This document discusses the digital transformation of businesses and the key factors needed for success. It notes that businesses have gone through different phases of digital transformation from 1995 to 2005 focused on technology, 2005 to 2015 focused on the internet and web 2.0, and from 2015 onward the focus is on digital culture. It emphasizes that the driving force for change is no longer just digital technology but digital culture, and that businesses need to focus on talent, knowledge, structure, and legal frameworks to manage this transformation successfully.
31. “Mi padre tuvo un trabajo
toda la vida.
Yo habré tenido siete.
Mi hijo tendrá siete trabajos
distintos a la vez”
Thomas W. Malone
talent knowledge structure legal
FirST about our customer experience, second about operational processes, and third about the business model.
The financial companies are transforming a lot of things about the customer experience, but for example they have a lot of pending work in the comMercial results. Now all is around the conversation, services, and brand development, but not about how to sell more.
In the operational processes you are DOING a good job, but now the companies are using for example data analysis to redesigN a lot of processes.
And finally, all companies need TO rethink their business models, because the digital transformation can produce new oPportunities… or the DEATH of old businesses.