Whether you outsource maintenance to vendors, keep things in-house, or blend the two approaches, maintenance process efficiency trickles down into every aspect of your business. Resident and owner satisfaction, property values, and your own sanity can all arguably thrive or tank based on the state of your maintenance operations — which side of the line are you on today?

1. 2021 © AppFolio, Inc. Confidential
1
Take back control
with Automated
Maintenance
Workflows
Live demo

2. 2021 © AppFolio, Inc. Confidential
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Welcome!
Lauren Suggett
Sr. Product Marketing Manager
AppFolio
Matt Raphaelian
Solution Engineer II
AppFolio

3. 2021 © AppFolio, Inc. Confidential
01
Meet AppFolio
02
Let’s Talk
Maintenance
03
AppFolio
Maintenance
Workflow Overview
3
Today’s Agenda
04
Q&A

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Your
accountable
technology
partner
An energetic,
mission-driven team
An award-winning
product
5 M
+
5+ million units managed
on our platform
Publicly traded on
NASDAQ
#1 fastest-growing
company 2020*
Award-winning
software & services
*From FORTUNE. © 2020 FORTUNE Media IP Limited All rights reserved. Used under license. FORTUNE and FORTUNE Media IP Limited are not
affiliated with, and do not endorse products or services of, AppFolio, Inc..
Industry leading client
satisfaction
2 W
x
New enhancements
released twice a week
2021 Sales & Customer
Service award

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Customer-driven development
USER RESEARCH
CONTINUOUS
FEEDBACK &
ITERATION
Detailed
Discovery
MARKET
VALIDATION
Brainstorm
Ideas
Build &
Release
Customer
Feedback
Customer
Feedback
Identify & Prioritize
Opportunities
Validate
Opportunities
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6. 2021 © AppFolio, Inc. Confidential
What is your biggest
maintenance-related challenge?
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Maintenance
inefficiencies
impact everyone
Save
7
Property Managers
Lack of visibility and standardization leaves room for error,
miscommunication, and wasted time
Owners
Disorganized maintenance processes can lead to asset
depreciation and lack of trust in the Property Manager
Residents
Maintenance experiences are a key driver of resident
satisfaction and even your business’ reputation

8. 2021 © AppFolio, Inc. Confidential
Optimized
maintenance
benefits everyone
Save
8
Property Managers
Improved visibility and control over maintenance processes
Owners
Increased confidence that assets are being taken care of
Residents
Quicker response times and improved communication overall

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Take back
control
AppFolio’s Maintenance features enable
property managers to optimize workflows
and deliver excellent service
● Work order creation and management
● Unit turn board and reporting
● Offline inspections
● Smart Maintenance
● Resident maintenance surveys
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