Erik Roscam Abbing

innovation service design design design thinking branding brand driven innovation zilver innovation management brand customer experience customer journey mapping design management strategic driven user experience service design network customer service user experience design service innovation strategy customer journey zilver product delft university dmi user centered design business design service dominant logic erik roscam abbing roscam abbing customer centricity change management cx customer business ux outcome drive design jobs to be done business model innovation enterprise architecture conferences brand management innovation strategy organizational culture intersection business architecture intersection conference enterprise design human centered design the web and beyond insights metrics stakeholder stake stake holder crm coniche customer relationship management stake holder mapping context mapping desig nthinking desiogn thinking diensten innovatie book launch brand innovation touch points sustainability sustainable human centred principles design management network research dmn branding and design in bb companies strategy manag erik centred human hu co-creation user