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opleiding: productontwikkeling

   + innovatiemanagement

werken: ontwerper + consultant

                    = kans!
oprichting: Board Of Innovation
ë
ë
old              new


      overheid
Klantenservice als onderscheidende factor
overheid



                                  bedrijf

bedrijf             burger
          burger
                             burger
overheid



                                  bedrijf

bedrijf             burger
          burger
                             burger
Crowdsourcen van het beleid
ë
+5000 ideeën
   orden  gerealiseerd
17w
ë
ë
Data: sharing is caring
Burgers aan de alarmbel
+25 00 meldingen
               aange sloten
300 gem eenten
overheid



                                  bedrijf

bedrijf             burger
          burger
                             burger
Context/locatie gebonden diensten
www.SocialMediaVlaanderen.be
50.000


         42.708
37.500



25.000
                   23.737
                              22.536

                                         17.890
12.500
                                                      10.656


                                                               facebook fans
    0
         Gent     Antwerpen   Leuven Antwerpen Stad   Brugge
400
      376


300


                238
200                        213
                                      180
                                              161

100



                                                       netlog leden
  0
      Zulte   Wetteren   Lochristi   Ronse   Herzele
90,0
       84   84    85   83   84
                                 81   79
                                           76          75
67,5



45,0                                              46



22,5



  0
       Tienen    Oostende Zwijndrecht Antwerpen    Aalst

                       Volgers        Twittergrade
Hasselt   Genk   Gent   Mechelen
4,45%
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Klantenservice als onderscheidende factor

      Crowdsourcen van het beleid

          Data: sharing is caring

        Burgers aan de alarmbel

   Context/locatie gebonden diensten
Kortom Congres: De overheid als start-up van de 21ste eeuw

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Kortom Congres: De overheid als start-up van de 21ste eeuw