We all want to create useful, usable content—and we want to deliver that content to the right users. But how do we know what works? And how do we use these insights to inform and adapt our content strategy? What does success look like?
Join us as we relate content goals to relevant and meaningful success metrics in order to quantitatively assess the quality of our web content and the efficacy of our content strategy. Say hello to positive change on the web!
Join us and learn to:
Translate strategic business objectives into measurable content goals
Find the right metrics for the right goals (and how to avoid misleading metrics
Measure and adapt your content strategy
Effectively present analytics data to engage content stakeholders and inform their work on the web
Configure Google Analytics to support your measurement plan
Rick Allen has worked on the web his entire career to help shape communications and content strategy. Rick is co-founder of Meet Content, an online resource aiming to empower higher education to create and sustain web content that works. As principal of ePublish Media, Inc., a content strategy consultancy in Boston, Mass., Rick partners with organizations big and small to drive and sustain bold goals.
2. 2
Workshop Schedule
1:30 - 2:00
Intro
(what are the challenges?)
2:00 - 2:45
Creating a content measurement plan
(what does success look like?)
2:45 - 3:00 Break
3:00 - 3:45
Implementing your content measurement plan
(what do we need to get this done?)
3:45 - 4:00 Break
4:00 - 5:00
Analytics reporting and adapting your content strategy
(how do we make change happen?)
(what else do we need to get going?)
7. Digital analytics is the analysis of
qualitative and quantitative data from
your business and the competition to
drive a continual improvement of the
online experience that your
customers and potential customers
have which translates to your desired
outcomes (both online and offline).
“
7
Avinash Kaushik
Author, Web Analytics 2.0
#NowWhat17 • @epublishmedia
10. Digital analytics is the analysis of
qualitative and quantitative data from
your business and the competition to
drive a continual improvement of the
online experience that your
customers and potential customers
have which translates to your desired
outcomes (both online and offline).
“
10
Avinash Kaushik
Author, Web Analytics 2.0
#NowWhat17 • @epublishmedia
11. What analytics can do…
• Quantitatively evaluate web content quality
• Comparative analysis: measure website trends
• Challenge and validate assumptions
• Demonstrate how your website meets
established business goals and users’ needs
• Enable stakeholders and content owners to
measure the success of their own content
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12. What analytics can’t do…
• Provide a complete website measurement
solution
• Provide accurate data
• Adequately answer Why?
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22. A path to content measurement
22
1. Translate strategic business objectives into
measurable content goals.
2. Define success metrics (KPIs) and measurement
requirements.
3. Create and implement measurement plan.
4. Continually assess and report on success metrics
with user-friendly insights and actionable next steps.
5. Improve and test content and reassess
measurement plan.
#NowWhat17 • @epublishmedia
23. No clear purpose means
no clear value — and
no way to measure
success.
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Business objectives
• Enhance reputation & visibility
• Increase revenue
• Engage users
• Optimize operational efficiency
• Improve the user experience
• Strengthen communications & feedback systems
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25. 25
Content goals
• Read a press release
• Call your sales team
• Download a white paper
• Sign-up for your blog
• Submit application
• Explore customer services
• Buy your product
• Spread the word about upcoming events
actionable
V
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27. 27
Business objective = business purpose
Content goal = content purpose
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28. Business objectives Content goals
Increase overall enrollment
Increase admissions inquiry
form submissions
Increase engagement within
and beyond the school
Increase news story shares
and retweets on Twitter
Increase the number of
international student
applicants
Increase geographic diversity
of web traffic.
28
29. Sell products
29
Broad and narrow content goals
Sell online
Drive store visits
Drive blog commentsEngage Users
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30. It's hard to find answers
when you don’t
understand the questions.
31. pic of magnifying glass
31
Jeffrey Veen
Adaptive Path
hhttp://www.adaptivepath.com/ideas/doing-content-inventory/
Planning for Content Goals with Stakeholders
https://flic.kr/p/6YiZbS
32. 32
Get the conversation started
• What is the primary function of your role and
department?
• What services do you provide? Which of these
services is most important?
• Who are all the different audiences you communicate
with or provide services for?
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33. 33
• What does the admissions process look like? How
do prospective students move from being an
inquiring student to an enrolled student?
• What does each step look like? What is the role of
the admissions website in facilitating the admissions
process?
• What are the different ways the website supports
your work?
Understand the details
#NowWhat17 • @epublishmedia
45. 45
Not all actions take place
on your website
• Attend a workshop
• Take a promotional flyer
• Call your office
• Email with questions
• Submit a paper application
but they
still count
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46. 46
A bit of role-playing
1. Trade worksheets with someone sitting next to you
2. Take turns asking each other questions to better
understand the other person’s business objectives
3. Define at least one content goal for each of the other
person’s business objectives
4. Return worksheet back to the owner
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51. User Dimensions
User Type New (first-time) or returning user.
Browser
The browsers used by visitors
to your website.
Device Category
The type of device:
Desktop, Tablet, or Mobile.
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52. Session Dimensions
Source
The sources which referred traffic
(e.g., “Google”).
Medium
The mediums which referred traffic
(e.g., “organic search”)
Keyword
Keywords used by users to
reach your site.
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53. Interaction Dimensions
Page The pages visited.
Landing Page
The pages through which visitors
entered your site.
Search Term
The search terms used by visitors
to search your site.
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54. Acquisition metrics
Sessions
Total number of visits
to your website.
% New sessions
An estimate of the percentage
of first time visits.
New users
The number of first-time users during
the selected date range.
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55. Behavior metrics
Bounce rate The percentage of single-page visits.
Pages / session
The average number of pages
viewed during a session.
Avg. session
duration
The average length of a session.
Exit rate
Indicates how often users leave your
website from a page or set of pages.
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56. Conversion metrics
Conversion rate
The sum of all individual goal
conversion rates.
Goal completions The total number of conversions.
Goal value
The total value produced by goal
conversions on your site.
Abandonment rate
The rate at which goals were
abandoned.
#NowWhat17 • @epublishmedia
64. 64
Segmentation? Yes, please!
Metrics
• Sessions (Visits)
• Bounce rate
• Pageviews
• Pages / session
• Conversion rate
• Exit rate
Segments
• User type
• Content type
• Device type
• Geography
• External traffic only
• Social media traffic only
How would these
segments change
the data?
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65. Content Measurement Framework
1 Business objectives
What does success
look like?
2 Content goals
3 Success metrics
4 Audience segments
5 Targets
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66. Metrics Segments Targets
Pageviews Email newsletter
1,500 pageviews
(weekly)
New visitors Social media
40% new visitors
(monthly)
Bounce rate Press releases
75% bounce rate
(monthly)
Conversion rate
Spring marketing
campaign
20% conversion rate
(monthly)
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70. 70
Common implementation steps
• Add tracking code (covers most data needs)
• Decide how to track KPIs (e.g., goal tracking)
• Use filters to normalize your data so that your reports
are accurate and useful
• Use campaign tracking to gather more specific
marketing data
• Use custom dashboards and reports to simplify
reporting and analysis
#NowWhat17 • @epublishmedia
87. Types of goals
Destination
Goal completed when visitor
views defined URL
Event
Goal completed when visitor takes
a predefined action
Time on site
Goal completed when visitor spends
X amount of time on site
Pages / visit
Goal completed when visitor views
X number of pages on site
User Action
User Action
User ENGAGEMENT
User ENGAGEMENT
#NowWhat17 • @epublishmedia
88. Types of goals
Destination
View newsletter sign-up form
confirmation page
Event Watch promotional video
Time on site
Spend more than 2 minutes on your
website during a session
Pages / visit
View 3+ product pages on your
website during a session
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89. Goals: don’t forget...
• Any online action can be a goal
• Visitors can only convert once per visit, per goal
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90. Micro and macro conversions
Micro goal
Newsletter
signup
Micro goal Micro goal Macro goal
attend a
webinar
Submit
inquiry
form
Purchase
product
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100. 100
Default segments
• All visits
• New visitors
• Returning visitors
• Paid search traffic
• Non-paid search
traffic
• Search traffic
• Direct traffic
• Referral traffic
• Visits with conversions
• Visits with transactions
• Mobile traffic
• Non-bounce visits
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101. 101
Sample custom segments
• Visits without conversions
• Unengaged users
• Highly engaged users
• Social media visits
• Non social media visits
• Leads
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102. 102
Other segment ideas
• Date and time
• Device
• Marketing channel
• Geography
• Repeat customers vs. first-time customers
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114. Being data driven is for bots.
Be data informed!
“
114
Gianluca Fiorelli
SEO & Inbound Strategist, Moz
#NowWhat17 • @epublishmedia
115. 115
What’s your story?
• Who is your audience? What do they care about?
• What's working, what's not? (What does this data mean?)
• How will this impact the business?
• What are the story themes? (What are the trends?)
• What are the gaps in our story? (What don't we know?)
• What actions should be taken?
analytics
V
116. 116
Analytics storytelling tips
• Know your audience
• Focus on a few meaningful themes that relate
analytics insights to business objectives
• Use data with purpose and cut irrelevant
information
• Use the most effective medium (presentation,
PDF, video, email)
• Use images to help illustrate and simplify your
findings
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117. If you can’t explain it simply, you
don’t understand it well enough.
“
117
Albert Einstein
Smart guy
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118. 118
Analytics story outline
1. Here’s where we were…
2. Then we changed x…
3. Here’s what happened…
4. Here’s what we should do next…
What does your
audience care about?
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