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Trusted Cloud 
Management 
© Copyright 1 12/2/2014 BMC Software, Inc 
• Alan Chhabra, VP Sales – Cloud & Data 
Center Automation, BMC 
• George Chen, Director of Cloud Center 
of Excellence - BMC
Agenda 
1. Challenges & Lessons Learned 
2. The BMC Solution: Trusted Cloud Management 
3. Customer Case Study 
4. Next Steps 
© Copyright 2 12/2/2014 BMC Software, Inc
Cloud Lessons Learned 
*Thinking about your private, hybrid or public cloud services deployed so far, what lessons do you 
wish you had learned earlier in your planning or deployment efforts? 
Systems 
Integration 
60% 43% 41% 
© Copyright 3 12/2/2014 BMC Software, Inc 
Cost/ 
Chargeback 
Operational 
Requirements 
We underestimated the effort 
to integrate cloud into existing 
management systems 
We should have done a more 
thorough cost assessment and/or 
built better chargeback systems 
We didn’t adequately plan for 
operational requirements, such as 
capacity and performance management 
*Forrester Consulting, April 2013.
Can you afford a Cloud 
False Start? 
Cloud silos 
Failed audits 
Compliance drift 
Server sprawl 
Missed SLAs 
© Copyright 4 12/2/2014 BMC Software, Inc
The Cloud Silo Nightmare 
© Copyright 5 12/2/2014 BMC Software, Inc 
Double investment in 
ITSM solutions 
Increased admin & IT 
mgmt task 
No accurate change 
records across IT 
Performance issues 
CMDB Service 
Catalog 
Change 
Management Employees 
CMDB Service 
Catalog 
Change 
Management Employees
Can you deliver a trusted cloud? 
© Copyright 6 12/2/2014 BMC Software, Inc 
Effective cloud 
management is more than 
just orchestration & 
provisioning VMs 
ITIL & ITSM management 
processes drive control & 
performance, governance & 
integrity in the cloud
The BMC Solution 
Trusted Cloud Management 
© Copyright 7 12/2/2014 BMC Software, Inc
Selected Vendor and 2012 ITOM Market Share from Gartner’s “ITOM Vendor Evolution Drives New 
Approaches to Vendor Selection and New Vendor Possibilities” Report, January 16, 2014 
Figure 1 from the Gartner report, “ITOM Vendor Evolution Drives New Approaches to Vendor 
Selection and New Vendor Possibilities” published on January 16, 2014 by Ronni Colville 
© Copyright 8 12/2/2014 BMC Software, Inc
Trusted Cloud Requires A Common Service Catalog 
© Copyright 9 12/2/2014 BMC Software, Inc 
One standard service 
catalog for traditional 
IT & cloud 
Advanced service 
offerings using CLM 
Blueprint designer and 
ready-to-deploy service 
blueprints
Cloud ITSM process governance 
BMC Remedy 
Remedyforce 
Remedy OnDemand 
Incident & Problem 
Management 
Change Management 
CMDB 
Service Catalog 
Asset Management 
© Copyright 10 12/2/2014 BMC Software, Inc 
Unified Enterprise IT & Cloud Management
Trusted Cloud Requires Change Management & 
© Copyright 11 12/2/2014 BMC Software, Inc 
CMDB 
Change Management 
Automated change 
configuration in the service 
catalog 
No impact on speed and agility 
of cloud 
Change management spanning 
entire IT infrastructure 
CMDB 
Understand & track the 
movement of resources, services 
& infrastructure in the cloud 
Maintain a single source of truth 
as the cloud evolves
How important is cloud compliance? 
HeartBleed 
© Copyright 12 12/2/2014 BMC Software, Inc
Automated Configuration Compliance & Patching 
Automated compliance 
for regulatory & 
operational policies 
Automated remediation 
of any configuration drift 
& cross platform patching 
© Copyright 13 12/2/2014 BMC Software, Inc 
DISCOVER 
REMEDIATE DEFINE 
GOVERN 
AUDIT
Trusted Cloud Must Broker Multi-Platforms 
© Copyright 14 12/2/2014 BMC Software, Inc 
• Public Clouds 
• Converged 
Fabrics 
• Heterogeneous 
Data Center
Customer Case Study 
Trusted Cloud Success 
© Copyright 15 12/2/2014 BMC Software, Inc
Major global oil & gas producer Cloud powered by BMC 
© Copyright 16 12/2/2014 BMC Software, Inc
Major global oil & gas producer Cloud powered by BMC 
• Global data center 
consolidation 
• Use existing ITSM 
processes to govern 
cloud 
• Reduce provisioning 
time 
Goals 
© Copyright 17 12/2/2014 BMC Software, Inc 
• Entire Cloud IS managed 
from a single point of 
control 
• Reduced server 
deployment from 47 
days to 1 week 
• Run 80% of apps in the 
cloud 
Results
Next Steps 
How you can leverage your existing ITSM 
processes in Cloud Computing. 
© Copyright 18 12/2/2014 BMC Software, Inc
Value Acceleration Workshop 
For Remedy, Remedyforce & Remedy OnDemand customers 
© Copyright 19 12/2/2014 BMC Software, Inc 
2-day complimentary 
service offering: 
Assess Remedy 
implementation 
Analyze cloud strategy & 
goals 
Identify core requirements & 
next steps to build a trusted 
cloud 
Ask Your 
Account 
Manager
Thank You. www.bmc.com/cloud 
© Copyright 20 12/2/2014 BMC Software, Inc

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Trusted Cloud Management

  • 1. Trusted Cloud Management © Copyright 1 12/2/2014 BMC Software, Inc • Alan Chhabra, VP Sales – Cloud & Data Center Automation, BMC • George Chen, Director of Cloud Center of Excellence - BMC
  • 2. Agenda 1. Challenges & Lessons Learned 2. The BMC Solution: Trusted Cloud Management 3. Customer Case Study 4. Next Steps © Copyright 2 12/2/2014 BMC Software, Inc
  • 3. Cloud Lessons Learned *Thinking about your private, hybrid or public cloud services deployed so far, what lessons do you wish you had learned earlier in your planning or deployment efforts? Systems Integration 60% 43% 41% © Copyright 3 12/2/2014 BMC Software, Inc Cost/ Chargeback Operational Requirements We underestimated the effort to integrate cloud into existing management systems We should have done a more thorough cost assessment and/or built better chargeback systems We didn’t adequately plan for operational requirements, such as capacity and performance management *Forrester Consulting, April 2013.
  • 4. Can you afford a Cloud False Start? Cloud silos Failed audits Compliance drift Server sprawl Missed SLAs © Copyright 4 12/2/2014 BMC Software, Inc
  • 5. The Cloud Silo Nightmare © Copyright 5 12/2/2014 BMC Software, Inc Double investment in ITSM solutions Increased admin & IT mgmt task No accurate change records across IT Performance issues CMDB Service Catalog Change Management Employees CMDB Service Catalog Change Management Employees
  • 6. Can you deliver a trusted cloud? © Copyright 6 12/2/2014 BMC Software, Inc Effective cloud management is more than just orchestration & provisioning VMs ITIL & ITSM management processes drive control & performance, governance & integrity in the cloud
  • 7. The BMC Solution Trusted Cloud Management © Copyright 7 12/2/2014 BMC Software, Inc
  • 8. Selected Vendor and 2012 ITOM Market Share from Gartner’s “ITOM Vendor Evolution Drives New Approaches to Vendor Selection and New Vendor Possibilities” Report, January 16, 2014 Figure 1 from the Gartner report, “ITOM Vendor Evolution Drives New Approaches to Vendor Selection and New Vendor Possibilities” published on January 16, 2014 by Ronni Colville © Copyright 8 12/2/2014 BMC Software, Inc
  • 9. Trusted Cloud Requires A Common Service Catalog © Copyright 9 12/2/2014 BMC Software, Inc One standard service catalog for traditional IT & cloud Advanced service offerings using CLM Blueprint designer and ready-to-deploy service blueprints
  • 10. Cloud ITSM process governance BMC Remedy Remedyforce Remedy OnDemand Incident & Problem Management Change Management CMDB Service Catalog Asset Management © Copyright 10 12/2/2014 BMC Software, Inc Unified Enterprise IT & Cloud Management
  • 11. Trusted Cloud Requires Change Management & © Copyright 11 12/2/2014 BMC Software, Inc CMDB Change Management Automated change configuration in the service catalog No impact on speed and agility of cloud Change management spanning entire IT infrastructure CMDB Understand & track the movement of resources, services & infrastructure in the cloud Maintain a single source of truth as the cloud evolves
  • 12. How important is cloud compliance? HeartBleed © Copyright 12 12/2/2014 BMC Software, Inc
  • 13. Automated Configuration Compliance & Patching Automated compliance for regulatory & operational policies Automated remediation of any configuration drift & cross platform patching © Copyright 13 12/2/2014 BMC Software, Inc DISCOVER REMEDIATE DEFINE GOVERN AUDIT
  • 14. Trusted Cloud Must Broker Multi-Platforms © Copyright 14 12/2/2014 BMC Software, Inc • Public Clouds • Converged Fabrics • Heterogeneous Data Center
  • 15. Customer Case Study Trusted Cloud Success © Copyright 15 12/2/2014 BMC Software, Inc
  • 16. Major global oil & gas producer Cloud powered by BMC © Copyright 16 12/2/2014 BMC Software, Inc
  • 17. Major global oil & gas producer Cloud powered by BMC • Global data center consolidation • Use existing ITSM processes to govern cloud • Reduce provisioning time Goals © Copyright 17 12/2/2014 BMC Software, Inc • Entire Cloud IS managed from a single point of control • Reduced server deployment from 47 days to 1 week • Run 80% of apps in the cloud Results
  • 18. Next Steps How you can leverage your existing ITSM processes in Cloud Computing. © Copyright 18 12/2/2014 BMC Software, Inc
  • 19. Value Acceleration Workshop For Remedy, Remedyforce & Remedy OnDemand customers © Copyright 19 12/2/2014 BMC Software, Inc 2-day complimentary service offering: Assess Remedy implementation Analyze cloud strategy & goals Identify core requirements & next steps to build a trusted cloud Ask Your Account Manager
  • 20. Thank You. www.bmc.com/cloud © Copyright 20 12/2/2014 BMC Software, Inc

Editor's Notes

  1. If the ITSM champion doesn’t get involved, the cloud mgmt team will set up their own IT service catalog, CMDB, change, etc and will eventually phase out their role. It is in their best interest to get involved because they already have the solution stack for cloud, CMDB, Sercice catalog that the company needs in cloud. If they sit idly by – they will be replaced or they will cost their company money or, even worse, the cloud team will forget to include those in their deployment and they will have a failed cloud. Performance issues: failed audits, compliance drift, missed SLAs, security breaches
  2. The benefits of cloud computing are now well understood and have been proven in the market. Automated, self-service provisioning of on demand, scalable IT resources that cloud computing enables is driving increased IT efficiency, making the business more agile and delivering cost savings in many ways. But, what has also been recognized is that cloud computing is not easy to do right. There have been a lot of false starts in enterprise cloud computing. So, what’s the difference between bad clouds & good clouds and how can you achieve a good cloud that delivers all the promised benefits to your company and your users? It really comes down to these key factors: Governance Compliance ITIL process integration Audit Trails Cloud is a new way of consuming IT. Automated request & provisioning of IT resources through a self-service interface – it’s still quite scary for some. We see most of our customers have some fear of trusting their data and IT services to the cloud. Customers experience pain here. There are concerns about: Governance Compliance Secure Multi-tenancy Patching Will I have visibility into my services in the cloud? Will I be able to manage server sprawl & drift? How can IT manage these concerns and deliver a cloud that the business has confidence in?
  3. Screen shot of service catalog. CLM architecture leverages Remedy SRM. Leverages the SRM – if the customer already has a service catalog deployed. Askfor a blackberry or office supplies. Our architecture allows you to plug into that catalog and provide cloud services from that same catalog – VMs, apps, physical servers, databases. Get more ROI from SRM investment. The catalog can become one in the architecture. Avoids them setting up a separate service catalog. Wasted money & time.
  4. Remedy customers get more value out of what they’ve already deployed. Most orgs have separate teams to run the Remdy environment and build the cloud mgmt platform. The cloud mgmt team needs a lot of the work that the Remedy team has already done. Better ROI for Remedy customers. Governance Compliance Audit trail ITIL process
  5. Cloud Type: Private/Hybrid Industry: Energy Platforms: Windows, UCS BMC Solution: BMC Remedy ITSM BMC Cloud Lifecycle Management BMC BladeLogic Cloud Goals Improve IT customer satisfaction Reduce the time it takes to provision resources Run 80% of applications in the cloud environment Standardization and global data center consolidaton Ensure existing ITSM governance processes applied to cloud computing Key Use Cases Provide a menu of service offerings to end-users in a service catalog Manage the entire private cloud infrastructure from a single point of control (server, storage, network) Phased expansion to hybrid cloud Implementation Highlights Reduce server deployment from 47 days to 1 week (time required for internal approvals) Run 80% of applications in cloud environment within 2 years
  6. Refer to the VAW flyer for more info! Value Acceleration Workshop highlights • Exploration of the benefits and requirements of trusted cloud management • Review of cloud strategy and required cloud use cases • Overview of BMC Cloud Lifecycle Management architecture and key capabilities • Technical deep dive into the BMC Cloud Lifecycle Management native Remedy ITSM integration • Identification of next steps to establish trusted cloud management for your business