Bhupinder Gujral

New Delhi Area, India India

Assistant Manager Quality : Leading Transformational/Transactional Quality for a reputed client

Finance / Banking / Insurance

More than 11 years of Customer Service experience in different business verticals of BFSI industry. Currently, leading Quality function (Transactional Quality/Quality Management Systems/Process Excellence) for a reputed client for the organisation. Major experience includes Client handling, continuous improvement of product and services by eliminating wastes and limitations, business transformations leading to cost reduction for clients and client retention for the organisation, Transition and Relationship management, Project Management, Operation management, analysing current business capabilities and sharing the study with clients to ensure business improvements, Identifying internal ...