Use cases of how UniServe™ NXT platform can be used to serve various objectives of enhancing B2B customer experience. Data virtualization can be used to streamline data across multiple lines of business subscribed by B2B customers, different stakeholders can view and analyze customer information and there will be lesser instances of customer disputes and faster payments can be realized.
To create a highly automated streamlined e-bill presentment and analytics platform
To decrease cost of operations, minimizing billing inaccuracies
To provide superior B2B customer experience to develop competitive edge
Number of IT applications has grown over the years to respond to evolving enterprise customer requirements
Current architecture is under stress and inflexible to growing business needs
Digital transformation by building an agile platform for B2B customer experience
1.Single view across lines of business- Unified self-service portal for subscriptions across service portfolio
2. Proactivity-Empower internal stakeholders with right information and alerts
3. Greater transparency-Reports and analytics on usage patterns
4. Targeted communication and preferred treatment-Deliver insights with relevancy
5. Consistent Omni-channel experience-Unified communication platform across channels
6. Easy change management-Powerful self-service abilities
7. Greater control- Seamless service for the supply chain and value chain
1. Internal stakeholders will have right information at right place in right format
2. Look at the same data, streamline across different internal viewpoints
3. Alerts & notifications to all relevant customer facing teams
4.Relevanc to customers’ needs
Deliver insights that equip internal stakeholders with right information
5.KPIs to reflect customer centricity
Net promoter score linked rewards and recognition across teams
Agile customer experience platform
Billing consolidation
Platform for presentment & analytics
Single source of truth across stakeholders
We have delivered immense value to the service provider by digital transformation of their B2B billing consolidation and eBPA processes without having to rip and replace their existing IT infrastructure.
The platform helped consolidate multiple billing systems which were operating in silos
Decommissioned 9 legacy applications to radically simplify their processes
Built 45 adapters to standardize various file types for bill consolidation
Created and consolidated billing data models for reports and analytics for internal and external stakeholders
Created single source of truth across all customers’ touch points with role based access controls
Single platform for automated conglomeration, bill formatting, electronic bill presentment and purchase order automation.
Our platform supports Multi-currency, multi-location and manager services