cPrime Agile Enterprise Transformation

Enterprise Agile
Transformation Services

cPrime Snapshot
 Largest Depth & Breadth of Agile Methodology Training & Coaching
 10 Years of Customer Success
 50+ Fortune 100 Customers
 Proven Enterprise-wide Transformations @ LG, Telenav, Wells Fargo,
Macys.com, GreenDot, etc.
 Technical Leadership – Integration Specialists & Technical practices
 Agile Portfolio Management Expertise
 VersionOne Premier Partner + Atlassian Platinum Partner + SAFe Gold
Partner

Who is cPrime?
Agile Software Services

Relevant Transformation Experience
Cisco
Exclusive Agile Training Provider, ERMO – Key
Agile Consulting Engagement (2+ Yrs.)
Ericsson
Exclusive North America Training Provider
Won 2 consecutive RFQ’s
Greendot
Full company transformation
Oracle
Multiple Global Teams (3+ Yrs.)
Symantec
Multiple Global Teams
Advent Software
All of Development
Visa
Multiple Teams
PayPal
Multi-year Transformation Engagements
eBay
Multiple Training & Coaching Engagements
Wells Fargo
Wholesale & Retail
Multiple Teams and Engagements
Macy’s.com
Multiple Years of Agile Engagements
Sony
Multiple Division and Engagements
Narus
Global Transformation Engagement
Athena Health
Coaching Engagement
Information Builders
Training Engagements
Trizetto
Coaching and Advanced Training
Across US (4 centers)
HP
Multiple Engagements Across US
Netapp
PMO and Development Engagements

Typical cPrime Experts
Name Biography
Zubin Irani, MBA, CSM
CSPO, ITIL, PMP
Executive Director
Experience: 16 years
 Mr. Irani has managed a wide variety of application and Agile engagement ranging from 5 to 400
team members and budgets ranging in size from $100K to $80 million.
 He has managed projects for Deloitte, AT&T Wireless, VISA, HP, DirecTV, AMEX, Agilent
Technologies, Disney, Pacific Life, and JP Morgan Chase.
 He has been leading cPrime for the past 8 years winning 6 consecutive fastest Private Company
growth awards in San Francisco Bay Area Journal and Inc 500
Kevin Thompson,
Ph.D., CSM, PMP, CSP
Agile Practice Lead
 Dr. Thompson has a doctorate in Physics from Princeton University, and extensive background in
managing software development project.
 As a thought leader he has created more original content than any other Agile Expert in the last 5
years. His groundbreaking paper on Agile Governance, Agile Portfolio, and Agile in Hybrid
environments sets him apart from his peer group.
Jim Schiel, CST, CSP,
CSPO,CSM
Agile FDA Lead
 Mr. Schiel has worked in FDA environments for 24 years, and has spent the last 10 years assisting
organizations in a FDA environment adopt Agile.
 He has been driving Agile adoptions in regulated environments for the last ten years at Siemens
Medical, Siemens HealthCare, and Siemens Imaging and is 1 out of 120 Certified Scrum Trainers
in the world.
Sue Shreve, MS, SPC,
CSP, CSM, CSPO
Experience: 18years
 Ms. Shreve has a Masters from Stanford University, and extensive background in Agile adoption at
large Enterprises.
 She has been specializing in implementation of scaling agile solutions (SAFe) and Agile
Architecture over the past several years, in addition to a number of transformations and
organizational coaching
John Hill, CSM, CSPO,
CSP, CST
 Mr. Hill has over 25 years in Information Technology, including extensive experience managing
major software development and implementation projects (utilizing Agile project management
methodologies, most notably using Scrum since 2003).
 Numerous coaching and transformations executed during his tenure including 30 U.S. teams after
a large acquisition
Joel Brass
CTO
 Mr. Brass has been a Senior Development Lead in Silicon Valley for the last 6 years
 He has experience in Commerce, Enterprise and Mobility Application Development in working with
companies such as Techwood, Anybots, Fordela and SaveFans!
 At cPrime, he is charged with heading up Enterprise Application Software Solutions in the Agile
space revolutionizing how software is being developed

Our Thought Leadership
Agile Breakthroughs Solutions for leading Agile Topics
 Developed a model for effective large-scale
Scrum (“Organizational Scrum”)
 Developed a Center of Excellence
Framework and Portal to ensure Agile
continuous learning in organizations
 Created the RAGE framework, which
explains the entire Agile world and
provides the tools needed to develop
new Agile processes to meet new
situations
 Developed Agile processes for
hardware and mixed hardware-software
development
 Developed a simple and widely-used
approach to time-based estimation for
Agile processes
 Developed a mathematical model to
show why Agile processes are more
effective than Waterfall processes
 Kanban
 Distributed Teams
 Kanban outside of Software
Development
 DevOps Solutions
 Portfolio Management Training &
Coaching
 Agile Architecture
 Lean Startup
 Kaizen, Team Optimization &
Culture
 SAFe
 Agile Governance (RAGE)
 Technology & Agile Integrated
Solutions

How we deliver our engagements…
Just enough services
We do not scope beyond your needs. We aim to fill in your gaps, the best and
easiest way possible.
Build as we go
This reduces the risk of wasting time and resources where it is not necessary
Two Leads for every engagement
• A single coach leads engagement and manages clients and team members
towards one unified goal.
• Project Managers add value by working closely with you to plan all
engagement logistics – freeing up the critical time of lead coach and
providing cost savings throughout engagement.

What it Takes:
Solution Architect Guidance, Change
Management Services
Advisory Services, Tune Up’s, Check-In’s
Coaching & Advanced Training
Workshops & Training
Expanding
Sustaining

Organizational Transformational Framework

Transformation Approach
TRANSITION PLANNING
IMPLEMENTATION
EXECUTION
Organization
Assessment Enterprise
Transformation
Planning
Training Coaching &
Workshops
• Evaluate Current Environment
• Understand Organizational Goals
• Identify Gaps
• Assess current Tools and
Technology
• Review Validation and
Verification policies and
procedures
• Transition Backlog
• Implementation Planning
• Roadmap Definition
• Team structure
• Identify changes to Agile
processes to accommodate
Validation and Verification
• Technology Setup
EXECUTION
Training & Coaching at all levels
Product Deployment Coaching
Implementation Support
Embedded Coaches

Agile Transformation Backlog
Transformation - Sprint 0 :
Assessment and planning phases will establish your transformation backlog or
work items that must be completed to kick of the new scrum process
The transformation backlog consists of:
• training plan
• facilities plan
• scrum project plan
• communication plan
• tool acquisition and configuration
• process development
• personnel plan
• metrics and reports
• transition budget

Becoming Agile
Implementing Scrum Mechanics ≠ Agile Culture
Mindset Shift
From: Management has
successfully mastered the art of
planning and monitoring the
development process through
hierarchical control
To: Management enables an
Agile culture of continuous
evolution toward more
successful states – a successful
and fluid division of work that
emerges and self-adjusts in
response to changing conditions

Shifting Culture “One Team At A Time”
Awareness of
Others
Team Awareness
& Effectiveness
Organization
Awareness &
Change
Self-Awareness
Self-
Management
Self-Mastery
Successful change must begin at
the individual level, but as anyone
who tries to change a habit knows
- while it may be simple, it is
certainly not easy to sustain
Change at the
team level typically
takes hold more
rapidly and lasts
longer – this is
Team-Focused
Change
Initiatives “imposed” on
the organization have a
very reduced success
rate

Critical Factors for Collaboration
DECISIONS
1 on
1
1 on
Some
1 on All
In addition to experience & data,
rapid, quality decisions require:
1. The right balance of people
2. An effective process
3. The appropriate interaction from the
people involved

What Is Team Discovery?
Team Discovery is a very time and cost effective introduction
to the Team Acceleration process:
• Experiential and Fast-paced: In a half day session understand the critical
factors that speed up or slow down team performance
• Learn a Common Language: Start communication and discussion on the
people issues in a way that does not create a defensive response
• Hard Data on Soft Skills: Actually measure how your team performs and
interacts – benchmark the current state
The outputs and learning from the Team Discovery workshop provide both
an immediate improvement in team performance as well as a platform to
develop a concrete Interaction Plan to keep improving performance on an
ongoing basis.

The Team Acceleration Journey
Our Team Acceleration process improves collaboration and interaction. It helps
ensure sustainable success by delivering a process, not an event that fades over time.

Benchmark Your Team Management Process
Handling
Conflict &
Decisions
Learning
Cycles &
Feedback
Planning
Team
Processes
Assigning
Responsibility
Discovery
of Data
Planning
Executing
 Establish breakthrough goals
 Anticipate barriers
 Develop plans and processes, set
ground rules
 Assign roles and accountability
 Encourage divergence and diversity of thought
 Decide on a decision-making model
 Surface and test assumptions; create valid data
 Resolve conflict productively
 Monitor progress
Learning
 Reflect on performance
 Use learning cycles to ensure continuous
improvement.
19
Goal Setting
& Alignment

cPrime Agile Maturity Scorecard

Agile Training
Base Training
CSM, CSPO, PMI ACP,
Agile for Teams, Lean, Kanban, etc.
Modular Role-Based Training
Agile for POs, Scrum Masters, Managers, Marketing, Infrastructure,
Executives, HR, DevOps, Testing/QA, etc.
Custom Workshops
Release Planning, Tools, Test-Driven Development, Kanban, Scaling Agile, Hybrid
Projects and more

Advanced Agile Training
Advanced Training
Release Planning, Tools, Test-Driven Development, Kanban,
Scaling Agile, Enabling
Change Management Training
Management Techniques, Communication Practices, Team Optimization and more
Scaling Training
SAFe, Portfolio Management, Program Management, Architecture
Sustainable Training
Professional Agile Coaching and Train-the-Trainer

Learning:
Workshops and Training

Kick Start Coaching
Gets your team(s) started in the right way.
Our coaches assess unique needs, tools, and requirements to increase the
overall velocity, production and agility of your team
Kick-start coaching focuses on planning the right transformation approach for
your organization, our coaches provide the necessary guidance to get
teams up-to-speed and self sufficient.

Modular Training
New series of modularized, role-based courses promotes optimal
function and understanding within Agile teams.
• Tailored learning objectives address problem areas unique to your team
• Hands-on learning with interactive exercises that utilize sample projects
• Provides in-depth understanding of roles/responsibilities across the team
Product Owner Modular Training
Scrum Master Modular Training
Agile for Teams Modular Training
Agile Awareness Training

Basic Workshops
• Guidance and support to help teams get up to speed
• Tackles issues unique to your team
• Integrating your unique projects in a “learn by doing” model
Practical Scrum Overview
Business Agile
Distributed Teams
Agile Tool
Kanban
Executive Agile

Practicing:
Coaching & Advanced Training

Advanced Workshops
• Guidance and support to help teams overcome their roadblocks
Advanced Distributed Teams
Hybrid Model
Agile Release Planning
Advanced Product Owner
Scaling Agile
Continuous Integration

Optimizing:
Advisory Service, Tune Up’s, Check-In’s

Optimization Workshops
• Guidance and support to help teams overcome their roadblocks
Test-Driven Development
Acceptance TDD
Agile Testing
Scrum Tune up

Advisory Services
Continued learning, on demand, how your
organization needs it.

Tune Ups and Check-Ins
Remote coaching
Q&A
Technical coaching

Role-based Soft Skill Training
Our soft skill training consists of interactive courses that help attendees
prepare their approach for Agile adoption.
• Communication for Management in an Agile World
• Why communication matters
• How it has changed in and Agile environment
• What it looks like in a healthy organization
• What do I do about it?
• Making the Leap: Traditional Project & Delivery Roles and How They Fit in
the New World
• Why it is necessary to “make the leap”?
• What the change will look like /what an Agile environment looks like
• Communication and Accountability: How much is enough?
• How do I get there?

cPrime’s Agile Library
Agile Training
Agile Technology Training
Basic & Advanced Workshops
Enterprise Scaled Training
 Certified Scrum Master
 Certified Product Owner
 PMI Agile Certified Practitioner
 Agile for Teams
 Lean Startup
 Kanban / Scrumban
 Soft-Skill Training
 Agile for Product Owners
 Agile for Managers or Executives
 Agile for Marketing
 Story Writing, Story Mapping
 Release Planning Workshops
 Automating your Testing
 Advanced Build Automation
 VersionOne / Atlassian Software Training
 Test Driven Development
 Continuous Integration / GIT / Dev Training
 Automated Testing
 Agile Testing
 Scaled Agilist / Leading SAFe
 SAFe Program Consultant Certified
Training
 Agile Portfolio
 Agile Budgeting
 Lean Startup Culture
 Agile Program Management

Coaching At All Enterprise Levels
Project Level: Team Coaching
The coach works closely with team(s) to provide Agile coaching, guidance, and
mentoring to support processes, tools, and practices.
Organizational Level: Coaching at Scale
An Enterprise Architect works with the leadership of the company on the key
strategic planning and change management required to become an Agile
organization.
Technical Coaching
• Coaching from expert technical coaches to work through more technical parts of
the transformation – Architecture sprints, implementing CI and/or TDD/ATDD,
setting up the right DevOps and Infrastructure, dealing with Technical debt, and
beyond

Coaching Deployment
Transformation Coaching= ** We know this is the most effective way for
Transformation success.
Get a team/organization started with Agile. Our coaches take Agile theory and apply it to your
organization’s projects, dependencies, challenges, capacity, resources. Kick start coaching can
be used for sprint 0 to plan and prepare or for sprint 1 to start the first sprint.
Just in Time Coaching = Buckets of coaching days are purchased to enable
a metered approach to coaching.
Coaching for organizations that require a leaner approach. Coaches are made available for the
most critical parts of the Agile transformation – typically for the key planning sessions,
retrospectives, leadership discussions, and scaling. Remote coaching are also available to fill in
any gaps or questions.
.

Scaling:
Solution Architect Guidance, Change
Management Services

RAGESM
Recipes for Agile Governance in the Enterprise
RAGE Enables rapid decisions, based
on lightweight artifacts developed with
minimum effort and is applicable to
any process (Agile, Plan-Driven,
Hybrid, etc.)
Agile Governance is adaptable, not
rigidly prescriptive
 Standard Recipes based on
verticals
 Customized Recipes developed
for your organization

Assembling your RAGESM
Below outlines standard recipe elements for each organizational level.
This is a great starting point to pick and pull elements for your own
custom recipe.

Scaled Agile Framework® - SAFeTM
The Scaled Agile Framework is a proven, publicly-facing framework for applying Lean and
Agile practices at enterprise scale. This framework synchronizes alignment, collaboration and
delivery in the enterprise and scales successfully to large numbers of practitioners and teams.

RAGESM and SAFeTM
Scaling Services Assessment & Implementation Consulting
Identifying and aligning a team of executives, stakeholders and organizational architects with insight
into the organization’s environment. Our experts assess your organization’s Agile maturity and current
state before transformation begins.
Training
 Portfolio Management Course
 Release Management Course
 Leading SAFe (SAFe Agilist )
 SAFe for Teams (SAFe Practitioner)
Embedded Coaching
cPrime has a bench of SAFe Program Consultants, Solution Architects, and Senior Agile Coaches
who can work with you throughout your entire transformation and beyond. If you need an expert for a
few weeks or embedded for an extended period, we have the resources you need.
Supporting Tools
JIRA allows companies to scale agile to support multiple release trains by providing easy access to
the key structural elements of the Portfolio layer: Investment Themes, Business and Architectural
Epics, Portfolio Kanban Process, and Portfolio vision.

Agile Software Solutions
We partner with all major tool vendors to provide the very best
software solutions to support your agile processes
 Assessment / Design
 Configuration / Set Up
 Enhancement / Deployment
 Training
 Data Migration
 Software Licensing

Improvements
Project Visibility

Financial Services Agile Transformation
cPrime evolves a team in the “doldrums” into a collaborative Agile culture.
Industry: Financial Services
Employees: 265,000
Headquarters: San Francisco
Key Points:
 An agile transformation at one of the largest financial services organizations in
the world
 With the pressure of financial application complexities, company realizes faster
releases and predictability
 A collaborative culture is created from a new agile process. cPrime given two
thumbs up after selected out of three other vendors

Enterprise Software Company Agile
Transformation
Industry: Computer Technology; Enterprise Software & Computer Hardware
Employees: 122,830
Headquarters: Redwood City, CA
Key Points:
 cPrime sends Agile Practice Lead across the country and then the world to
train 6 teams from one of the largest computer software companies
 Company increases release rate by 780%, improves transparency &
visibility and increased customer feedback loop after engagement with
cPrime
 They give praise cPrime for being easy to work with, having coaches with
high expertise in Agile and creating an overall great experience.

iSirona Agile Transformation
Industry: Healthcare
Specialties: Medical Device Connectivity
Company Size: 200 employees
Headquarters: Panama City, FL
Key Points:
 cPrime delivers a blend of hands-on training, executive consulting and long-term
coaching at a critical time in iSirona’s maturation
 iSirona successfully adopts a lean Agile process within strict FDA quality
assurance regulations
 Agile breeds a culture of personal responsibility, freedom to make your own
choices, with a set of guide rails to lead you along the way
 Agile permits an innovative way to meet the challenges that FDA
regulations present

CIG Insurance Agile Transformation
Industry: Insurance
Headquarters: Monterey, CA
Key Points:
 Visibility - with the Product backlog gives an explicit and definition of the
work for a release
 Prioritization - with large legacy applications in production, teams and POs
now have a way to manage and balance production support with new
feature development.
 Integration of QA - integrating QA in the development process is already
showing benefits.
 Developing a more effective requirements definition process - The company
is moving away from long PRDs and learning to streamline the
requirements definition process.

Reasons to go Agile
VersionOne State of Agile Development Survey 2013

Agile Results: Improvements

Agile Methods & Practices

Paths to Agile Success
VersionOne State of
Agile Development
Survey 2013

Agile: What’s Trending Now?
 Kanban
 Knowledgeable Product Owners
 Kanban within Software Development
 Agile Beyond Software Development
 DevOps
 Portfolio Management
 Architecture in the Forefront
 Focus on culture change
 Workflow and tools

cPrime: Delivering What’s Trending Now
 Kanban
 Knowledgeable Product Owners
 Kanban within Software Development
 Agile Beyond Software Development
 DevOps Training
 Portfolio Management Training & Coaching
 Architecture in the Forefront
 Focus on culture change
 Workflow and tools

What is an Agile Process?
In principle:
Any process that adheres to the principles
of the Agile Manifesto
“We are uncovering better ways of developing software by doing it and
helping others do it. Through this work we have come to value:
Individuals and interactions over processes and tools
Working software over comprehensive documentation
Customer collaboration over contract negotiation
Responding to change over following a plan
That is, while there is value in the items on the right, we value the items on
the left more.”
Manifesto for Agile Software Development, www.agilemanifesto.org

Scrum vs. Waterfall
Waterfall
• Freezes scope, estimates schedule
• Preserves scope by adjusting
schedule
• Is more predictive than adaptive
• Plans all features, designs all features,
implements all features, tests all
features, fixes all bugs, in that order
• Delivers all value at end of project (late
ROI)
• Customer experiences product at end
of project
Scrum
• Freezes schedule, estimates scope
• Preserves schedule by adjusting
scope
• Is more adaptive than predictive
• Plans one feature, designs one
feature, implements one feature, tests
one feature, fixes bugs for one feature,
then repeats for next feature
• Delivers value incrementally
throughout project (early ROI)
• Customer experiences product early
and often

Success Rates: Agile vs Waterfall
Agile software
projects succeed
3X more often than
Waterfall projects
Data from 2002—2010
Copyright © 2011 by The Standish Group International, Inc.
Challenged
• late (100% median)
• over budget (50%
median)
• lacking functionality
• low quality

cPrime’s 6 Levels of Planning

Agile Portfolio Management
The new Capital Budget Paradigm
 Dynamically align resources to projects/needs with the highest value
 Ability to respond to markets and technology
 Can scale up or down with business markets
 Increase IRR and predictability of projects
 Reduce risk of projects

Agile Transition Challenges & Failure
At a high level, they fail because they are not planned properly
• The transition to Scrum is always an exercise in business
process re-engineering, whether or not anyone uses the term
• The transition requires work, which must be planned and
executed successfully
At a low level, they fail when some requirements are not
understood and addressed properly
• Some departments don’t understand or buy in to the process.
• Needs of direct stakeholders are ignored
• Needs of indirect stakeholders are ignored

What you get with cPrime
 Success Metrics
 ROI of adoption
 Agile Portfolio management
 Risk management of projects
 Agile planning at scale
 Customer Interactivity Cycles
 Using feedback to increase IRR
 Increase quality
 Agile innovation cycles

What cPrime Transformation
Success Looks Like
* Goal: Team achieves after 6 Sprints / 3 Releases
Metric Target *
Sprint Predictability > 80%
Deliverable Rejection Rate < 1
Requirement Rejection Rate < 1
Estimation Reliability ±30% in 80% of Sprints
Tracking Reliability < 5%
Defect Impact < 20%
Quality 3X reduction
Cost of Defects 3X reduction

Tracking Success
Common Agile Metrics
Sprint Project/Program Portfolio
• Tracking of completed work
(Burndown)
• Velocity
• Work Capacity (Actuals)
• Focus Factor (Availability to
work on Sprint stories)
• Estimation Reliability
• Accuracy of Commit
(Margin of error when
estimating)
• Running tested features
(Sprint)
• Refactors completed
• Defects/Bugs
• Tests Automated
• Unit Test Coverage
• Tracking of completed
work (Burnup)
• On-Time Delivery
(Release)
• Features Delivered
(Release)
• Quality (Defects per
Release)
• Defect Cost
• Revenue generated per
portfolio
• Cost reduction per
portfolio
• Positive impact in net
present value (NPV) of
the portfolio
• Quantifiable ROI vs
• Internal rate of return
(IRR) per portfolio
• Reduction in business
risk(s)

Drives Process Selection
PREDICTIVE REACTIVE
Predictive Adaptive Reactive
Plan-Driven Scrum Kanban
Waterfall XP
SDLC
The Agile Zone
Adaptive processes
Emphasize adaptability to
rapid change
Enable detailed planning
Reactive processes
Don’t require planning
Handle unpredictable work
well
Predictive Processes
Emphasize Efficiency
Perform poorly when
uncertainty is high
The Adaptive Spectrum

Constraints / Risk in Projects
The Iron Triangle
Scope Creep
Change Management
Over Budget
Missed Deadlines

…With Agile
Agile Freezes the Constraint of Time
(Freezes the schedule)
• Predictability
• Release sooner (faster ROI)
• Deliver to market needs

cPrime Agile Enterprise Transformation

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