Experis Hospitality, Tourism & Leisure Presentation
1. Asia Pacific Hospitality, Tourism and Leisure Practice
Hospitality, Tourism
& Leisure Practice
Asia-Pacific
Experis | Tuesday, November 15, 2011 1
2. Asia Pacific Hospitality, Tourism and Leisure Practice
About Experis
• Experis is the global leader in Professional Talent Resourcing for mid level
to senior level recruitment, providing clients with the professional talent they
need to grow their business.
• We specialize in hospitality, tourism and leisure talent search and solutions
for critical initiatives to help clients accelerate their growth - on-site, off-site
or offshore. Our 2010 revenue is US$2 billion globally through our search
and executive talent services.
• Combining our deep industry knowledge and an unmatched understanding
of human potential, we are uniquely positioned to offer compelling
propositions to solve the human capital challenges faced by our clients.
• Part of the ManpowerGroup - the world leader in innovative workforce
solutions, connecting human potential to the ambition of business.
• We operate a worldwide network of offices in over 80 countries and
territories.
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3. Asia Pacific Hospitality, Tourism and Leisure Practice
About ManpowerGroup
• A world leader in innovative workforce solutions (NYSE: MAN)
• Established in 1948 in Milwaukee, Wisconsin, USA
• US$19 billion revenue company
• 400,000 clients worldwide
• Nearly 3,900 offices in over 80 countries and territories
• 30,000 employees worldwide
• Approx. 3.5 million placed into permanent and temporary positions in 2010
• Nearly 70,000 people placed into permanent
positions every year
– Over 3.3 million placed into temporary positions
– Over 27,000 transitioned to a new job with assistance from Right Management’s
outplacement services
• Leaders in managing specialist recruitment to large scale RPO projects
• Largest global RPO provider
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4. Asia Pacific Hospitality, Tourism and Leisure Practice
About ManpowerGroup (cont’d)
We power the world of work through innovative workforce solutions.
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5. Asia Pacific Hospitality, Tourism and Leisure Practice
Recognition and Awards
• World’s Most Ethical Companies – Named to the 2011
Ethisphere Institute’s list
• Named the No. 1 Most Admired Company in the staffing
industry by Fortune magazine in 2011 for 9th successive year
• Fortune 500 – Ranked 138th in the U.S. by Fortune magazine
• Forbes Global 2000 – Ranked 1479th in 2011 among the
largest public companies in the world
• Named to the FTSE4Good Index Series for 4th consecutive
year in 2011, the Dow Jones Sustainability Index for 3rd
year running and Newsweek’s list of the Greenest Big
Companies in America for 2nd year
• America’s most successful companies – Ranked by
Institutional Investor magazine in 2011
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6. Asia Pacific Hospitality, Tourism and Leisure Practice
Recognition and Awards (cont’d)
• Chairman & CEO, Jeff Joerres, was named Institutional
Investor magazine’s top-performing sell-side CEO and
CFO, Mike Van Handel, was named the top-performing
CFO
• The Most Powerful Person in Staffing – Chairman &
CEO, Jeff Joerres, was named by the Staffing Industry
Review magazine in 2010
• Global 50 Most Powerful Women – President of S.
Europe, Francoise Gri, was ranked by Fortune magazine
for the 7th consecutive year in 2010
• Recognized in 2010/11 as a Caring Company by the
HKCSS for 8th consecutive year
• Excellent Brand of Human Resources Consultancy –
Awarded under the HK Leaders’ Choice Awards 2009
and 2011
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7. Asia Pacific Hospitality, Tourism and Leisure Practice
About ManpowerGroup Asia Pacific
Locations Year of Establishment
Australia 1965
Japan 1966
New Zealand 1996
Philippines Singapore 1996
Hong Kong 1997
Taiwan 1997
Malaysia 1997
Thailand 1998
Korea 1999
Philippines 2000
PRC 2000
India 2000
Vietnam 2007
Macau 2007
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8. Asia Pacific Hospitality, Tourism and Leisure Practice
Specialist Recruitment
Hospitality, Tourism and Leisure
• Network of industry-specialist consultants in key locations throughout Asia-
Pacific
• Leverage regional and global databases and networks to identify key
passive and active candidates
• Partner with organizations and provide advice to build/enhance quality
teams
• Working with a diverse portfolio of clients including
hotel management companies, restaurant chains,
private clubs, property developers, airlines, and
MICE organizers in Asia-Pacific, Greater China
and the Middle East
• Focused on mid-senior management roles
in Hotel Management, F&B, Culinary, Finance,
Technology, HR & Training, MICE, and Gaming
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9. Asia Pacific Hospitality, Tourism and Leisure Practice
Integrated Solutions
Hospitality, Tourism and Leisure
• Collaborate with ManpowerGroup divisions, to offer
comprehensive talent attraction and recruitment solutions
• Proven capability in delivering cost effective and
geographically integrated solution to bulk recruitment
• Specialists in developing technology based solutions to
streamline the recruitment process
• Provide a full spectrum of scalable HR services including
screening, assessment, psychometric testing, reference
checking, offer management, and on boarding
• Collaborate with our subsidiary company, Right
Management, we offer a wide range of development
solutions for training, re-training, up-skilling, multi-skilling
and organizational effectiveness
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10. Asia Pacific Hospitality, Tourism and Leisure Practice
Exemplary Execution
Hospitality, Tourism and Leisure
A selection of recent positions successfully completed:
• VP Asset Management – US Listed Hotel Developer
Hong Kong
• VP of Food & Beverage – Hotel Management Company
Bangkok
• VP Human Resources – Integrated Gaming Resort
Macau
• VP Development & Acquisitions – Global Hospitality Group
Shanghai
• EAM of Food & Beverage – 5 Star City Hotel
Singapore
• Director of Finance – 5 Star City Hotel
Tokyo
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11. Asia Pacific Hospitality, Tourism and Leisure Practice
Case Study
Leading National Tourism Office
• Experis was selected to perform a retained search assignment by a leading
Asian national tourism office to identify and appoint a Director for their North
American operations.
• As a governmental organization, a sealed tender was submitted, and
Experis was selected against 8 other retained search firms.
• The client wanted the search managed through Hong Kong, however they
were only focused on candidates in the Greater Los Angeles area. The lead
consultant in Hong Kong worked with a team in our Los Angeles office to
successfully identify and prepare a shortlist of 12 senior candidates for the
client.
• Within 3 months after being retained, the client had identified a suitable
candidate through Experis for the role, which had been vacant for almost a
year, and which two previous prominent retained search firms had been
unsuccessful in their search.
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12. Asia Pacific Hospitality, Tourism and Leisure Practice
Case Study
Leading Leisure and Lifestyle Developer in Hong Kong
• After a year spent unsuccessfully searching for a Certified Marina Manager
(CMM) for their high-profile private marina club in Hong Kong, our client
engaged Experis to recruit for this highly-specialized position
• Consultants in Hong Kong, Singapore, Thailand and Australia were
engaged to map out potential passive candidates according to a strict
criteria proposed by the client
• The lead consultant personally travelled to various Asian
locations to identify and attract the strongest candidates
• Within 5 weeks of taking the assignment, a candidate
was successfully placed in this position which was
responsible for a 200+ berth marina with annual
turnover of over US$15 Million
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13. Asia Pacific Hospitality, Tourism and Leisure Practice
Case Study
Financial Controller in Thailand for Leading Luxury Hotel Group
• A prominent global luxury hotel group which operates one of the most
renowned hotels in Thailand appointed Experis to perform an extremely
discrete search for a Financial Controller
• As the current incumbent had a very wide network amongst the industry, it
was absolutely critical to maintain the client’s anonymity
• The search was spearheaded by a Hong Kong
based consultant with a strong knowledge of the
Thai hospitality
industry, and a passive search was conducted not only
within the hospitality sector, buy also within the Big4,
leveraging Experis’ unique expertise in both sectors.
• Within 2 months, a candidate with a Big4 background
and over 12 years of hospitality experience was placed
successfully with the client
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14. Asia Pacific Hospitality, Tourism and Leisure Practice
Case Study
Growing F&B Management Company in China
• F&B operator with 9 existing locations throughout Greater China were
embarking on a major expansion, and approached Experis after internal
methods to recruit key team members were unsuccessful
• A candidate attraction program was developed and launched in China,
Hong Kong, Singapore, and Malaysia incorporating a mix of online & print
advertising, viral networking, and passive candidate search
• Experis was able to successfully recruit Executive Chefs,
General Managers, and other key operational talent to drive
the company expansion within the agreed time-frames
• As a direct result of this engagement, the client was able to
successfully launch 3 new locations which were previously
delayed due to the lack of management talent, and still has
a strong talent pipeline for future expansion
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15. Asia Pacific Hospitality, Tourism and Leisure Practice
Case Study
Leading Mainland Chinese Aviation Conglomerate
• Retained by one of the largest aviation holding groups in Mainland China to
assist in the recruitment of over 10 senior level executives (C-suite to
Regional Directors) to spearhead new business initiatives within the group.
• Spearheaded a global search with over 80 high-level candidates presented
to the client for consideration within a 2 month period.
• Assisted the client in their hiring process by sharing best practices, salary
and benefits benchmarking, and relevant labor laws and regulations across
various jurisdictions in which they were planning to base senior executives.
• Provided completed offer management and on boarding services to
selected candidates, and also managed international payroll services.
• The client has since been able to attract very experienced and established
leaders in the aviation community to the group and are successfully
launching new divisions globally.
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16. Asia Pacific Hospitality, Tourism and Leisure Practice
Experis : A Business Partner
• Single point of contact in client service and delivery throughout the Asia-
Pacific Region
• Subject matter consulting expertise and experience
• Extensive reach and capabilities to source passive talent throughout the
Asia region and globally
• Regional resources to support local implementation
• Bespoke custom solution with integrated processes to sync with internal
procedures
• Share risk/reward
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17. Asia Pacific Hospitality, Tourism and Leisure Practice
Ian Strutton
Director
Ian possesses more than 20 years experience within recruitment and
human capital management gained from senior leadership roles in
consulting and business management. Since developing his career in
London, Ian has worked in Asia for the past 14 years where he has gained
valuable regional experience and knowledge recruiting in the Hong Kong,
Tokyo, Singaporean, Korean and Malaysian markets. Ian offers
considerable experience and expertise recruiting senior professionals
across industry and functionally. As Director, Ian is responsible for the
overall growth and development of Experis.
Contact Details:
E: ian.strutton@experis.com.hk
T: +852 3656 9688
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18. Asia Pacific Hospitality, Tourism and Leisure Practice
Paul Hotchan
Head of Hospitality, Tourism, Leisure and Retail
With over 12 years experience in the hospitality industry in Europe, the Middle
East, China & Hong Kong, Paul joined ManpowerGroup in 2007 to spearhead the
Hospitality, Tourism, Leisure, & Luxury Retail practices for Asia-Pacific, encompassing
Australasia, South-East Asia, Japan, India and Greater China.
With an extensive background in Operations, Food & Beverage, and Human
Resources, Paul is able to leverage his experience and network to provide a diverse
portfolio of clients with integrated solutions to the HR challenges they face. In addition to
specialist recruitment, Paul has been involved in numerous pre-opening projects, and is
able to work together with brand owners and operators to develop talent attraction and
recruitment strategies which help our clients win in the changing world of work.
Paul is a certified ISO Auditor and has a post graduate degree from Macquarie Graduate
School of Management in Sydney, Australia. He is regularly invited to speak at corporate
events, chamber functions and in university settings and has been quoted extensively in
the press.
Contact Details:
E: paul.hotchan@experis.com.hk
T: +852 3656 9683
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