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Volunteers & Positive Feedback Loops:




Positive feedback is a process in which the effects of a small
disturbance on a system can include an increase in the
magnitude of the effect.

When the loop gain is positive there will typically be exponential
growth of any oscillations or divergences from normal behaviour.
In other words: excellent volunteers can be as feedback loops to
increase the amount of excellence on your property.




Communication is that feedback loop.
So we need to communicate differently:
How can we make our supporters want to
communicate on our behalf..?


What sort of behaviour are we looking to
reinforce..?
  ⋅ Interest in the direction of the property
  ⋅ Small initiatives in line with the direction of the property
  ⋅ Respectful and positive working relations with staff
  ⋅ Customer focus and service leadership


What tips & techniques can we use to reinforce it..?
The self fulfilling prophecy:
A self-fulfilling prophecy is a social positive feedback loop
between beliefs and behavior: if enough people believe that
something is true, their behavior can make it true, and
observations of their behavior may in turn increase belief.

A negative feedback loop..?
All the engaged volunteers leave, the remaining volunteers blame
the property for this.
How can we get our volunteers communicating on our
behalf..?
Another sociological example of positive feedback is the network
effect. When more people are encouraged to join a network this
increases the reach of the network therefore the network expands
ever more quickly.


A viral video is an example of the network effect in which links to
a popular video are shared and redistributed, ensuring that more
people see the video and then re-publish the links.
This is the basis for many social phenomena, including Ponzi
schemes and chain letters.
What power do we have with our volunteers..?
Five types of recognised power:
Simply..?
So what does leadership look like in this respect..?

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Volunteers & positive feedback loops

  • 1. Volunteers & Positive Feedback Loops: Positive feedback is a process in which the effects of a small disturbance on a system can include an increase in the magnitude of the effect. When the loop gain is positive there will typically be exponential growth of any oscillations or divergences from normal behaviour.
  • 2. In other words: excellent volunteers can be as feedback loops to increase the amount of excellence on your property. Communication is that feedback loop.
  • 3. So we need to communicate differently:
  • 4. How can we make our supporters want to communicate on our behalf..? What sort of behaviour are we looking to reinforce..? ⋅ Interest in the direction of the property ⋅ Small initiatives in line with the direction of the property ⋅ Respectful and positive working relations with staff ⋅ Customer focus and service leadership What tips & techniques can we use to reinforce it..?
  • 6. A self-fulfilling prophecy is a social positive feedback loop between beliefs and behavior: if enough people believe that something is true, their behavior can make it true, and observations of their behavior may in turn increase belief. A negative feedback loop..? All the engaged volunteers leave, the remaining volunteers blame the property for this.
  • 7. How can we get our volunteers communicating on our behalf..?
  • 8. Another sociological example of positive feedback is the network effect. When more people are encouraged to join a network this increases the reach of the network therefore the network expands ever more quickly. A viral video is an example of the network effect in which links to a popular video are shared and redistributed, ensuring that more people see the video and then re-publish the links. This is the basis for many social phenomena, including Ponzi schemes and chain letters.
  • 9. What power do we have with our volunteers..?
  • 10. Five types of recognised power:
  • 12. So what does leadership look like in this respect..?