Abhishek Agnihotry
4 SlideShares 122 Followers 41 Folgens
Personal Information
Unternehmen/Arbeitsplatz
Bengaluru Area, India India
Beruf
Assoc. Director, Business and Supplier Management at Merck
Branche
Technology / Software / Internet
Webseite
http://rbs.com
Info
Progressive experience in IT Service Management in Service Delivery & Service Support. (Infra & Apps) in service and captive units, managing multiple outsourced partners and 3rd party vendors from business side. * IT Service Management, Offshore / Onsite IT Service Delivery, 24X7 NOC / Global Service Desk, Technology Support, Vendor and Contract Management, IT Outsourcing, Account Management, ITIL Process Management, People Management, Service Level Management, Service Contract Management. Domains: • Banking and Financial Services (BFSI) • Telecom • Media and Entertainment (Gaming) • Food and Beverages • Pharmaceuticals Certifications - HDI - Support Center Manager ~ PMP - PMI - ...
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itil workaround proactive problem management fix kpi rca problem management kra service desk service support itil incident management im key performance indicators chronology itsm error severity priority incident error control incident management root cause analysis remote infrstructure management rims
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Incident Management

Vor 14 Jahren • 110601 Aufrufe

RIMS: Remote Infrastructure Management Services

Vor 12 Jahren • 1429 Aufrufe

RCA - Root Cause Analysis

Vor 11 Jahren • 15869 Aufrufe

Problem Management

Vor 10 Jahren • 21146 Aufrufe

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(3)

Incident Management

Abhishek Agnihotry • Vor 14 Jahren

RCA - Root Cause Analysis

Abhishek Agnihotry • Vor 11 Jahren

Problem Management

Abhishek Agnihotry • Vor 10 Jahren
Personal Information
Unternehmen/Arbeitsplatz
Bengaluru Area, India India
Beruf
Assoc. Director, Business and Supplier Management at Merck
Branche
Technology / Software / Internet
Webseite
http://rbs.com
Info
Progressive experience in IT Service Management in Service Delivery & Service Support. (Infra & Apps) in service and captive units, managing multiple outsourced partners and 3rd party vendors from business side. * IT Service Management, Offshore / Onsite IT Service Delivery, 24X7 NOC / Global Service Desk, Technology Support, Vendor and Contract Management, IT Outsourcing, Account Management, ITIL Process Management, People Management, Service Level Management, Service Contract Management. Domains: • Banking and Financial Services (BFSI) • Telecom • Media and Entertainment (Gaming) • Food and Beverages • Pharmaceuticals Certifications - HDI - Support Center Manager ~ PMP - PMI - ...
Tags
itil workaround proactive problem management fix kpi rca problem management kra service desk service support itil incident management im key performance indicators chronology itsm error severity priority incident error control incident management root cause analysis remote infrstructure management rims
Mehr anzeigen