2. TSP
Revenue leakage
Bill-run delays
Subscriber
Dissatisfied Customers
Customer Churn
Impacted
StakeholdersManual auditing of Bills
Small sample size for audit due
to 48-hr time constraint
Configuration issues in bill plan
Process related issues in timely
connection/disconnection of VAS/discounts%-
$
Possible Revenue Leakage Sources
that arrests revenue leakage and
increases customer satisfaction
through accurate bills thereby
increasing telecom operator’s brand
value.
uniserve™ Assure | 2
An Automated
Pre-Bill Audit System
Stringent Regulatory
Penalities
Bad Press
NEWS
3. Audit sample
selection
Plan configuration
assurance:
Plan
configurator:
Bill run assurance:
Key functionalities
At one of our implementations, uniserve
Assure identified revenue leakage to the
tune of 0.04% month-on-month in a span of
5 months, among a sample of 500,000
subscribers, caused by incorrect applying of
discounts
In a separate instance, uniserve Assure
detected 2000 ++ cases of excess discount
within a span of 5 months
Campaigning
The Telecom
Operator ran a
campaign to
identify errors in
their bills to
increase their
brand image
Sample selection based
on:
almost all the
components of a bill
plan
Various customer and
contract status
Random selection
supports both percentage
based and no. of
contracts for a bill-cycle
Report on total no. of
contracts selected along
with contract IDs
Facilitates smoother pre-bill audits:
Provision to validate production
plans/components as soon as launched, to
ensure error-free
Native Plan Configurator
engine supports creation
of all the rate plan
components
Supports individual and
bulk rate plan creation
Acts as independent Rate
Plan source for bill audit
Automates the validation of all the bill entities
Validations of all discount types across subscribers and across multiple accounts
Recurring and non-recurring changes validations covering 130+ Scenarios
Supports multi-validation:
Bill Vs Uniserve Assure (audit)
Bill & Uniserve Assure (audit) Vs Bill Plan
Generation of audit reports either in CSV format or index to Database
Separate audit logs for entities with errors for quick issue resolution
Helps Marketing/Business/IT team know the impact of a bill Plan before it is
launched
uniserve™ Assure | 3
4. Benefits
Secunderabad
A1,Vikrampuri
Secunderabad - 500 009.AP,INDIA
Tel:+91-40-44558585/27849019/27844551
Fax:+91-40-27819040
e-mail:info@intense.in
Mumbai
101,Vaishnav Apt,Dr.Charat Singh Colony
Nr.Solitare Corporate Park,Chakala,Andheri (E)
Mumbai - 400 093.
Tel:+91-22-32419713/32064648/28253400
e-mail:sales.mumbai@intense.in
Bangalore
103,Krishna Chambers,
20/21,Konena Agrahara,5th Cross,
Airport Road,Bangalore - 560017
Tel:+91-80-324 91083/30588333/9741922511
e-mail: sales.bangalore@intense.in
Noida
A-1/E,Sector - 16
Noida - 201301
Uttar Pradesh
Tel:+91-120- 4743900 to 10
e-mail:sales.delhi@intense.in
INDIA
Intense Technologies Limited
10481 NW 36 Street,
Miami FL 33178 USA
Tel:+1 954 545 2037,GSM:+1 305 509 1250
e-mail:jaime.diamand@in10stech.com
UNITED STATES OF AMERICA
9,Temasek Boulevard # 19-05
Suntec Tower 2
Singapore 038989
Tel:+65-8288-1859
SINGAPORE
P.O.Box 88174,
Dubai
Tel:+971-4-2653202 / 56-6499568
e-mail:info@intense.in
UNITED ARAB EMIRATES
www.in10stech.com
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Automates the
pre-bill-audit by
considering 100%
subscribers – No
limitation on the pre-bill
audit sample
Helps Finance team contain
under-billing & over-billing
issues which lead to
Improved customer
satisfaction & loyalty
No overstating of revenue
Avoid penalties by
consumer forums
and/or industry body Cost effective solution as
It minimizes skilled
manpower costs
Eliminates bill disputes
and improves
collections
Greater Control & Improved
operational efficiency
Reduced and consistent
turn-around-time (TAT)
Achieve max. accuracy
as there’s no human
intervention for audit