Grooming and business etiquette

Grooming and Business Etiquette

A PRESENTATION
By
A B PRASAD
1 ©Copyright by AB. PRASAAD

Who is a Doctor?

2


Who will You Hire as Security?

3


Who will Get Hired by a Bank ?

4


Contents

1. Introduction to Etiquette

2. Good Social Etiquette

3. Good Business Etiquette

4. Professional Attitude

5. Points to ponder



Etiquette is variously defined as
•Politeness
•Consideration
•Thoughtfulness
•Good manners & behaviour

It is treating others as you would like to be treated
with consideration, thoughtfulness & courtesy.
It is being polite and caring

Etiquette is an unwritten rule synonymous with manners.


“Keep off the grass”
Word etiquette is believed to have its origin from the French
word “Une Euitte” which meant a ticket or a placard given to
the visitors in the court of King Louis the XIV.



It contained the exhaustive list of rules of behaviour for every
action and situation encountered in court. These detailed the
clothes one would wear for a function or event, the manner
one should greet another,
The way one should dance etc .



The Purpose - People Should Be Properly
Turned Out And Properly Behaved



ETIQUETTE IS SO IMPORTANT

THAT THE FIRST KNOWN BOOK ON

ETIQUETTE WAS WRITTEN BY

PTAH-HOTEP (TA-OTE) IN 24OO B.C.

Manners maketh man:
it was true then ;it is true even now



• Organizations and companies are known
by the manner its executives conduct
themselves.

• Professionalism and poise affects both-
o Business and
o Personal relationships

• A positive image of the company is
portrayed if its executives are-:
o Polite
o Thoughtful
o Courteous



INFOSYS’ CHIEF MENTOR MR. NARAYANA MURTHY SAYS THAT HIS
CHALLENGE IS TO ENSURE THAT HIS ASSETS (PEOPLE) RETURN TO
WORK THE NEXT DAY WITH A SMILE ON THEIR FACE AND RARING TO
GO. COURTESY AND CONSIDERATION GO A LONG WAY IN ENSURING
THAT HAPPENS.



Etiquette is like clothes on a person

•Etiquette is the business of being
Polite, professional and not Offending
others with your lack of manners,
your body language or your lack of
personal hygiene.

•Being sensitive to other’s reaction
and needs and preempting them,
listening and speaking at appropriate
times.



There Are Two Kinds Of Etiquette

A. Social Etiquette
Based on chivalry-on the concept that the lady, the aged and the
weak have to be protected.

B. Business Etiquette
Has military origins. It is based on power and hierarchy.


HOW DOES ETIQUETTE HELP?

 Leaves favourable impression
 Helps win and maintain good
friends and associates
 Creates opportunities for
advancement
 Helps win business
 Makes one feel good

Etiquette is a style that never goes out of fashion or gets outdated.






5. Points to ponder

Etiquette is a style that never goes out of fashion or gets outdated.



HYGIENE

 Cleanliness
 Personal hygiene
 Personal space hygiene
 Tidiness
 Personal tidiness
 Personal space tidiness

Personal cleanliness and tidiness are the starting points for good
etiquette.

 No hard and fast rules – dressing
ATTIRE varies with occupation, location and
preference
 Dress for comfort and conformity
 Choice of accessories
 Avoid revealing dresses and
garishness (colours and styles)
 Be well groomed – hairs, nails,
shoes, socks, body odor
 Natural make up
 Minimize jewelry, ear rings, body
piercing
 Be well organized – bags, wallets,
cell phones
55% of communication is based on what people see, 38% is based on
tone of voice.


POSTURE
 Stand upright (exudes confidence)
 Stand relaxed (feet slightly apart)
 Avoid hands folded on chest (indicates
arrogance or submissiveness)
 Sit straight and gracefully
 Walk with easy gait with arms slightly
swinging to the side. Match pace with
others
 Limit body movement to minimum
while conversing
 Maintain eye contact and do not stare
 Smile (Men smile when pleased,
women smile to please?)
Posture reflects level of confidence and interest.

2

BODY LANGUAGE



BODY LANGUAGE  Eye contact
 Interest but not aggressive
 Facial expression
 Smile, mouth movements
 Head position
 Straight vs. tilt to one side
 Arms position
 Crossed, at back, by the sides
 Body angle
 Leaning front vs. away
 Posture (erect vs. slouch)
 Hands
 Legs
 Distance (too close vs. near)

Words account for only 7% of the messages you convey.


GESTURES contd..


2. Good Social Etiquette - Behaviour

 Opening doors
 Preference for guests, clients, seniors, women
 Close doors lightly
 Give compliments with generosity and magnanimity
 Taking compliments
 Smile and thank
 Do not brag
 Party
 Perfectly fine to refuse alcoholic drinks
 Do not be defensive, refuse politely, suggest options (soft
drink)

Behaviour should be sincerely courteous and not artificial and laboured.


2. Good Social Etiquette - Interactions

 Introduce yourself
 Greet people by name
 Do not interrupt conversations
 Respect privacy
 Converse quietly
 Humour is good, humiliation is
not

Interact to engage, relate and learn, and not to show your status, power
or prowess.

2. Good Social Etiquette - Conversing
 Icebreaking
o Weather talk
o Popular sports
o Party setting
 Avoid
o Value judgments
o Being opinionated
o Jargon
o Comments on religion, politics, physical aspects
o Intellectual arrogance
 Use frequently ‘Please’, ‘Thank You’, ‘Sorry’
 Choose words carefully. Listen
 Be concise

Conversations should be founded on dignity and respect. KISS in
conversations – Keep It Short and Simple.

2. Good Social Etiquette - Telephone Conversations

 Pick up within three rings
 Be sure that the caller is right
 Identify yourself
 Introduce yourself
 Speak clearly
 Take messages
 Do not dominate phone use
 Avoid use of word ‘transfer’ when connecting
to others
 Voice mails
o Greet, identify yourself, your number, state
purpose, leave concise message, wish and
close
 End courteously
Telephone manners are a reflection of your personality.

2. Good Social Etiquette - Cell Phone Conversations
 No fancy ring tones – “ooh, baby baby”
 Know when to
o Turn it off
o Set on vibrate mode
o Set on silent mode
 Do not converse
o During meetings
o During movies
o While driving
 Seek permission at beginning of
important meetings
 Speak
o Lower than normal voice
o Without distracting
Cell phones and cell conversations are a give away of your nature and
attitude.

2. Good Social Etiquette - Lunches & Dinners

 Avoid extravagance
 Pick a quality restaurant
 Book a table in a quiet corner
 Do not be late
 Stand up when guests arrive
 Turn mobile phone to silent mode
 Do not blow your nose
 Order with care
 Consider guest preferences
 No pricey items if you are not paying
 Pick the bill if you are the host

Business lunches and dinners reinforce the process of engagement.


2. Good Social Etiquette – Table Manners

 Only food, cutlery and crockery on the table
 Only essential business papers on the table,
if required
 Handbags and brief cases on the floor by
your side
 No elbows on the table
 No speaking with food in mouth
 No slurping
 Soup drinking
 Use of cutlery – outside to inside, position
during and after
 No burping
 No adverse comments on food
Table manners reflect the nature of upbringing.


2. Good Social Etiquette – Gifting

 Choice of gift to be appropriate for the
occasion
 Do not give very expensive gifts and
embarrass receiver
 Respect company gift policy
 Consider social context
 Unsafe gifts – sharp objects
 Safe gifts – chocolates, flowers in a
vase/bouquet, hampers
 Exercise discretion in location and
manner of gifting

Business gifting is a recognition of a relationship. Social gifting is a
gesture of friendship and warmth.

2. Good Social Etiquette – Greeting

 Choose card with care
 Write and sign personally
 Preferably handwritten
address
 Be sensitive to religious
and cultural traditions
 Generic ‘Seasons
Greetings’ or ‘Happy
Holidays’ are safe bets

Greetings, through cards or otherwise, reflect thoughtfulness.






5. Points to ponder



Business Etiquette is the manner one should behave
In a business environment and how one should interact
With people-be they Colleagues, Business Aquiantances
or Customers. It is ensuring that behaviour is appropriate
for the situation the manner in which-:

• You Dress
• You Greet People
• You Introduce People
• You Address People
• You Behave With People
• You Talk
• You Look
• You Entertain and Be Entertained
• You Handle Other Business Imperatives.

33 33
©Copyright by AB. PRASAAD


CREATING A POSITIVE FIRST IMPRESSION
• First impression is an impression created in the
minds of people when they come in contact with:
– An individual for the first time
– An organization for the first time
• First impression plays a very vital role in
customer service
• Best way to ensure that you make a
great first impression is to:
– Work hard
– Recognize weaknesses
– Play to strengths
– Make use of basic etiquette
– Make use of common sense


CREATING A POSITIVE FIRST IMPRESSION
(CONTD.)
• Guidelines for making a positive first impression are:
– Dress well for the occasion
– Greet and introduce
– Introduce yourself effectively
– Offer a firm handshake
– Call by name
– Listen attentively
– Understand the other person’s point of view
– Use effective speaking style
– Use humour



PERCEPTION VS. REALITY
• Perceptions depends on:
– Reality
– How you react to a situation?

• Different people have different perceptions about
the same situation


Activity: A Long Perception



THE FIRST IMPRESSION

VISUAL – HOW YOU LOOK ----------- 55%
VOCAL – HOW YOU SOUND ---------- 38%
VERBAL – WHAT YOU SAY ----------- 07%

The first impression is made on non-verbal
Perceptions of behaviour and appearance.


Apart from those that know you
As a person-your family, friends and colleagues
- You are only an

IMAGE
You can control your image and the way you are
Perceived to be. You can therefore, if you want,
Be perceived as a charming person who is polite,
Intelligent, professional and well mannered.


GROOMING
• Good grooming is all about how you look and
present yourself. A clean,neat appearance inspires
confidence.

• M.F.Hussain wanders the world
barefoot and is an example of
a genius being given his due;
others need to conform until they
reach that eminence.


BUSINESS WARDROBE
First impression matters. You are judged very often even before
you speak. Conclusions on your ability, your competence and
your dependability is often based on your clothes.
If you would like to give impression that
You are-:
•Professional
•Competent
•Sensible
•Open
•Approachable
YOUR DRESS SHOULD BE
1.Immaculate
2.Well pressed
3.Spotless


GENERAL DRESS SENSE
• The dress you wear should be in sync with the
place
• In case of doubt dress conservatively
• You should be comfortable in what you wear
• Clothes should be appropriate not only to city
but also to its climate
• Clothes, tie, shoes and colour should be
of current fashion
• White shirts are more formal than coloured
shirts
• Pale coloured shirts are more formal
than bold or bright colours
• Solid colours are more formal than patterned
42 42


ATTIRE POLICY FOR MEN
• Trousers should be formal
• Preferably in shades of black, gray,
navy blue, beige or brown
• Should be worn just below naval
• Should be well-cut and should fit well
at both the waist and the hips
• They should not be too tight or too
loose
• Use anti crease material


ATTIRE FOR MEN

consists of:
A two- or three- buttoned suit
Collared shirt
Tie
Belt, shoes and socks
Appropriate accessories



• Ensure that the shirt matches with the
trousers
• Select cotton or cotton blend shirts
• Use anti crease material
• It should be perfectly ironed
• Ensure that it fits comfortably around neck
always wear a long sleeved shirt
• Shirt sleeves should ideally extend a
couple of centimeters beyond jacket
sleeves
• It should not have any grimy cuffs and
collar



• One side pocket Preferred
• Preferred colors are white, off white, pale
blue etc.
• Do not fold the cuff
• Not much shine
• No fancy additions like stickers, embroidery
• Ensure that the tie matches with trousers
and shirt
• The knotted tie should end at the belt
buckle
• Choose a traditional silk tie.
• No loud colors or patterns
• The knot should be a perfect triangle

47 47


• Black or brown leather shoes
• Must be polished well
• Shoes with laces are preferred
• Belt with a sleek buckle
• Leather belt
• Leather strapped watch
• If it is metal strapped ensure it fits the
wrist well
• Socks should match with the trousers
• They should be long enough
• Do not wear white socks
• Wear clean socks to avoid odor

48 48


• Pen with metal body
• Silver, gold and black colors are preferred
• One good pen is adequate
• Dark colored leather Wallet
• Dark colored leather bag( not too big)
• Jacket color should complement trousers
• Jacket should fit well
• Should not pull or wrinkle at the collar, neck,
shoulder, lapels or sleeves
• The sleeves should extend two and half
centimeters past wrist bone

49 49


• Business suit while meeting clients
• The trouser should fall (length) just at the
heel of shoes
• Avoid putting too many things in the
pockets
• Arm holes of the jackets should be deep
enough to accommodate cuff links of shirt
• The heels of the shoes should be less
than four and half centimeters high
• Avoid ornaments



ATTIRE FOR WOMEN
• A formal skirt or trouser with a jacket
• A business suit
• Choose small prints or self colors
• Avoid plunging necklines, sleeveless and
tight fitting clothes
• Avoid bright colors
• Decent soothing pastels like white, light
pink, light yellow, sky blue are preferred
• The skirt should be at least knee length



• Wear full sleeved tops with collars or close
necks
• Avoid sleeve less tops or those with
sequins
• Color of the blouse should complement
color of the skirt/trouser and Jacket
• Check the fit of the jacket when it is
buttoned
• It should not be tight around back or chest
• The jacket sleeves should be two and half
centimeters past wrist bone when arms
are at sides



• Pump shoes work well for western attire
• Wear moderate heels and avoid heels over three inches high
• Use comfortable foot wear rather than trendy
• Avoid wearing sport shoes
• Foot wear in neutral colors such as black, beige, blue, gray,
and tan are preferred
• Avoid red, gold, silver and white



• Leather bag be same color as shoes
• Not too big
• Light and simple
• Ear rings or studs should be small
• Wear either a bracelet or bangle
• Rings not more than two
• May wear a thin chain with small
locket
• An elegant watch

55 55


HAIR AND MAKEUP
• If hair is beyond shoulder length it should be neatly tied
back
• If it is short it should be well groomed and look neat
• Make up should be light and minimal
• Choose subtle makeup colors that
flatter your skin tone.

56 56

NO-NOS


Negative Behaviour:
Showing boredom
Physically tired
Showing irritation
Preferring being alone
Avoiding others



BODY LANGUAGE

When you say, “ it is a pleasure to meet you ” the listener
must feel that you believe it to be a pleasure and that you
are not stating it for the sake of saying so. Your voice
should reflect pleasure and your body language must be
enthusiastic, warm and effusive.

59 59

‘Pleasure to meet you’



BUSINESS INTRODUCTIONS

•Self introduction -usually 30 -40

•Introducing people to one another



SOCIAL INTRODUCTIONS
• Introduce the younger to the older

• Introduce a man to the lady

While introducing state the name
Clearly and slowly. Always use full
Name of the person, use titles if any.
If you could not get a persons name
Correctly, ask politely , “i am sorry
But i did not get your name.”



Business Etiquette

 Customer-centric world
 Globalization necessitates
understanding cultural nuances
 Business deals finalized over
informal settings

Business etiquette has military origins (hierarchy and power) while
social etiquette is based on chivalry.


CUSTOMER ETIQUETTE

CUSTOMERS ARE
THE REASON
FOR THE EXISTENCE
OF
BUSINESS


• Let your customers feel good
• Pleasant ambience
• Groomed staff
• Welcome and smile
• Don’t make him wait
• Listen attentively
• Ask appropriate questions
• Offer workable logical solution



• Offer services with more than
perceived value
• Use appropriate language
• Always thank your customers for the
business they have given
• When a client calls on you ensure
that you are free at the appointed
hour
• Get up from your desk and greet
your clients


COLLEAGUES

• Honour your lady colleagues
• Never back-stab a colleague
• Praise in public/criticise in private
• Know the work style of seniors
• Be fair to your subordinates


TELEPHONE ETIQUETTE



INCOMING CALLS
• Answer a phone call by the second / third ring
• Always identify yourself
• If you have received a call at your office
It is customary to say, “good morning/good afternoon,
state bank, i am so and so. How may i help you?”
• While listening do not listen with utter silence, use actives
• placing a person on hold- when you
Return thank him for holding



INCOMING CALLS
• Have pen and paper with you to take down
messages or make note
• Minimize background noise
• Use caller’s name as often possible,
It helps in personalizing the call
• While ending the call, thank the caller for calling
• While receiving the call if it is from someone who
is higher in rank
it is customary to wait for the caller
to end the call
• Always speak with a smile; yes, it gets there
• Never be rude to the caller, no matter how nasty
he/she is

70 70


OUTGOING CALLS
• Introduce yourself and your organization
• If necessary write the points you wish to speak about
• Call during business hours, be clear and precise
• If the person you wish to speak is not available leave
your message and your phone number
• If you are making a call on a person’s direct line it is
Desirable to call yourself rather asking your assistant
To make the call ( it is rude to display that your time
Is more important than the person whom you have
called)
• Unless it is very important, you should not call a person
Before 9 a.m. And after 10 p.m.


3

MEETINGS



MEETINGS
 You should be fully aware with the agenda
 you should be throughly prepared with your topic
 You should be on time
 Be precise and to the point
 If you are using jargons and abbreviations, explain them
 Sit on the assigned seat
 Think of your body language
 Do not interrupt
 Always have a pen and a writing pad / diary
 If you are not expecting a very urgent call please
Keep your mobile switched off or in silent mode

73 73


ENTERTAINING-PLAYING HOST
You should arrive before your guest to greet them

You should not invite someone you don’t want to invite

You should plan the event well

Ensure that there is enough food and drink


ENTERTAINING - PLAYINGUEST

 Respond to an invitation
 By accepting / rejecting
 While turning down an invitation first thank for invitation and then
politely state the reason why it would be difficult for you to attend
 Arrive on time ; it is advisable to inform over phone if you starting on
time or you are likely to be delayed
 Mingle with other guests, circulate and introduce
 Thank the host for their invitation while leaving
 If you can not stay all along the party, on your arrival, inform the host of
your other engagements and leave at your schedule time after thanking
them
 Normally one should start dispersing 15-20 minutes after finishing
desert


ENTERTAINING AT RESTAURANTS
The most important guest is usually seated at the
Host’s right and the second-most to his left

•Ask the preference of your guests and allow
them to select from the menu
•The first course is usually appetizers
•If the number of guests is more it is advisable to ask the maitre d’ to go
from one guest to another asking their pleasure
•Till main course is served, business talk should not begin. Before you
begin business talk, talk on sports, city, weather or general matters
• be decent to the waiters and manager



DO NOT’S AT A BUSINESS MEAL
• Do not gossip about your organisation or colleagues
• Do not crack off coloured jokes
• Do not interrupt while somebody is speaking
• Do not finish another’s sentence
• Do not be too personal
• Do not flirt with opposite sex
• Do not place business papers on table
• Do not chew with your mouth open
• You should not belch
• Do not put your elbows on the table
• Do not yawn or close your eyes
• Do not sneeze or cough without covering your mouth
• Do not speak with food in your mouth
77 77

WHAT YOU SHOULD DO
AS A HOST
• Invite your guest at least three days in advance
• Confirm the invitation on the day of meeting
• Fix the place of meeting and time
• Reach before your guest arrives
• Stand when your guest arrives
• Discuss business during main course
• Ensure that the atmosphere is comfortable
• Get to know your guest
• Ask questions
• Encourage conversation
• At the end of meeting repeat the conclusions
• At the end of meal
place the napkin on the table and get up
78 78


THE 10 MOST CONMMON DINING MISTAKES

1. Handling Cutlery
2. Napkins
3. Chewing
4. Appearance
5. Breaking Bread
6. Speed Of Eating
7. Toothpicking
8. Lipstick
9. Smoking
10. Purses And Briefcases
79 79

LIST OF NO-NOS

• Do not put salt before tasting the food
• Do not cut more food than you need
• If a person on a table takes a pill do not be inquisitive
• Do not drop pieces of biscuits in your coffee or tea
• After you have finished your meal do not
push your plate away or your chair back
• Never tilt your chair
• Pass food to the right


LIST OF NO-NOS

• Do not enquire where they are going when people
leave the table
• When you cough or belch, cover your mouth and say
“ excuse-me”
• Do not blow on liquid that is too hot
• Once you have picked up a piece of cutlery, it should
not touch the table again
• Do not use toothpicks at the table



WASH BASIN MANNERS

1. While using a soap cake, wash it under running
water before returning it to the soap tray
2. If the tap has been touched with soapy hands, it is
desirable to clean it before you leave
3. Do not blow your nose in the basin
4. If chewed food grains are splattered in the basin while
rinsing your mouth, it is customary to run sufficient
water so that a clean basin is available to the next user

82 82


INTRODUCTIONS
 Business setting vs. social setting
o Juniors to seniors, Women to men
o Eye contact
o Chivalry
 Handshake
o Web to web, medium grip, brief,
eye contact
o Sandwich handshake
o Cultural sensitivities
 Business card
 Introducing yourself
o Name, responsibility, brevity

Introductions should be natural, easy and concise.
83 83

BUSINESS CARD
 Ensure your card has
o Name
o Title
o Responsibility
o Contact details
 Use standard size card
 Present face up
 Study card received
 Do not use
o Flashy cards
o CV cards

Purpose of business card is to introduce and an invitation to
establish and retain communication.


INTERVIEWS
 Apologize to candidate for delays
 Introduce interview team members
 Let candidate be comfortable with some
simple questions
 Get candidate speak about himself/herself
 Be dressed properly
 Allow sufficient time for the interview
 Test competency and attitude
 Know your organization
 Do not get provoked
 Mentally picture the candidate in the job

How an interview is conducted is a comment on the organization.

LETTERS  Appropriate stationery
 Formal vs. semi-formal vs. personal
 Typed vs. handwritten
 Spell recipient’s name correctly
 Mark confidentiality, if it is so
 Consistent and clear style
 Avoid long and compound sentences
 Be courteous
 Check grammar and spelling
 Sign personally
 Special occasion letters (birth,
weddings, death)
Letters mirror the organization and the person.

EMAILS
 Answer promptly
 Address recipient
 Use proper spelling, grammar and
punctuation
 Use proper structure and layout
 Be concise and to the point
 Do not answer unnecessary files
 Do not overuse ‘High Priority’ and ‘Reply to All’
 Use cc: field sparingly
 Do not write in CAPITALS
 Do not use email to discuss confidential
information
 Read email carefully before you send
Emails have to be clear, concise and productive.


PRESENTATIONS  Have a theme
 Structure
 Use aesthetic template
 Do not clutter slides
 Do not put prose in slides
 Use consistent type face and size
 Use readable colours
 Use pictures/graphics for relief
 Face audience
 Have eye contact
 Do not read from slide
 Summarise or give take home
messages
A well structured insightful presentation delivered well makes a
lasting impression.


ON THE JOB
 Be punctual
 Keep your voice down
 Listen, do not dispute
 Stay away from gossip
 Do not use office phone as a PCO
 Respect personal space
 Do not peep into others computers or
papers
 Leave a word about your whereabouts
 Place only essential things on the table
 OK to tell your boss that you will not do
his private jobs

See yourself in setting healthy examples for others.


DEALING WITH SUBORDINATES
 Have clearly defined expectations
 Be demanding on work
 Be humanitarian
 Show empathy and not sympathy
 Provide latitude to perform
 Tolerate imperfection
 Address rough edges and
weaknesses
 Provide exposure and ‘limelight’
 Acknowledge good work
 Convey disapproval for poor work

Trust is at the very core of a good relationship with subordinates.

DEALING WITH WOMEN EMPLOYEES
 Respect
o Gender
o Competency & Capability
 Do not comment on
o Physical attributes
o Dress
 Greet
o Shaking hands?
o Saying ‘Namaste’
 Do not
o Ask personal questions
o Use inappropriate language
o Crack sexist jokes
Treat women employees with respect for gender, competency
and capability.





5. Points to ponder



PROFESSIONAL ATTITUDE-PARAMETERS
• Diligence
• Attentiveness
• Motivation
• Perseverance
• Time management
• Good planning
• Ethical
• Confident


on to Etiquette

al Etiquette

ness Etiquette

Professional Attitude

Points to ponder


5. Points to Ponder

LEARNING GOOD ETIQUETTE
 Etiquette is the fine art of
presenting yourself based on the
environment
 First impression is the best
impression
 Focus on appearance, behavior
and communication
 Career advancement dependence
on good etiquette
 Observe others to learn good
etiquette

Learn from people with good etiquette.

SUMMARY  Niceties
o Should never be person
specific
o Should extend to all settings
and interactions
 Etiquette reflects
o Upbringing
o Exposure
o Practice
o Interest in human beings
o Genuineness
 Etiquette blooms with
o Modesty

Etiquette is to be aware of others, their needs and wants and to
treat them the way we would like to be treated.

Thank You

A B PRASAD


Grooming and business etiquette

Empfohlen

Empfohlen

Weitere ähnliche Inhalte

Was ist angesagt?

Was ist angesagt? (20)

Andere mochten auch

Andere mochten auch (20)

Ähnlich wie Grooming and business etiquette

Ähnlich wie Grooming and business etiquette (20)

Kürzlich hochgeladen

Kürzlich hochgeladen (20)

Grooming and business etiquette

Hinweis der Redaktion