The architecture of talent (UX Australia 2017)
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Service design places users squarely at the center of its practice, and fulfilling customer needs is the focus of organizations large and small. What happens though, to the people inside the organization, especially at times when efforts are mostly focused on efficiency, simplification and cost reduction? How do organizations transform effectively, and organize their people and the work, to support change that isn’t merely cosmetic and that results in tangible outcomes, both internal and external? Vision, willingness to depart from management models that are still firmly rooted in the industrial revolution era, and understanding that culture cannot be superimposed, but is the direct result of the conditions of the system in which it develops, are among the elements that offer a solution.
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The architecture of talent (UX Australia 2017)
- 1. the architecture of talent H O W O R G A N I Z A T I O N S T R A N S F O R M alberta soranzo albertasoranzo@gmail.com | @albertatrebla
- 2. 14 december 2004 @ALBERTATREBLA #UXaustralia
- 13. “process brings seductively strong near-term outcomes.” — Reed Hastings, Netflix @ALBERTATREBLA #UXaustralia
- 19. SYSTEM 1 SYSTEM 2 (Cognitive ease) (Cognitive strain) Fast Slow Unconscious Conscious Automatic Effortful Everyday decisions Complex decisions Error-prone Reliable wired for easy answers @ALBERTATREBLA #UXaustralia
- 21. THEORY X THEORY Y People are a cost to be monitored and controlled People can be self-motivated and self- controlled Work should be highly segmented by expertise The more people understand about the systems they work in, the better they can do Technology should be used to control human behavior and minimize human error Conditions can be created that will cause people to seek responsibility People can enjoy work theory x and theory y @ALBERTATREBLA #UXaustralia
- 22. Selected reality Interpreted reality Assumptions Conclusions Beliefs Reality and facts Actions ladder of inference @ALBERTATREBLA #UXaustralia
- 23. “people don't hate work. it's as natural as rest or play.” — Robert Townsend @ALBERTATREBLA #UXaustralia
- 24. Physiological Safety Love/Belonging Esteem Self- actualization hierarchy of needs @ALBERTATREBLA #UXaustralia
- 26. complex adaptive systems @ALBERTATREBLA #UXaustralia
- 27. “a system is more than the sum of its parts; it is an indivisible whole. it loses its essential properties when it is taken apart.” — Russel Ackoff @ALBERTATREBLA #UXaustralia
- 28. Dr. Russell Ackoff @ALBERTATREBLA #UXaustralia
- 29. what is talent? @ALBERTATREBLA #UXaustralia
- 30. rhetorical answers People are our most important asset. It all begins with talent. We need to win the war for talent Leadership matters more than leaders. @ALBERTATREBLA #UXaustralia
- 32. C-Suite Executives Succession, Customized Experiences, and Modeling Leadership Cadre Leadership Academy High Potentials 10-15 % of People 10-15 % of Time Personal Development Plan Allemployees pyramid of talent @ALBERTATREBLA #UXaustralia
- 36. relationship of intent individual goal organizational goal group goal magic happens here @ALBERTATREBLA #UXaustralia
- 37. deliberately developmental organization DDO edge home groove Developmental aspirations Mistake-making Problem-finding My growing edge Your growing edge Our growing edge Organizational purpose Developmental communities Openness about the self Appreciating the whole self Psychological safety Leadership vulnerability View of conflict View of authority Developmental practices Learning support Role-to-person matching Feedback Regularity of practice Symbolic tools Process improvement@ALBERTATREBLA #UXaustralia
- 38. — Dave Ulrich the leadership DNA @ALBERTATREBLA #UXaustralia INDIVIDUAL ORGANIZATION LONG-TERM STRATEGIC NEAR-TERM OPERATIONAL FOCUS TIME PERSONAL PROFICIENCY Rule 5 Invest in yourself STRATEGIST Rule 1 Shape the future EXECUTOR Rule 2 Make things happen HUMAN CAPITAL DEVELOPER Rule 4 Build the next generation TALENT MANAGER Rule 3 Engage today’s talent
- 39. • what do I get? • what do I give? • identity • purpose • relationships • work environment • work itself • resilience/learning • civility • set standards • assess • invest • integrate right person,right place, right time,right skills employee value proposition meaningful work the talent equation competence commitment contributionx x — Dave Ulrich @ALBERTATREBLA #UXaustralia
- 43. Name: The Talent Canvas Created by Marco Calzolari UNIQUE VALUE CONTRIBUTION A slogan or a compelling statement about your unique contribution to the group. How we will be a better company because of you? JOB TITLE What should be written on your business card? FAVORITE THINGS Your favorite work activities. Jobs that make you feel “in the flow”. Feel free to add non-job related tasks: reading, sport, traveling, leisure time. What are you passionate about? DON’T LIKE TOO MUCH OVERALL STRENGHTS Personal qualities as your greatest advantages. Should includes: – Experiences – Skills (also soft skills) – Behaviours PURPOSES Organisational scenarios that refers to a future state about your role, our company, the world. What are your intents? MAIN ACTIVITIES Regular tasks to perform in order to achieve best scenarios about your role. Could includes functions, reports, deliverables, tools to use. BETTER NOT TO DOAREAS OF IMPROVEMENT About your weakness. Behavioural traits, but also lack of experience or training about something. NEEDS Stuff and support you need to achieve better results. Could includes: – Tools – Knowledge – Help MUTUAL COMMITMENTS Commitments that will be taken by both sides (up to 2 each) to address some of the above issues and purposes. OVERALL OUTCOMES Observable results about performance, skills, behaviours and interactions within the company. How will we know we're both on a really growing path? marco.calzolari@gmail.com A4 Ver 3.0 @ALBERTATREBLA #UXaustralia
- 44. Name: The Talent Canvas Created by Marco Calzolari UNIQUE VALUE CONTRIBUTION A slogan or a compelling statement about your unique contribution to the group. How we will be a better company because of you? JOB TITLE What should be written on your business card? FAVORITE THINGS Your favorite work activities. Jobs that make you feel “in the flow”. Feel free to add non-job related tasks: reading, sport, traveling, leisure time. What are you passionate about? DON’T LIKE TOO MUCH OVERALL STRENGHTS Personal qualities as your greatest advantages. Should includes: – Experiences – Skills (also soft skills) – Behaviours PURPOSES Organisational scenarios that refers to a future state about your role, our company, the world. What are your intents? MAIN ACTIVITIES Regular tasks to perform in order to achieve best scenarios about your role. Could includes functions, reports, deliverables, tools to use. BETTER NOT TO DOAREAS OF IMPROVEMENT About your weakness. Behavioural traits, but also lack of experience or training about something. NEEDS Stuff and support you need to achieve better results. Could includes: – Tools – Knowledge – Help MUTUAL COMMITMENTS Commitments that will be taken by both sides (up to 2 each) to address some of the above issues and purposes. OVERALL OUTCOMES Observable results about performance, skills, behaviours and interactions within the company. How will we know we're both on a really growing path? marco.calzolari@gmail.com A4 Ver 3.0 INDIVIDUAL ORGANIZATION TRUST PUBLIC @ALBERTATREBLA #UXaustralia
- 45. Name: The Talent Canvas Created by Marco Calzolari UNIQUE VALUE CONTRIBUTION A slogan or a compelling statement about your unique contribution to the group. How we will be a better company because of you? JOB TITLE What should be written on your business card? FAVORITE THINGS Your favorite work activities. Jobs that make you feel “in the flow”. Feel free to add non-job related tasks: reading, sport, traveling, leisure time. What are you passionate about? DON’T LIKE TOO MUCH OVERALL STRENGHTS Personal qualities as your greatest advantages. Should includes: – Experiences – Skills (also soft skills) – Behaviours PURPOSES Organisational scenarios that refers to a future state about your role, our company, the world. What are your intents? MAIN ACTIVITIES Regular tasks to perform in order to achieve best scenarios about your role. Could includes functions, reports, deliverables, tools to use. BETTER NOT TO DOAREAS OF IMPROVEMENT About your weakness. Behavioural traits, but also lack of experience or training about something. NEEDS Stuff and support you need to achieve better results. Could includes: – Tools – Knowledge – Help MUTUAL COMMITMENTS Commitments that will be taken by both sides (up to 2 each) to address some of the above issues and purposes. OVERALL OUTCOMES Observable results about performance, skills, behaviours and interactions within the company. How will we know we're both on a really growing path? marco.calzolari@gmail.com A4 Ver 3.0 AUTONOMOUS SYSTEMIC @ALBERTATREBLA #UXaustralia
- 46. Name: The Talent Canvas Created by Marco Calzolari UNIQUE VALUE CONTRIBUTION A slogan or a compelling statement about your unique contribution to the group. How we will be a better company because of you? JOB TITLE What should be written on your business card? FAVORITE THINGS Your favorite work activities. Jobs that make you feel “in the flow”. Feel free to add non-job related tasks: reading, sport, traveling, leisure time. What are you passionate about? DON’T LIKE TOO MUCH OVERALL STRENGHTS Personal qualities as your greatest advantages. Should includes: – Experiences – Skills (also soft skills) – Behaviours PURPOSES Organisational scenarios that refers to a future state about your role, our company, the world. What are your intents? MAIN ACTIVITIES Regular tasks to perform in order to achieve best scenarios about your role. Could includes functions, reports, deliverables, tools to use. BETTER NOT TO DOAREAS OF IMPROVEMENT About your weakness. Behavioural traits, but also lack of experience or training about something. NEEDS Stuff and support you need to achieve better results. Could includes: – Tools – Knowledge – Help MUTUAL COMMITMENTS Commitments that will be taken by both sides (up to 2 each) to address some of the above issues and purposes. OVERALL OUTCOMES Observable results about performance, skills, behaviours and interactions within the company. How will we know we're both on a really growing path? marco.calzolari@gmail.com A4 Ver 3.0 HINDSIGHT FORESIGHTINSIGHT @ALBERTATREBLA #UXaustralia
- 48. • what do I get? • what do I give? • identity • purpose • relationships • work environment • work itself • resilience/learning • civility • set standards • assess • invest • integrate right person,right place, right time,right skills employee value proposition meaningful work the talent equation x x — Dave Ulrich @ALBERTATREBLA #UXaustralia competence commitment contribution
- 49. Name: The Talent Canvas Created by Marco Calzolari UNIQUE VALUE CONTRIBUTION A slogan or a compelling statement about your unique contribution to the group. How we will be a better company because of you? JOB TITLE What should be written on your business card? FAVORITE THINGS Your favorite work activities. Jobs that make you feel “in the flow”. Feel free to add non-job related tasks: reading, sport, traveling, leisure time. What are you passionate about? DON’T LIKE TOO MUCH OVERALL STRENGHTS Personal qualities as your greatest advantages. Should includes: – Experiences – Skills (also soft skills) – Behaviours PURPOSES Organisational scenarios that refers to a future state about your role, our company, the world. What are your intents? MAIN ACTIVITIES Regular tasks to perform in order to achieve best scenarios about your role. Could includes functions, reports, deliverables, tools to use. BETTER NOT TO DOAREAS OF IMPROVEMENT About your weakness. Behavioural traits, but also lack of experience or training about something. NEEDS Stuff and support you need to achieve better results. Could includes: – Tools – Knowledge – Help MUTUAL COMMITMENTS Commitments that will be taken by both sides (up to 2 each) to address some of the above issues and purposes. OVERALL OUTCOMES Observable results about performance, skills, behaviours and interactions within the company. How will we know we're both on a really growing path? marco.calzolari@gmail.com A4 Ver 3.0 commitment competence contribution competence commitmentcompetence commitment context contribution @ALBERTATREBLA #UXaustralia
- 56. @ALBERTATREBLA #UXaustralia this is Dana Chisnell
- 57. @ALBERTATREBLA #UXaustralia a few thoughts Everything is connected, consider the system You can't innovate in isolation Nurture and develop diverse talent Foster continuous learning Transparency and autonomy engender motivation Meaningful work is happy work
- 58. alberta soranzo albertasoranzo@gmail.com | @albertatrebla thank you