The “Welcome to Remedyforce” blog series provides new Remedyforce SaaS Help desk and Saas IT Service Management customers with some helpful “getting started” information including recommendations for action in week one and then beyond week one diving into usage of BMC Remedyforce for ITIL best practices starting with foundation data advice and then on to most frequently implemented discipline of Incident Management.

1. —
SaaS Business Relationship
Management Team
November / 2015
Remedyforce Enablement
Welcome to
Remedyforce! Blog Series

2. Value Enablement Blog Series Objective
– The objective of the “Welcome to Remedyforce” blog series is to provide
new Remedyforce customers with some helpful “getting started”
information including recommendations for action in week one and then
beyond week one diving into usage of Remedyforce starting with
foundation data advice and then on to most frequently implemented
discipline of Incident Management to begin with
– Intended audience for this enablement resource are those customers not
engaging in professional services or, those who are, but would like a very
high level overview before the engagement kicks off

3. —
4 Part Blog Series
What you will learn…

4. 1 Welcome To Remedyforce – Now What?
• In part one of the four part blog series, you will hear about the
main pillars of success during your Remedyforce experience:
• Customer Success
• Onboarding
• Education
• Communities/Wiki/Product Guides
• Social media
• https://communities.bmc.com/community/bmcdn/bmc_remedyfor
ce/blog/2014/04/04/welcome-to-remedyforce-now-what

5. 2 Welcome to Remedyforce – The First
Week
• In part two of the four part blog series, you will hear about
the customer success team’s recommendations for what to do
in week one including specific tasks like recommended
training by role and directions to the Wiki, install guides etc.
to install Remedyforce
• https://communities.bmc.com/community/bmcdn/bmc_reme
dyforce/blog/2014/04/07/welcome-to-remedyforce--the-
first-week

6. 3 Welcome to Remedyforce – Beyond the
First Week (Part 1)
• In part three of the four part blog series, you will learn about
Remedyforce “foundation data” and smart practice
suggestions for how to get started with making sound
configuration decisions
• https://communities.bmc.com/community/bmcdn/bmc_reme
dyforce/blog/2015/11/04/welcome-to-remedyforce-beyond-
the-first-week-part-1

7. 4 Welcome to Remedyforce – Beyond the
First Week (Part 2)
• In part four of the four part blog series, you will learn about
the incident management process and smart practices for
incident management configuration decisions, which is the
most frequent starting point for Remedyforce customers
• https://communities.bmc.com/community/bmcdn/bmc_reme
dyforce/blog/2015/11/19/welcome-to-remedyforce-beyond-
the-first-week-part-2?sr=stream

8. —
Thank You
—
Bring IT to Life.™