This document summarizes a presentation on reigniting teams and banishing burnout. The presentation covers identifying burnout, addressing it individually, and cultivating resilient workplace cultures. It also takes questions from participants. The document shows that people management is the most urgent challenge for property managers, with issues like high turnover, difficulty hiring, low morale from short staffing, and inability to keep up with customer service demands. It encourages participants to engage in polls and chats to enter to win coaching and discusses using technology from AppFolio to help teams focus on important work.

1. 2021 © AppFolio, Inc. Confidential
How to reignite teams
Banishing
burnout:

2. 2021 © AppFolio, Inc. Confidential
Before we
get started
We’ll monitor the chat throughout this session
to answer your questions and respond to
comments
To ask a question at any time, please use the
built-in Zoom Q&A and chat windows
Polls help us provide more valuable content
3

3. 2021 © AppFolio, Inc. Confidential
4
Participate in the chat
and polls to win three
months of 1:1 coaching
through BetterUp.
Each interaction counts
as an entry!

4. Enjoy lunch
on AppFolio

5. 2021 © AppFolio, Inc. Confidential
Top challenges facing
property managers
6

6. 2021 © AppFolio, Inc. Confidential
People management is by far the
most urgent challenge
7

7. 2021 © AppFolio, Inc. Confidential
8
“As many companies are experiencing
‘the great resignation,’ we are seeing
higher turnover and more difficulty
backfilling positions”
“Hiring is extremely challenging.
Recruiting maintenance is very
difficult. Salary demands are high.”
“Morale due to short staffing and
higher expectations from
residents is challenging.”
“The phones are ringing off the hook and
we can not keep up with customer
service”
“With the staffing challenges, our priority is improving the day-to-day with our
team members. They are getting overwhelmed”

9. 2021 © AppFolio, Inc. Confidential
10
Jacinta M. Jiménez
PsyD, BCC

11. 2021 © AppFolio, Inc. Confidential
01
Identifying burnout
02
Addressing burnout
individually
03
Cultivating resilient
workplace cultures
04
Answering your
questions
12
What we’ll cover
today

12. 2021 © AppFolio, Inc. Confidential
A. Shock me now
B. Possibly shock me later
Poll: Do you
want an electric
shock now or
possibly later?
13

14. How does burnout
manifest itself?

18. What words come to mind
when you think of “stress”?

22. What do you do to psychologically
detach or replenish?

26. What are some ways your organization is
supporting you and your teams?

28. 2021 © AppFolio, Inc. Confidential
29
Questions?

29. 2021 © AppFolio, Inc. Confidential
30
More than ever, success is driven by your people

30. 2021 © AppFolio, Inc. Confidential
A. Yes
B. Not at this time
31
Poll: Want to learn
more how AppFolio
can help your team
focus on the work that
matters?

31. 2021 © AppFolio, Inc. Confidential
Thank you