The document discusses improving communication skills and provides tips for effective communication. It emphasizes that communication is a two-way process and listening is as important as speaking. It recommends practicing communication skills, such as asking open-ended questions, paraphrasing, and seeking to understand before responding. The document also provides guidance on public speaking, such as preparing well, using the AIDA model to structure presentations, and practicing delivery to overcome stage fright.

1. Improving Communication Skills Siliguri Branch of EIRC 18 July 2004 A Rahim

3. Communication Skills Overview Effective communication skills are a critical element in your career and personal lives. We all must use a variety of communication techniques to both understand and be understood.

4. What is Communication? SENDER RECEIVER Feedback receiver sender Communication is the process of sending and receiving information among people… Medium Encode Decode

5. Most common ways to communicate Speaking Visual Images Writing Body Language

6. Communication Goals To change behavior To get action To ensure understanding To persuade To get and give Information

7. Distortions in Communication

10. Listening and Speaking are used a lot…

11. … But not taught enough Amount taught

20. Techniques to improve listening skills PARAPHRASE Restate what was said in your own words SUMMARIZE Pull together the main points of a speaker QUESTION Challenge speaker to think further, clarifying both your and their understanding

23. Adding colour to communication

28. Public Speaking

29. What does the graphic tell you about this speaker

33. AIDA AIDA ttention nterest esire ction POWERFUL opener CLEAR connector MAIN BODY POWERFUL close

34. AIDA AIDA ttention nterest esire ction Establish credentials (Me, You, What) Key point Create +ve expectations Paint the future benefits WIFM The facts    Me, You, What is required The facts  3  advantages  benefits

39. Thank You [email_address]