29. Single Management view of customer and business departmentsProvides speed and automation that impacts productivity Provides cost containment without compromising on technology Reduces Customer churn, increases ARPU, process efficiencies Increase profitability per customer with up-selling and cross-selling | Reduce cost incurred per customer with resource management | Improve customer experience with quality service | Reduce attrition with employee satisfaction
37. Real time processing carrier grade aspects (high availability and central management)
38. Easy integration with third-party tools“Drishti is doing great job with constant innovations. Drishti offers better services and world-class support that has added value to our business” Sarfaraz Alam, N M Teleservices
44. Tools to innovate and value-add to businessReliable | Scalable | Extensible | Future-Proof | Best ROI | Best Technology Partner Ameyo Communications Suite allows Enterprises to circumscribe their communications requirements into one integrated solution giving their customers a consistent experience throughout
56. Indigo – Existing Setup LAN Switch 1. Customer calls in, call routed in to Phone-In IVR for flight queries, cancellation, booking. AVAYA BCM 2. Customer response logged into the DCS and related updation and actionable's taken Phone In IVR 1 Administrator 3. Booking queries, routed through DCS to payment gateway via Atom IVR as a 3 way conference for security and privacy 2 DCS Agent Stations External Components Avaya Phones 3 ATOM IVR 4. 3rd party Payment gateway 5. Web based queries, booking, cancellation, check in updated onto the central system and accorded due responses Payment Gateway Agent Stations 4 5 Website Agent Stations
90. Skill-based routing to direct your customers to the most appropriate agentAdministrator AVAYA BCM Drishti IVR 1 Agent Stations External Components DCS Avaya Phones ATOM IVR Agent Stations Payment Gateway Website Agent Stations
129. Client witnessed increase in business and customer satisfactionWinner of CNBC-NASSCOM IT user award* for intelligent use of technology (DACX Ameyo) to manage business processes *Source: http://www.motilaloswal.com/MediaStory.aspx?ArticleID=664b2988-8ea5-455d-907a-ab483654472c "Customer Experience is of utmost importance in our business. We required a technology solution that could deliver good customer experience and help us attain our goal. We chose Drishti due to their competence and the way they moved to have in-depth understanding of our specific business requirements. The speed of execution from their end was superb. We are glad to have chosen Drishti“ Anuragi RamanSr. Vice President (IT)
165. Easy change of movies, shows in the IVR via a GUI-based interface
166. CLI-based routing for regional movie information“Drishti'sadvanced technology platform, Ameyo, proved to be just the right solution that could understand our workflow, and address the core issues in order to achieve process automation while lowering operational and transaction costs. We look forward to Drishti’s support in future too.” Parikshit Dhar Director (IT)
