Whether text based chatbots or voice-controlled agents, conversational interfaces are THE hot topic. Will these services ultimately gain dominance, toppling the traditional GUI and making most of us redundant, or are they flash in the pan, like the applets and widgets of old? Are you looking for a product that will help you make the right choice? As visual thinkers, are we equipped to design conversational interfaces, or will a new breed of emerging designer? Lastly, what challenges do interfaces pose, not only from a usability perspective but from a cultural, privacy and monopolistic point of view? In this session, Andy will take a peak at the frontiers of this rapidly growing field, to explore the good, bad and the potentially ugly side of the bot economy.

1. The Good,
The Bad &
The Ugly of
Conversational
User Interfaces
@andybudd

4. Science Fiction has the
power to imagine future
worlds and make people
comfortable with yet-to-
be created technologies.

9. (Chat)Bot Interfaces

11. News and Weather bots

12. Travel

13. Healthcare

14. Banking

15. Insurance

16. Conversational Commerce

17. Markets are Conversations

18. Payment

19. Users benefit from improved
convenience and efficiency
(and not having to learn a
brand new interface).

20. Messaging platforms hope
to solve the discoverability
problem though social
discoverability.

21. Companies benefit by going
to where their customers are,
rather than trying to convince
customers to come to them.

22. Messaging overtakes social

23. You could argue that
bots are the result of bad
mobile UX.
Bots also help solve the
app install problem.

24. Bots are the new apps
and messaging platforms are
the new operating systems.
Some are calling them “The
Third Runtime.”

25. Voice UIs &
Intelligent Agents

34. Notifications & Gofers
Coaches & Guides
Shopping Apps
Assistants & Concierges
Friends & Companions

35. Conversational
Interface Design

38. The best bot designers are
great writers.
The future of UI design is
language.

40. Dumb Robots
vs.
Artificial Intelligence

41. > What style of coffee do you want?
> What size do you want?
> What milk do you want?
> Anything else?
I’d like a latte <
A grande <
Soy milk please <
Can I have an extra shot <

42. Random Access
Navigation

43. I would like a grande
soy latte with an extra shot
Intent
Entities

45. Life? Don’t
talk to me
about life!

47. Poncho

48. Bot (a)gender

54. Skeuomorphism

56. Workplace harassment?

57. When conversational
interfaces backfire

61. The Eliza Effect

64. Privacy and hacking

65. Surviving the
Bot Apocalypse

71. Learn to LearnFlexible Skillsets

72. Guaranteed Universal
Income

74. Thank You
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