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Communication Skills

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Communication Skills

  1. 1. Analytical & Global Marking Effective 4 Things To Remember Communication:
  2. 2. Why Do You Communicate?
  3. 3. Relationships
  4. 5. Career Office
  5. 6. 70 % Mistakes at work is due to poor communication
  6. 7. Difficult Situations
  7. 8. Very Difficult Situations
  8. 9. 4 Steps to Helpful Listening
  9. 10. A FFIRM E XPLORE R EFLECT S ILENCE
  10. 11. Seek first to Understand Before Being Understood
  11. 12. The Cockroach Game
  12. 13. 6 Principles Of Choosing the Right Words
  13. 14. Don’t Always Use “You”!
  14. 15. “ You must be more polite.”
  15. 16. Focus on Solutions, not Problems
  16. 17. “ We have run out of eggs!”
  17. 18. Use more CANs’ than CAN’Ts’
  18. 19. “ I CAN’T help you now!”
  19. 20. Say what you WANT, not what you DON’T WANT
  20. 21. “ I don’t want the room on 4 th Floor!”
  21. 22. Focus on the FUTURE, not the PAST
  22. 23. “ Why did you play so badly yesterday?”
  23. 24. SHARE your ideas, don’t ARGUE
  24. 25. “ I don’t agree with you! You are wrong!”
  25. 26. 5C s’ Of Effective Speaking
  26. 27. <ul><li>Courteous </li></ul><ul><li>Clear? </li></ul><ul><li>Concise </li></ul><ul><li>Complete </li></ul><ul><li>Concrete </li></ul>
  27. 28. Non-Verbal Communication
  28. 29. Women are more Sensitive than Men !
  29. 30. Eye Contact
  30. 31. <ul><li>Direct Eye Contact </li></ul><ul><li>Look Downwards </li></ul><ul><li>Single Raised Eye-Brow </li></ul><ul><li>Both Raised Eye-Brows </li></ul><ul><li>Bent Eye-Brows </li></ul>
  31. 32. Posture
  32. 33. Gestures
  33. 34. Proximity
  34. 35. Smiling
  35. 36. 17 Muscles to SMILE 43 Muscles to FROWN
  36. 37. <ul><li>#1 Listen Carefully </li></ul>#2 Use the Right Words #3 Speak Well #4 Watch Your Body Language
  37. 38. For more information, please visit http://tlc-kdu.blogspot.com

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