Faster and Compliance driven Onboarding UniServe™ Onboard for Banking

1. © Intense Technologies Limited© Intense Technologies Limited www.in10stech.com
UniServe™ Onboard for Banking
Faster and Compliance driven Onboarding

2. © Intense Technologies Limited
Business Challenges
 Customer dissatisfaction due to prolonged onboarding,
resulting in
Customers abandoning the application process
Loss of customers
 High Cost of Customer Acquisition due to paper driven
processes, resulting in
High operational costs
 Increasing customer base and time consuming physical form
tracking resulting to
Increased TAT
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Business Challenges
 Stringent regulations to be followed for account opening,
else
Regulatory fines and penalties
 Delayed onboarding, results in
Revenue delay
Damage to the corporate brand
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All these call for a faster, easier and effective system for
onboarding the new age digital customers

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Why digitalize KYC process
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To cut down the huge
operational costs
To have a single platform
for collection of all
customer related
information (Picture, Proof
of address, Proof of
identity, etc.)
To relatively bring down
customer acquisition costs
To have an impressive
turnaround time(TAT) for
better customer satisfaction

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UniServe™ - Omni-channel customer onboarding
Omni-channel (Mobile / web / online / POS)
customer onboarding
Serves as a single platform for collection of all the
customer information (Picture, POI, POA, etc.)
Integrates with national ID database to collect authentic
customer information thereby bring down your customer
acquisition costs
Improve your turnaround time(TAT) with the automation of the
KYC process thereby cutting down your operational costs
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UniServe™
Onboard

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KYC – UniServeTM Onboard
Capture Customer picture
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Capture Proof of IdentityCapture Proof of AddressData collection from National ID databaseFrom the captured information e-customer application form is
generated
Capture of all this
data which is
required as part of
KYC, on the
TABLET device,
saves not just
paper but also
precious time of
the customer
With integration of
national ID database,
accurate and
authentic applicant
information like
name, address, age,
etc. is gathered
e-CAF( electronic customer application form) stores all the information
of that customer in one file for further process and retrieval, as
necessary
Picture Proof of identity
Proof of address Customer info
UniServe™
Onboard

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Additional features
 Customer e-signature collection
 Biometric data collection
 Type of account selection & deposit
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Endorsement for authentication of the information
collected
Identity verification to avoid money laundering
Initial deposit is done according to the type of
account selected

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KYC – UniServeTM Onboard
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The customer information collected is uploaded into the database
for further verification and validation process
The transfer of e-CAF’s from the tablet device to the database for further
process can be done through GPRS, Wi-Fi or e-mail, individually after capture
or all at a time

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Verification & Validation
 Validation of all the fields and information provided by the
customer is done
 Black list / White list verification of the customers is undertaken
 Process flow of account activation is triggered after verification
& validation of applicant’s e-CAF
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 Verification & validation is done to comply
with regulatory norms
 Credit rating is also considered in
opening a bank account

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Alerts & Reports
 Timely, automated alerts to the customer
 Success and failure of the applications, average
customer onboarding time report, etc. are generated
 Copy of e-CAF sent to applicant
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Transparency towards the account opening process is
maintained with these alert messages
These detailed reports will help the bank in analyzing
the status of the various applications
A copy of e-customer application form is sent to the
applicant for reference

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Benefits
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Highly portable & user-friendly tablet app for faster & improved
customer service
Better & enhanced customer experience with timely alerts and
notifications
Provides electronic document storage facility with access rights and
version control for legal and regulatory departments, thereby ensuring
adherence to statutory compliance
Use of paper less processing to aid you Go Green
Account processing & physical form tracking to enhance business
process transparency
50% faster customer onboarding - Faster TAT
100% compliance to regulations
40% reduction in customer acquisition costs; eliminates data
entry costs
Delivers Competitive edge that helps improve market share
Greater operational efficiency through automated workflow

12. © Intense Technologies Limited
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Intense Technologies Limited
About Intense Technologies
Intense Technologies Limited is a global enterprise software products company, headquartered in India with a strong and emerging presence in USA, LATAM, EMEA and APAC.
Our enterprise software products are used globally by Fortune 500s for digital transformation of their mission critical, customer-facing processes that result in increased revenues
and improved customer experience.
We have a strong track record of deploying our highly scalable product suite to Banking & Financial services, Insurance, Government, Utilities, Manufacturing and
Telecommunication enterprises. We serve customers in 30+ countries across 4 continents, with a 70% market share in Telecom in India
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