More Related Content Similar to Next generation banking Similar to Next generation banking (20) Next generation banking1. Digital transformation
en förutsättning för att
lyckas i den mobila kanalen
Krister Rydmark
Director Financial Services Capgemini!
Richard Trojmar
Mobile Business Manager Nordics IBM
2. ‹#›Copyright © Capgemini 2014. All Rights Reserved
Next Generation Banking - Capgemini-IBM 2014-05-20.pptx
With 130,000 employees in more than 40 countries, Capgemini is one of the world's
foremost providers of consulting, technology and outsourcing services
With over 131 000 people in over 40 countries we have a strong global presence
• Revenue 2013: € 10,1 billion
• Head office: Paris, France
We are divided into four disciplines
and six sectors
Manufacturing
Energy, Utilities &
Chemicals
Telecom,
Media & Entertainment
Financial Services
Public Sector
Our Mission & Vision
• Our Mission: Enabling Transformation
• Our Vision: Enabling Freedom
• We advise and support you in
transforming your organisation, from
strategy through to execution
• We provide innovative solutions
supported by our deep sector and
functional expertise Outsourcing
Services
Technology
Services
Local
Professional
Services
(Sogeti)
5%
40% 40%
15%
Business Mix, by revenue
Our business mix enables us to
deliver integrated solutions
Consumer Products,
Retail & Distribution
TechnologyServices
OutsourcingServices
LocalprofessionalServices
CapgeminiConsulting
Consulting
Services
3. ‹#›Copyright © Capgemini 2014. All Rights Reserved
Next Generation Banking - Capgemini-IBM 2014-05-20.pptx
What is Digital Transformation?
3
DIGITAL
TRANSFORMATION
IS
THE
USE
OF
DIGITAL
TECHNOLOGIES
TO
RADICALLY
IMPROVE
PERFORMANCE
OR
REACH
OF
ENTERPRISES
Since
3
years,
Capgemini
Consulting
and
MIT
Sloan
School
run
a
joint
research
program
to
identify
how
digital
leaders
manage
-‐
or
have
managed
successful
digital
journeys
Key
publications
from
our
research
with
the
MIT
We
publish
our
Digital
Transformation
Review
In
addition,
we
develop
point
of
views
and
papers
on
Digital
Transformation
sub
topics
4. ‹#›Copyright © Capgemini 2014. All Rights Reserved
Next Generation Banking - Capgemini-IBM 2014-05-20.pptx
Introduction to Digital Transformation
▪ We are already seeing the signs of this transition:
▪ Startups
are
emerging
who
can
envision
and
implement
new
products
and
new
working
and
collaboration
behaviors
▪ Digital
natives
are
clamoring
for
change
in
their
employers
and
in
the
companies
they
buy
from
▪ Some
companies,
even
hundred-‐year-‐old
firms
with
billions
in
revenues,
are
starting
to
engage
in
digital
transformation
“We are now in the midst of a third revolution: digital”
Steam
Power
led
to
industrialization
Electrification
led
to
innovation
such
as
assembly
line
Digital
led
to
re-‐
envision
processes,
capabilities
and
products
Two major technology-driven
revolutions have changed the
nature of business and society in
the past two centuries
The one at the top today, will not be
the same at the end
5. ‹#›Copyright © Capgemini 2014. All Rights Reserved
Next Generation Banking - Capgemini-IBM 2014-05-20.pptx
A majority of companies (65%) are currently Digital Beginners ...
• Strong
overarching
digital
vision
• Good
governance
• Many
digital
initiatives
generating
business
value
in
measurable
ways
• Strong
digital
culture
• Overarching
digital
vision
exists,
but
may
be
underdeveloped
• Few
advanced
digital
features,
but
traditional
capabilities
may
be
• Strong
governance
cross
silos
• Taking
active
steps
to
build
digital
skills
and
culture
• Management
skeptical
of
the
business
value
of
advanced
digital
technologies
• May
be
carrying
out
some
experiments
• Immature
digital
culture
• Many
advanced
digital
features
(such
as
social,
mobile)...
• ...
but
in
silos
• No
overarching
vision
• Underdeveloped
coordination
• Digital
culture
may
exist
in
silos
D
i
g
i
t
a
l
i
n
t
e
n
s
i
t
y
T
r
a
n
s
f
o
r
m
a
ti
o
n
m
a
n
a
g
e
m
e
FASHIONISTAS
BEGINNERS
DIGIRATI
CONSERVATIVES
65%
6%
14%
15%
6. ‹#›Copyright © Capgemini 2014. All Rights Reserved
Next Generation Banking - Capgemini-IBM 2014-05-20.pptx
Some industries are more mature than others, but there are also many
exceptions when comparing individual companies
Banking
Consumer
Packaged
Goods Insurance
Pharmaceuticals
Retail
High
Technology
Telecoms
Travel
and
hospitality
Utilities
Telcos
• Fast
to
launch
digital
initiatives
• Need
to
integrate
and
align
initiatives
across
silos
Insurers
• Strong
digital
governance
capabilities,
but
cautious
to
investing
• Regulatory
worries
and
a
risk-‐averse
culture
Manufacturers
&
Automotive
• See
less
opportunity
/
threat
in
digital
transformation
• Need
a
transformative
digital
vision
and
the
leadership
drive
Retailers
• Strong
in
social
and
mobile
• Need
to
focus
on
cross-‐channel
consistency,
worker
enablement
and
analytics
Banking
• Early
adopter
of
online
services
and
multi-‐channel
development
• Loosing
ground
due
to
process-‐
and
backend
system
complexity
Manufacturing
&
Automotive
7. ‹#›Copyright © Capgemini 2014. All Rights Reserved
Next Generation Banking - Capgemini-IBM 2014-05-20.pptx
…but every industry has firms that have already begun to gain the
benefits of digital transformation
Percentage of firms in each industry by quadrant.
“Digital
Beginners
in
any
industry
are
several
years
from
gaining
the
digital
maturity
that
their
Digirati
competitors
already
possess"
8. ‹#›Copyright © Capgemini 2014. All Rights Reserved
Next Generation Banking - Capgemini-IBM 2014-05-20.pptx
Digitally-mature companies have significantly better financial performance* in terms
of revenue generation, profitability and market valuation
+6% +9%
-4% -10%
Basket
of
indicators:
• Revenue
/
Employee
• Fixed
Asset
Turnover
Revenue Generation
Efficiency
-11% +26%
-24% +9%
Basket
of
indicators:
• EBIT
Margin
• Net
Profit
Margin
Profitability
-12% +12%
-7% +7%
Basket
of
indicators:
• Tobin’s
Q
Ratio
• Price
/
book
ratio
Market Valuation
*
Average
performance
difference
for
firms
in
each
quadrant
versus
the
average
performance
of
all
large
firms
in
the
same
industry
for
the
184
publicly-‐traded
companies
in
our
sample
9. ‹#›Copyright © Capgemini 2014. All Rights Reserved
Next Generation Banking - Capgemini-IBM 2014-05-20.pptx
The way they
engage customers
The way they work
and operate
Their strategy and
business model
Digital Leaders have a common DNA
Customer
Experience
Operational
Excellence
Business
model
Vision incorporates
Strategic assets
Focus on the
“How” more
than the “What”
Driven from the top
Common
characteristics
of
digital
leaders
Digital
Leaders
are
changing
business
model,
customer
experience
and
operations
10. ‹#›Copyright © Capgemini 2014. All Rights Reserved
Next Generation Banking - Capgemini-IBM 2014-05-20.pptx
Capgemini has collected leading Digital Banking examples
Customer
understanding
through digital
channels
Customer
analytics
Use of mobile
channels with
customers
Use of social
media with
customers
Worker
enablement
Process
digitization
Cross-channel,
self-service,
personalized
experience
Business
insights
Easy
Bank
Tu
cuentas
«
Compass
virtual
banker
»
(USA)Finest
Online
Finest
Online
Quick
Deposit
Quick
Pay
Best
Self
Service
Bank
«
Real-‐time
processing
«
Apple
iPad/iPhone
«
Google
Cloud
«
Customer
Assistant
Lola
»
Tablet
Banking
Application
!Using
Social
Media
Virtual
Operations
Business
Intelligence
Alior
Sync
-‐
Virtual
Bank
Crowd-‐sourced
credit
card
Mobile
based
personalized
offers
!PremiaT
–
Online
Community
Online
Facebook
Integration
!Online
Collaboration
–
The
Wall
!PremiaT
-‐
Mobile
Geopositioning
Social
Media
Credit
Card
Remote
mobile
check
deposit
IPhone
voice
recognition
and
assistance
Customer
Analytics
Video
chat
with
representatives
11. ‹#›Copyright © Capgemini 2014. All Rights Reserved
Next Generation Banking - Capgemini-IBM 2014-05-20.pptx
Capgemini has collected leading Digital Banking examples
Customer
understanding
through digital
channels
Customer
analytics
Use of mobile
channels with
customers
Use of social
media with
customers
Worker
enablement
Process
digitization
Cross-channel,
self-service,
personalized
experience
Business
insights
Easy
Bank
Tu
cuentas
«
Compass
virtual
banker
»
(USA)Finest
Online
Finest
Online
Quick
Deposit
Quick
Pay
Best
Self
Service
Bank
«
Real-‐time
processing
«
Apple
iPad/iPhone
«
Google
Cloud
«
Customer
Assistant
Lola
»
Tablet
Banking
Application
!Using
Social
Media
Virtual
Operations
Business
Intelligence
Alior
Sync
-‐
Virtual
Bank
Crowd-‐sourced
credit
card
Mobile
based
personalized
offers
!PremiaT
–
Online
Community
Online
Facebook
Integration
!Online
Collaboration
–
The
Wall
!PremiaT
-‐
Mobile
Geopositioning
Social
Media
Credit
Card
Remote
mobile
check
deposit
IPhone
voice
recognition
and
assistance
Customer
Analytics
Video
chat
with
representatives
Use of mobile
channels with
customers
!PremiaT
-‐
Mobile
Geopositioning
“la
Caixa”-‐
PremiaT,
the
first
online
community
from
a
financial
operator
that
allows
businesses
to
advertise
promotions
!
New
model
never
seen
before
in
the
financial
sector,
brings
together
its
card
customers,
merchant
customers,
online
banking
and
mobile
banking
services
!
15. Mobile
App
Cracking
Is
Widespread
Source:
Arxan
State
of
Security
in
the
App
Economy:
“Mobile
Apps
under
Attack”
report
(2012).
Based
on
identifying
and
reviewing
hacked
versions
of
top
iOS
and
Android
apps
from
third-‐party
sites
outside
of
official
app
stores
19. © 2013 IBM Corporation‹#› #ibmmobile
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21. © 2013 IBM Corporation‹#› #ibmmobile
Cross-Platform
Development
and Testing
GPS &
Geo-fencing
Direct Update
Push
Notifications
Rapid
backend
integration
Offline support
& Data sync
Security
Mobile Application
Platform
Apps
30%
70%
Remote
Disable
App
distribution
Authentication
Single Signon
App
version
management
Logging &
Problem
determination
Analytics
22. ‹#›
Mobile
IBM MobileFirst enterprise life cycle solutions
Operationalize
Integrated DevOps!
for Mobile
Instrumentera
Analys
Managera
Lansera
Integrera
Utveckla
Testa!
Scanna & Certifiera
Design