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Digitization is Transforming the Airline Industry

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Today, the airlines are on the edge of another crossroads. Technology-driven innovation is all set to optimize each & every aspect of aviation. The Airline industry is leveraging the power of automation, Artificial Intelligence, big data analytics, IoT, and cybersecurity to streamline business processes and to radically transform the customer experience & engagement at airports.

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Digitization is Transforming the Airline Industry

  1. 1. Digital Transformation Taking Off Intense Technologies Limited www.in10stech.com
  2. 2. 2 © Confidentiality Copyright © Intense Technologies Limited. All rights reserved. This document contains proprietary information of Intense Technologies Ltd and shall not be used, reproduced or disclosed to others except as specifically permitted in writing by INTENSE. The recipient of this information, by its retention and use, agrees to protect the same from loss, theft or unauthorized use. In the event that no contract based on this document is awarded to INTENSE, this document, upon request, shall be returned. All previous versions of this document shall stand automatically void. Disclaimer The information provided in this document is based on the discussions and very high-level requirements and not based on any Stated/signed-off requirements document. The solution and commercials proposed are subject to revision based on the final requirements. Hence presentation of the materials should not be construed as creating any obligation for INTENSE to deliver any product, feature or functionality.
  3. 3. 3 © Digitization is Transforming the Airline Industry We all know that the COVID-19 pandemic has posed unprecedented challenges for the whole aviation industry. However, when we look at the history of the airline industry, it’s not actually that devastating. In the series of challenges, Coronavirus is merely the latest, which mankind has faced in the epic journey of Airlines. The pandemic may have slowed down the roadmap of the aviation industry, however, slowly & steadily things are coming back on track. Today, the airlines are on the edge of another crossroads. Technology-driven innovation is all set to optimize each & every aspect of aviation. The Airline industry is leveraging the power of automation, Artificial Intelligence, big data analytics, IoT, and cybersecurity to streamline business processes and to radically transform the customer experience & engagement at airports. How Airline Industry is Transforming with Digitization! Digital transformation helps airlines and the aviation industry to deliver agile operational capabilities, enhanced systemic integration as well as transparency in the processes. Irrespective of that, Airlines need to concentrate on their digital transformation initiatives and emphasize more on individual-centered offerings & try to adopt a more cooperative position in the travel ecosystem. In this way, the airlines can differentiate themselves from others. 1. Blockchain Technology When it comes to keeping a log of maintenance records, airlines have to deal with an enormous amount of data. Blockchain can help the industry and make sure that these records can be recorded virtually. Every information right from procurement of the parts of the aircraft, to maintenance history, person who has handled the maintenance, & modifications that were done can be recorded in real-time. Also, when the records need to be accessed, the information is virtually accessible to relevant people. All these details can further improve the practice of maintenance, security as well as safety to new levels. 2. Augmented Reality and Virtual Reality The airport experience can be further improved with the help of AR/VR based apps. For example, the London City Airport has installed AR technology to help air traffic controllers with the primary duty of keeping the airplanes safe. With Artificial Intelligence, Aircrafts are getting more reliable, efficient as well as technologically advanced. Many airlines have started using AI, so as to get real time values for efficient fuel management.
  4. 4. 4 © 3. Internet of Things Some Airlines have implemented IoT as it provides real-time data on elements like performance, maintenance, etc. It also improves the efficiency of the aircraft. 4. Robotics Robotics plays a very important role in automating certain tasks. The airline industry is also leveraging the power of robotics technology, so as to assist a wide range of tasks such as baggage handling, car parking, etc. at certain airports. Irrespective of that, a robot named Pepper, which is launched by EVA Air, scans boarding passes so as to provide departure details, gives passengers weather updates for their destination, and informs them about duty-free special offers & airline promotions. 5. Biometrics Airlines should start using biometrics in order to provide a quick, seamless and secure travel experience. Some airlines have already introduced the biometric enabled solutions, viz. biometric enabled bag drop, biometric boarding passes etc. Facial recognition is another application of the biometric technology, which is being used at the airports. In the entire process, passengers scan their passports, boarding passes and have a photo of their face taken by a special registration kiosk. Thus, passengers don’t require any further documentation. Their face is enough to grant them access through to the gate barrier and they can proceed to the plane. Wrapping Up Airlines today are not just part of travel infrastructure but an experience hub that connects passengers. And, we know ‘passenger experience’ is nothing but Customer Experience. With technology-driven innovation, airline travel experience in the coming years, will become more personalized, valuable and memorable for the flyers. Airlines have a massive amounts of real-time passenger information, and this is where our Digital Customer Engagement solutions help you deliver personalized and contextualized offerings that can improve customer loyalty, brand image & maximize revenue. Our solutions include – interactive communications, real time alerts & notifications, video communications, offers, campaigns, loyalty management programs all of which interests and engages customers significantly!
  5. 5. 5 © Intense Technologies is a leading enterprise solutions provider that has accelerated transformations for Fortune 500s across the globe. Leading analysts like Gartner & Aspire Leaderboard have recognized our capabilities and featured us predominantly in their reports. Our comprehensive suite of digital solutions is backed by capabilities like AI, BPM, ML, Automation and more. Want to know more about how we can help you in business transformation journey? Please drop us an email at digital@in10stech.com and we’ll be glad to set up a connect with you!

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