The accelerating integration of digital elements into most work processes is leading to a world where every employee becomes a ‘digital employee’. Capgemini and the new HPE jointly provide Intelligent Edge solutions where employees can effortlessly interact digitally not only at their office premises but also with the rest of world. Learn how our ‘digital employee experience’ can transform end users to a world where digital touches their workspace and office providing an advantage to access their apps and data across any device: anywhere, anytime.

1. Transformation Journey with
Digital Employee Experience
- Digital Office

2. Transformation journey with Digital Employee Experience Digital Office | November 2017 © 2017 Capgemini. All rights reserved. 2Transformation journey with Digital Employee Experience Digital Office | November 2017
The realities of the digital
workplace of the future
43%
Use their personal device at
work
2.95
Average number of devices
per employee
75%
Of workforce will be Millennials
by 2025
77%
Of Millennials believe a flexible
schedule would increase their
productivity
70%
Of business models will rely on
deliberately unstable processes,
designed to shift in response
to customers
43%
Execs think that flexible
workspace solutions and
collaborative tools help
organization to be agile
26%
Increase in profitability by
embracing the Digital Workplace

3. 3Transformation journey with Digital Employee Experience Digital Office | November 2017 © 2017 Capgemini. All rights reserved.
What do users really WANT in this new era?
Ability to use any app,
on any device, any time, from anywhere
Strong security,
but without inconvenience
Personalized service bundles that
recognize each user’s uniqueness
All the support they need,
when and where they need it
Access to all their data,
all the time
Flexible, intelligent office
space, adjusted to needs
Single pane of glass
access to all services
Expectations
To achieve Excellent End User
Experience we need to deliver
all of those features

4. 4Transformation journey with Digital Employee Experience Digital Office | November 2017 © 2017 Capgemini. All rights reserved.
Capgemini’s Digital Employee Experience (DEX)
business strategy to boost employee engagement for business impact
Tailored to user-level and
organizational needs
Personalized,
user-centric IT services
Addresses all aspects of the
user experience
End-to-end value chain Full integration
Supports existing IT technologies
and initiatives
Organizational TransformationDigital Workspace Digital Office Digital Employee
Access apps and data
wherever you are
Interconnect with your
surroundings in our place
of work
Interconnect with your
colleagues, clients
and support
Align with business objectives
and drive adoption
Intelligent Service Desk utilizing
user personas, analytics and omni
channel support
Smart Service Center
Second line support in offices and
remote for corporate &
BYOD devices
Distributed Smart Services
Third line support for all
remaining services
Digital Support Services Business process optimization
Supporting culture change to
drive adoption

5. 5Transformation journey with Digital Employee Experience Digital Office | November 2017 © 2017 Capgemini. All rights reserved.
Digital Employee Experience is Capgemini's suite of integrated
E2E solutions
Digital Office
Self service portal:
– Enabling access to any service and
support you need
– A single gateway to corporate App
store, Self Help, Automation,
Reporting, and Social Collaboration
Smart Service
Centre
My Service Portal
My Workspace
My Applications and data
My Device
Device as a Service
Distributed Smart
Services
Level 1, level 1.5 - SPOC Level 2 Level 3Level 0
Innovative, highly
integrated Workplace
solution which:
Delivers flexible End
User Computing solution
to Client employees
Enables Bring Your Own
Device (BYOD) or
Corporate Owned Devices
(COPE) as well as
corporate mobility
Next gen business-aligned
Service Desk:
Maximised remote resolution
Business aligned SLA’s and KPI’s
Unique Client’s end-user
profiling
Analytics and advanced
statistics embedded
Contact automation driven by
Adoption Change Management
Multi-channel support
Capgemini Digital Support
and Client’s vendor ecosystem
A new breed of on-site
support capabilities.
High Quality on-site
support, on-site advocacy
for IT’s strategic agenda,
Slashing the cost of on-
site, using less expensive
channels
Remote support
Problem
Management
Monitoring
Proactive Problem
Management
Mass Healing
Virtual
assistant
and web chat
Automated
password
reset
Easy to use Smart Conf Rooms
Location services (wayfinding, deskfinding)
Analytics and optimization of office space
Managed print
Business Intelligence
Service Intelligence—Shift Left & E2E Measurement
Digital workspace Digital employee support
Self service portal:
Enabling access to any
service and support
you need
A single gateway to cloud
and corporate App store,
Self Help, Automation,
Reporting, and Social
Collaboration
Level 1, level 1.5 - SPOCLevel 0 Level 2 Level 3

6. 6Transformation journey with Digital Employee Experience Digital Office | November 2017 © 2017 Capgemini. All rights reserved.
Today’s challenges and
opportunities
Set-up cost - $62
per meeting
Ineffective use of
space drives up costs
IoT is a disrupter and
enabler
Implementation
teams not aligned

7. 7Transformation journey with Digital Employee Experience Digital Office | November 2017 © 2017 Capgemini. All rights reserved.
Digital Office
Use Cases
Smart Facility –
Space Utilization and Analytics
Smart Facility –
Colleague Finder and Way finding
Digital Conferencing –
Smart Hardware and
Room Integration
Smart Facility –
Hot Desk Booking
My Printing –
Managed Print Services
Smart Facility –
Asset Tracking
Digital Conferencing –
Conference Workflow Automation

8. 8Transformation journey with Digital Employee Experience Digital Office | November 2017 © 2017 Capgemini. All rights reserved.
Digital Office
capabilities
Digital Conferencing
Seamless and easy conferencing with integration
across infrastructure, networks and devices. Smart
conference room solutions allows to recognize
attendees, start Skype conf call based on the
presence of the people, adjust lightning, report
room utilization, facilitate easy access to
multimedia equipment, share meeting recording
and allow easy booking and cancellation of
meeting rooms.
Smart facility
Employees can easily check availability of hot-
desks, meeting rooms at any time and in any
office location and next automatically check in
when they will arrive to the office/desk. Thanks to
real time seat maps and indoor navigation they
can also locate colleagues that are in the office.
Smart facility components that allows to manage
utilization and capacity of office space.
Digital Office App
Digital Office application is integrating multiple
capabilities, adding more value to the solution and
provide seamless access to the services/features
hence significantly improve digital office &
employee experience.

9. 9Transformation journey with Digital Employee Experience Digital Office | November 2017 © 2017 Capgemini. All rights reserved.
Digital Office
components
Room/Desk Booking
Way Finding
Colleague Finding
Asset tracking
Analytics
Guest Management
IoT platform
Sensors (proximity)
Geo-fencing
Vendor management
Integration with Service Management
Tech Bar
Chat bot
Digital Office app
Smart Conf Rooms with automation

10. Transformation journey with Digital Employee Experience Digital Office | November 2017
Digital Office Experience in action – Day in the Life of...
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Booking hot desk & meeting
room on mobile device/kiosk
Mobile building access
Digital Office app provides turn
by turn navigation to selected
hot desk
User connects wirelessly to hot
desk equipment. Desk change
status to occupied.
Meeting starts automatically
based on presence. The lights
dim once SfB presentation is
initiated.
Beacon notes that employee
leaves conference room – end
the meeting and reset the room
Discussion output and recordings
are automatically sent to
meeting attendees
Using panel to provide to create
ticket in Service Now to inform
support about the
issue with equipment
Locating mobile Surface hub-
Asset tracking
Finding colleagues via mobile
app interface
One-click to start ad-hoc
meeting, book it in exchange,
start SfB.
Facility manager reviews Digital
office dashboards to review
conf rooms, desk utilization,
trends and feedback

11. 11Transformation journey with Digital Employee Experience Digital Office | November 2017 © 2017 Capgemini. All rights reserved.
Example: Employee Meeting Tools
Applications for employees and visitors to experience frictionless office experience
Office Navigation
Use any or all of our three map and
wayfinding apps to help employees
and visitors seamlessly navigate
the office
Work Requests
Provide employees with an accessible
tool for submitting technology issues
before productivity takes a hit
(integration with Service
Management tools)
Flight board
Easily find available rooms on
centralized large displays

12. Secure and customized network
access portal
Indoor turn-by-turn directions
to rooms, printers, or friends
Time & location relevant
messaging e.g. safety
awareness
Slack and MS 365 integration
12
Mobile engagement
Guest Wi-Fi
Way-Finding
Push Notifications
Manage
We need to give
guests access to Wi-Fi
We want to engage
with Visitors and
Employees
with notifications about
in-house services
and events
We need to make it
efficient and slick
We give guests turn-
by-turn directions
to their meetings and
live bookings
PRINTING
CONFERENCING
CONNECTING
PRODUCTIVITY
FACILITIES
IT ASSISTANCE
GROUP ASSISTANT
Location – BLQ
Secure and customized
network access portal
Indoor turn-by-turn
directions to rooms,
printers, or friends
Time & location relevant
messaging e.g. safety
awareness
Slack and MS 365
integration

13. 13Transformation journey with Digital Employee Experience Digital Office | November 2017 © 2017 Capgemini. All rights reserved.
Beacons and asset tags
Accurate real
time occupancy
Instant auto check
in and out.
1m accuracy
indoor navigation.
Find my friends and Asset
track enablement

14. 14Transformation journey with Digital Employee Experience Digital Office | November 2017 © 2017 Capgemini. All rights reserved.
Asset Tracking – Aruba Tag
Aruba APs
and Sensors
Aruba Tags
Target parameters and use cases
High level management and eliminate loss of assets
100 tags tracked in real-time per observer
2-year battery, 1-2 mins latency, 3-5 meters accuracy
Capabilities
Snap-on, zip-strap, mount-design deployment
accessories Aruba Tags mobile app to install and
monitor tags Centralized monitoring and firmware
upgrades Zone-based notifications with entry and
exit Group and label tags for common workflows
Real-time tag location data via mobile SDK and API

15. 15Transformation journey with Digital Employee Experience Digital Office | November 2017 © 2017 Capgemini. All rights reserved.
Digital Office –
partner ecosystem
Why HPE Aruba
“Best in class mobile engagement platform
combined with enterprise grade Wi-Fi”

16. 16Transformation journey with Digital Employee Experience Digital Office | November 2017 © 2017 Capgemini. All rights reserved.
Digital Office Benefits
Enhanced
Brand
Enhanced brand and
customer experience.
Transformed workspaces
help attract and retain
talent and build loyalty to
the company and co-
workers
Reduced carbon
footprint by adjusting the
office lights or air-
conditioning.
Enhanced User
Experience
Reduced barriers
between meeting with
colleagues in different
locations/offices
On-site technicians can
advocate for and help
clients promote their
digitalization efforts, such
as the Smart Service
Desk Virtual Agent and
new Digital Employee
collaboration features
Quantifiable
Productivity Gains
Maximum meeting time
and collaboration.
Reduced effort on setting
up a A/V session and
troubleshoot technical
issues
Reduce effort required to
find a space/shared desk
at the office - increasing
productivity & utilisation
Real Estate
Optimisation
On average, mobility
yields a 50 percent
increase in utilization for
a given location (one
desk/seat for every 1.5
full-time equivalents, or
FTEs), avoiding the
capital costs of building
additional real estate to
accommodate business
expansion.
A smaller physical
footprint reduces
environmental impact
through lower energy
consumption and
emissions
Cost
Reduction
Reduce costs by
optimizing office space
Data gathered by smart
facility sensors and
components allows
implementation of
predictive to inform
management of demand
& building capacity
Reduced unused
employee
workspaces
(office space)

17. 17Transformation journey with Digital Employee Experience Digital Office | November 2017 © 2017 Capgemini. All rights reserved.
Strategy
Digital Workplace Digital Office Cognitive support | Social/Collaboration | Digital Employee
Assessment
Workstyle, Security,
Network, Applications
Windows 10
Mobility
Digital Conferencing
Smart Facility
Cognitive support
Service & productivity assessment
Self service
Sentiment analysis
Digital Change Readiness
Office 365 & Skype for Business
Deployment
My Workspace/DaaS
W10 Zero Touch migrations
Mobility & EFSS
Digital Conferencing
Smart Facility
Digital Office Apps
Cognitive support
Services Analytics
Social/Collaboration
Self-service
Digital Adoption
Office 365 & Skype for Business
Capgemini’s Digital Employee Experience P&C engagements
Organizational TransformationDigital Workspace Digital Office Digital Employee

18. 18Transformation journey with Digital Employee Experience Digital Office | November 2017 © 2017 Capgemini. All rights reserved.
DEX Showcases in Poland and Canada Innovation centers —
featuring HPE Aruba technology
Dedicated showcase room with rich
multimedia equipment designed to present
Digital Employee Experience portfolio in
action (Digital Workspaces, Digital Office,
Support services)
Used to host demo sessions and workshops
focused on Digital Workplace
transformation
Real-life demo scenarios allows to present
use cases tailored to customer’s industry
and business needs
Equipped with a set of mobile devices:
smartphones, tablets including HP X3
Devices and traditional device: Desktops,
Notebooks (Windows, Mac), Thin Clients,
Chromebooks
Enhanced with IoT capabilities including
Meridian platform & Aruba Beacons

19. 19Transformation journey with Digital Employee Experience Digital Office | November 2017
Contacts
Jon Harriman
Vice President – Head of Cloud
Infrastructure Services Portfolio
Jon.Harriman@capgemini.com
Maciej Kafel
Architect - Cloud and Edge
Maciej.Kafel@capgemini.com
Visit https://www.capgemini.com/service/technology-
operations/infrastructure-services for additional
information about Infrastructure Services portfolio and the
full spectrum of Capgemini services

20. With more than 190,000 people, Capgemini is present in over 40 countries and
celebrates its 50th Anniversary year in 2017. A global leader in consulting, technology
and outsourcing services, the Group reported 2016 global revenues of EUR 12.5 billion.
Together with its clients, Capgemini creates and delivers business, technology and
digital solutions that fit their needs, enabling them to achieve innovation and
competitiveness. A deeply multicultural organization, Capgemini has developed its own
way of working, the Collaborative Business Experience™, and draws on Rightshore®, its
worldwide delivery model.
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