The document summarizes the Salesforce Spring '13 Release. It provides details on enhancements to Chatter, mobile apps, Sales Cloud, Service Cloud, and Force.com platform. Key updates include new features for Chatter, Salesforce Touch for mobile, improved forecasting in Sales Cloud, email reporting in Service Cloud, and state/country picklists and email controls in Force.com.

1. Salesforce.com
Spring
‘13
Release
March
11,
2013
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2013
Appirio,
Inc.
-­‐
Confiden6al
©
2013
Appirio,
Inc.
-­‐
Confiden6al

2. Appirio
Helps
Enterprises
Reimagine
Their
Business
with
the
Cloud
The
World’s
Largest
Cloud
Businesses
Reimagined
Expert
Community
+
=
Services
Powered
by
Reusable
Technology
and
70k
Crowdsourced
Developers
6
years,
500
enterprises,
2.5M
users
moved
to
the
cloud
*

3. Appirio:
We
Deliver
Agility
by
Rapidly
Aligning
Strategy
with
Technology
and
Transforming
the
Way
People
Work
Average
6me
to
results
=
4
months
Workers
transformed
=
2.5M
*

4. The
Results:
Rapid
Business
Outcomes
Across
FuncSons
Sales
Service
HR
CollaboraSon
IT
Ad
sales
on
Standard
call
Paper-­‐based
Point-­‐to-­‐point
Expensive,
inflexible
IT
spreadsheets
Center
forms
communica6on
infrastructure
Scalable,
global
Social
customer
Web-­‐based
HR
Company-­‐wide
Cloud
IT
for
superior
sales
process
service
experience
social
collabora6on
member
experience
7
Months
4
Months
9
Months
2
Months
7
Months
*

5. Agenda
Chatter / Mobile
Sales Cloud / Service Cloud
Force.com
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2013
Appirio,
Inc.
-­‐
Confiden6al

6. ChaXer
Enhancements
• Find
in
Group
Feed
• Enhanced
People
• Tasks
in
ChaXer
Feed
/
ChaXer
Tasks
(Beta)
• Addi6onal
ChaXer
Enhancements
©
2013
Appirio,
Inc.
-­‐
Confiden6al

7. Find
in
Group
Feed
©
2013
Appirio,
Inc.
-­‐
Confiden6al

8. Enhanced
People
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2013
Appirio,
Inc.
-­‐
Confiden6al

9. ChaXer
Tasks
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2013
Appirio,
Inc.
-­‐
Confiden6al

10. ChaXer
Tasks
(Beta)
ChaXer
Tasks
(Beta)
let
you
create
a
task
directly
from
the
ChaXer
publisher
on
a
record
detail
page.
©
2013
Appirio,
Inc.
-­‐
Confiden6al

11. AddiSonal
ChaXer
Enhancements
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2013
Appirio,
Inc.
-­‐
Confiden6al

12. Mobile
Enhancements
• Salesforce
Touch
• ChaXer
for
iOS
3.0
• ChaXer
for
Android
2.6
©
2013
Appirio,
Inc.
-­‐
Confiden6al

13. Salesforce Touch
©
2013
Appirio,
Inc.
-­‐
Confiden6al

14. View Dashboards in Salesforce Touch
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2013
Appirio,
Inc.
-­‐
Confiden6al

15. Enabling
Touch
System
Setup
User
Setup
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2013
Appirio,
Inc.
-­‐
Confiden6al

16. Configuring
VisualForce
Page
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2013
Appirio,
Inc.
-­‐
Confiden6al

17. ChaXer
for
Android
2.6
GA
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2013
Appirio,
Inc.
-­‐
Confiden6al

18. ChaXer
for
iOS
3.0
Enhancements
©
2013
Appirio,
Inc.
-­‐
Confiden6al

19. Chatter, Mobile
Sales Cloud / Service Cloud
Force.com
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2013
Appirio,
Inc.
-­‐
Confiden6al

20. Sales
Cloud
Enhancements
• Forecas6ng
Enhancements
• Salesforce
for
Outlook
Side
Panel
• Opportunity
Sales
Team
Workflow
• Person
Accounts
Formulas
©
2013
Appirio,
Inc.
-­‐
Confiden6al

21. ForecasSng
Enhancements
• Quarterly
Forecasts
Available
• Partner
Portal
opportuni6es
can
be
included
in
forecasts
©
2013
Appirio,
Inc.
-­‐
Confiden6al

22. Salesforce
for
Outlook
Side
Panel
• Contacts
sync
every
hour
instead
of
10
minutes
©
2013
Appirio,
Inc.
-­‐
Confiden6al

23. Salesforce
Side
Panel
©
2013
Appirio,
Inc.
-­‐
Confiden6al

24. Opportunity
Sales
Team
-­‐
Workflow
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2013
Appirio,
Inc.
-­‐
Confiden6al

25. Person
Account
Formulas
©
2013
Appirio,
Inc.
-­‐
Confiden6al

26. Service
Cloud
Enhancements
• Email
Message
Repor6ng
• ChaXer
Answers
©
2013
Appirio,
Inc.
-­‐
Confiden6al

27. Service
Cloud
-­‐
Email
Message
ReporSng
• Email
Message
object
is
now
available
in
Custom
Report
Types.
o Email
to
Case
must
be
enabled
o Allows
repor6ng
on
all
emails
associated
with
Cases
o Can
include
any
parent
objects
of
cases
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2013
Appirio,
Inc.
-­‐
Confiden6al

28. Service
Cloud
-­‐
ChaXer
Answers
• ChaXer
Answers
is
now
available
in
Developer
Edi6on
orgs
allowing
administrators
and
developers
to
test.
©
2013
Appirio,
Inc.
-­‐
Confiden6al

29. Agenda
Chatter, Mobile
Sales Cloud / Service Cloud
Force.com
©
2013
Appirio,
Inc.
-­‐
Confiden6al

30. Force.com
Enhancements
• State
&
Country
Picklists
• Controls
for
Sending
Email
• Back
Page
Feature
• Cri6cal
Updates
©
2013
Appirio,
Inc.
-­‐
Confiden6al

31. State
and
Country
Picklist
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2013
Appirio,
Inc.
-­‐
Confiden6al

32. Controls
for
Sending
Email
• Administrators
have
the
ability
to
set
access
of
system
generated
emails
(Very
useful
for
sandboxes
and
preven6ng
emails
being
sent
to
users).
• Newly
created
Sandboxes
default
to
the
System
Email
Only
deliverability
seeng
©
2013
Appirio,
Inc.
-­‐
Confiden6al

33. Back
Page
Feature
• Field
history
data
will
be
deleted
afer
18
months
o Applies
to
organiza6ons
created
since
June
2,
2011
o Can
request
to
disable
this
feature
by
contac6ng
Salesforce
Support
©
2013
Appirio,
Inc.
-­‐
Confiden6al

34. CriScal
Updates
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2013
Appirio,
Inc.
-­‐
Confiden6al

35. AddiSonal
Resources
hXp://www.salesforce.com/customer-­‐resources/releases/
©
2013
Appirio,
Inc.
-­‐
Confiden6al