The document discusses effective communication techniques. It recommends listening carefully, choosing words wisely by focusing on solutions rather than problems, and speaking in a clear, concise, and courteous manner. Non-verbal cues like eye contact, posture, and smiling also impact communication. Mastering these communication skills can help improve relationships at work and reduce mistakes.

1. Analytical & Global Marking Effective 4 Things To Remember Communication:

2. Why Do You Communicate?

3. Relationships

5. Career Office

6. 70 % Mistakes at work is due to poor communication

7. Difficult Situations

8. Very Difficult Situations

9. 4 Steps to Helpful Listening

10. A FFIRM E XPLORE R EFLECT S ILENCE

11. Seek first to Understand Before Being Understood

12. The Cockroach Game

13. 6 Principles Of Choosing the Right Words

14. Don’t Always Use “You”!

15. “ You must be more polite.”

16. Focus on Solutions, not Problems

17. “ We have run out of eggs!”

18. Use more CANs’ than CAN’Ts’

19. “ I CAN’T help you now!”

20. Say what you WANT, not what you DON’T WANT

21. “ I don’t want the room on 4 th Floor!”

22. Focus on the FUTURE, not the PAST

23. “ Why did you play so badly yesterday?”

24. SHARE your ideas, don’t ARGUE

25. “ I don’t agree with you! You are wrong!”

26. 5C s’ Of Effective Speaking

28. Non-Verbal Communication

29. Women are more Sensitive than Men !

30. Eye Contact

32. Posture

33. Gestures

34. Proximity

35. Smiling

36. 17 Muscles to SMILE 43 Muscles to FROWN

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