The New World of As a Service

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The market is moving toward an As-a-Service delivery
model that provides plug-in, scalable, consumption-
based business services that deliver the business
outcomes that every organization demands—increased
revenue or decreased costs.

In a study with HfS Research, 53 percent of senior vice
presidents and above see the As-a-Service economy
as critical or absolutely critical for their organization.
Absolutely critical
Critical
Significant
Insignificant
SVP & Up
16%
37%
47%

The As-a-Service economy is here but it’s
catching some businesses off guard.
enterprises do not expect
their core operations to be
delivered As-a-Service for
at least 5 years...
Most large enterprises are not yet transitioning to
As-a-Service. Our research with HfS Research finds:
7 out of 10

small and
medium-size
enterprises are
more likely to see
As-a-Service as
critical or absolutely
critical for these
transformations.
Asia Pacific
buyers are at least
twice as likely to
see As-a-Service
as critical or
absolutely critical.
But...
And...

Early movers are at a tremendous advantage.
Large incumbents may be at risk if they do not
aggressively pursue As-a-Service capabilities.

As-a-Service key benefits
1. Transforms business services
2. Supports new business models
3. Delivers business outcomes

As-a-Service comprises a stack of 5 components.

Business processes
Applications and platforms
Cloud
Security
Business processes are optimized by applying industry
and functional expertise alongside automation and
analytics technologies to drive greater efficiencies and
productivity, capture new value and unlock actionable
insights that drive faster innovation and deliver business
outcomes such as increased revenue and reduced costs.
Infrastructure
Infrastructure
Expertise
Analytics

Business processes
Underpinning every business process is a supporting
application or platform. Using new and emerging digital
technologies—from robotic process automation to artificial
intelligence to SaaS platforms—to standardize, analyze,
automate, drive and support business processes, and
deliver high-quality data.
Cloud
Security
Infrastructure
Infrastructure
Expertise
Analytics

Business processes
Cloud
Security
The connective tissue of the digital business, providing
enterprises with the agility to accelerate innovation by
enabling them to plug into core business services and
scale those services up and down quickly, on demand
and at scale.
Infrastructure
Infrastructure
Expertise
Analytics

Business processes
Cloud
Security
Infrastructure
Infrastructure
Comprehensive, proactive and adaptive threat
protection embedded into the fabric of the digital
business at speed and at scale.
Expertise
Analytics

Business processes
Cloud
Security
Infrastructure
Infrastructure
An intelligent infrastructure that is dynamic, real
time, always on and always available, enabling
businesses to take advantage of the latest
technologies and allowing rapid deployment and
provisioning of resources.
Expertise
Analytics

Analytics
Underpinning the entire stack of capabilities is analytics—descriptive,
predictive and prescriptive—embedded in business processes to
help companies identify trends and opportunities to streamline
processes, innovate and improve competitiveness.
Expertise
On-demand access to industry, operational and technology
acumen across each layer of the “stack.” The combination of
forward-thinking leadership with transformational consulting
through to operational expertise enables continuous innovation.

As-a-Service key value levers
Unlock greater cost control, faster processing, streamlined processes
and a better user experience. If your current mode of service delivery
is not hitting these value levers, you’re not yet benefiting from the full
power of As-a-Service. Consider this a checklist:
Outcome oriented
Vendor agnostic
Innovation enabled
Future protected
Plug in
Scalable
Standardized
Consumption
based

As-a-Service success
How to achieve As-a-Service transformation
Research shows 63 percent of the C-suite versus 21 percent of
operations executives expect their services to be cloud based
within two years. Change management is critical; be sure the
whole business is aware of the overall strategy and buys into it.
Be prepared to encounter resistance
and manage change
Executive leadership will need to be educated about how
to buy As-a-Service in a piece-by-piece manner.
Learn to buy in new ways
21%
63%
C-suite Operations
CFO
Comfort
zone

Only 1 in 4 buyers are actively addressing their talent shortfall.
Success with As-a-Service requires broad and deep expertise
across your business.
Focus on leadership and talent
Currently 70 percent of companies have definitive plans for, or are
considering, investments in effective analytics tools and skills. By
contrast, only 40 percent are that advanced with their plans for
robotic process automation.
Blend your analytics and automation
strategies to deliver intelligent automation70%
40%

The best providers are not just transaction engines, but
consultants—always looking for ways to advise, identify and drive
additional value, re-engineer and even unravel processes, not
just incrementally improve them.
Build a relationship that drives innovation
An As-a-Service model allows you to start small and
scale fast in a way that other models don't. Choose
a function that is less business critical or a single
geography: use that success to build commitment
with leadership and middle management.
Start small, pilot, pivot, then scale

• Providing indirect procurement operations and accounts payable
processing services
• Maintaining its procurement IT system
• Automating the source-to-pay process
• Migrating the on premise procurement IT platform to an on-demand,
cloud-based solution…
Deutsche Bank has plunged boldly
into the As-a-Service economy
Accenture is helping Deutsche Bank transform its
procurement operations:

• 15 percent operational savings in procurement operations
• 15 percent operational IT savings post migration
• Process automation and the migration to a simpler, standardized,
on–demand cloud solution
• Greater cost control, faster procurement processing, streamlined
transaction processes and an improved user experience
Which enables benefits that include:

• Pay-for-use pricing: costs are fully flexible and services are
scalable based on business demand
• Modernization of enterprise resource planning and information
management platforms
• Consolidating and hosting applications in the cloud, managed
via the Accenture Cloud Platform
Rio Tinto migrates to cloud-based,
As-a-Service solution
The new information systems and technology
delivery model incorporates:

• Rio Tinto expects to directly benefit from significant cost
savings through increased business agility and cost flexibility
inherent in cloud services, and from continued lower
infrastructure prices in line with cloud economic trends.
• The solution is based on a platform for innovation, including
a co-located innovation hub in Singapore, and a long-term
commitment to partnering.
Cloud-based, As-a-Service
solution delivers

As one executive with a global manufacturer
recently said:
“The pressure is on us to find new ways to create value and
demonstrate it to our leadership. Finding cheaper locations is
no longer enough. Now we are exploring better automation,
more creative process design and better outcome-based
initiatives with our provider.”
There is some urgency here

With the right technology partners and platforms, a cloud
infrastructure with strong security, end-to-end capabilities for
business processes, and the ability to bring ongoing insights
into particular business functions, you can boost agility, adapt
in real time and drive entirely new business models.
We’re living in an on-demand world. Your business should
function the same way. That’s the promise and the power of
As-A-Service.
The promise of As-a-Service

Accenture–accelerating
the As-a-Service economy.
Visit www.accenture.com/AsAService
to learn more.

The New World of As a Service

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