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chapter 19 groupware
Groupware ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What is groupware? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Time/Space Matrix ,[object Object],[object Object],[object Object],[object Object],different place same place same time different time
Time/Space Matrix (ctd) different place same place same time different time face-to-face conversation telephone post-it note letter
Classification by Function ,[object Object],[object Object],[object Object],participants artefacts of work control and feedback P P A communication understanding direct
What interactions does a tool support? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],participants artefacts of work control and feedback P P A communication understanding direct ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
computer-mediated communication email and bulletin boards structured message systems text messaging video, virtual environments
Email and bulletin boards ,[object Object],[object Object],[object Object],[object Object]
Email vs. bulletin boards ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Structured message systems ,[object Object],[object Object],[object Object],[object Object],[object Object]
Structured message systems (ctd) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
txt is gr8 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Hi, u there want to meet later yeh, had a good night last night? uhu
SMS in action ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Video conferences and communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Video issues … ,[object Object],[object Object],[object Object],[object Object],[object Object]
web-video ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
collaborative virtual environments (CVEs) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
internet foyer ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
‘ outside’ looking in
‘ inside’ looking out
meeting and decision support systems argumentation tools meeting rooms shared work surfaces
Meeting and decision support ,[object Object],[object Object],[object Object],[object Object],[object Object]
Three types of system ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
argumentation tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
gIBIS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Meeting rooms ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Typical meeting room shared screen
meeting capture ,[object Object],[object Object],[object Object],[object Object]
Issues for cooperation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Shared work surfaces ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
shared applications and artefacts shared PCs and windows shared editors, co-authoring tools shared diaries communication through the artefact
Shared Applications and Artefacts ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Similar … but different ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Shared editors - multiple views ,[object Object],[object Object],[object Object],[object Object],[object Object]
loss of WYSIWIS … ,[object Object],[object Object],your screen your colleague’s screen ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Co-authoring systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Shared diaries ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Communication through the artefact ,[object Object],[object Object],[object Object],[object Object]
Shared data ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
frameworks for groupware time/space matrix revisited! shared information communication and work awareness
Time/space matrix revisited co-located remote synchronous asynchronous co-authoring systems, shared calendars argumentation tools email and electronic conferences shared work surfaces and editors shared PCs and windows video conferences, video-wall, etc. meeting rooms
Refined time/space matrix ,[object Object],[object Object],co-located remote (a) concurrent synchronized (a/b) mixed (b) serial (c) unsynchronized meeting rooms video conferences video-wall, etc. shared work surfaces and editors shared PCs and windows co-authoring systems, shared calendars argumentation tools email and structured messages electronic conferences
Shared information ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
level of sharing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Levels of shared output select houses, population from VILLAGE_STATS where population < 200 sort by houses ascending view object presentation 15 79 123 houses population 7 23 51 population houses 100 50 50 23 339 7 51 VILLAGE_STATS village houses population Burton Marleigh Westfield Thornby 79 671 15 123
types of object to share ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ordering problems (race conditions) Alison Brian send send It's a beautiful day Let's go out after work. I agree totally send perhaps not, I look awful after the late party It's a beautiful day.  Let's go out after work. Alison It's a beautiful day.  Let's go out after work. Alison send perhaps not, I look awful  after the late party Alison I agree totally Brian send send send send I agree totally Brian perhaps not, I look awful  after the late party Alison
Integrating communication  and work ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],control and feedback A communication understanding direct deixis feedthrough P P
awareness ,[object Object],[object Object],[object Object],A what has happened who is there P P how did  it happen
TOWER –  workspace awareness ,[object Object],[object Object],[object Object],[object Object],see http://tower.gmd.de/
implementing groupware feedback and network delays architectures for groupware feedthrough and network traffic toolkits, robustness and scaling
Feedback and network delays ,[object Object],[object Object],screen feedback user types local machine client remote machine server remote application 1 2 3 4 5 7 9 8 6 network
Types of architecture ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Client-server architecture client 1 server client 2 client n user 1 user 2 user n … … … …
Shared window architecture ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Shared  X user stub 1 application stub user stub 2 user stub n … … … … user 1 user 2 user n … … X X X application X   events X   lib X   events X   lib user X application X   events X   lib
Feedthrough & traffic ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Graphical toolkits ,[object Object],[object Object],[object Object],[object Object],[object Object]
Robustness and scaleability ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
… some tips … ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
scaling and testing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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HCI 3e - Ch 19: Groupware

  • 2.
  • 3.
  • 4.
  • 5. Time/Space Matrix (ctd) different place same place same time different time face-to-face conversation telephone post-it note letter
  • 6.
  • 7.
  • 8. computer-mediated communication email and bulletin boards structured message systems text messaging video, virtual environments
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 22. meeting and decision support systems argumentation tools meeting rooms shared work surfaces
  • 23.
  • 24.
  • 25.
  • 26.
  • 27.
  • 28. Typical meeting room shared screen
  • 29.
  • 30.
  • 31.
  • 32. shared applications and artefacts shared PCs and windows shared editors, co-authoring tools shared diaries communication through the artefact
  • 33.
  • 34.
  • 35.
  • 36.
  • 37.
  • 38.
  • 39.
  • 40.
  • 41. frameworks for groupware time/space matrix revisited! shared information communication and work awareness
  • 42. Time/space matrix revisited co-located remote synchronous asynchronous co-authoring systems, shared calendars argumentation tools email and electronic conferences shared work surfaces and editors shared PCs and windows video conferences, video-wall, etc. meeting rooms
  • 43.
  • 44.
  • 45.
  • 46. Levels of shared output select houses, population from VILLAGE_STATS where population < 200 sort by houses ascending view object presentation 15 79 123 houses population 7 23 51 population houses 100 50 50 23 339 7 51 VILLAGE_STATS village houses population Burton Marleigh Westfield Thornby 79 671 15 123
  • 47.
  • 48. ordering problems (race conditions) Alison Brian send send It's a beautiful day Let's go out after work. I agree totally send perhaps not, I look awful after the late party It's a beautiful day. Let's go out after work. Alison It's a beautiful day. Let's go out after work. Alison send perhaps not, I look awful after the late party Alison I agree totally Brian send send send send I agree totally Brian perhaps not, I look awful after the late party Alison
  • 49.
  • 50.
  • 51.
  • 52. implementing groupware feedback and network delays architectures for groupware feedthrough and network traffic toolkits, robustness and scaling
  • 53.
  • 54.
  • 55. Client-server architecture client 1 server client 2 client n user 1 user 2 user n … … … …
  • 56.
  • 57. Shared X user stub 1 application stub user stub 2 user stub n … … … … user 1 user 2 user n … … X X X application X events X lib X events X lib user X application X events X lib
  • 58.
  • 59.
  • 60.
  • 61.
  • 62.