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Communications Technology Vision 2021

The five emerging technology trends that will help CSPs get back on track and build their future post COVID-19.

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Communications Technology Vision 2021

  1. 1. Communications Industry TechnologyVision 2021 Leaders Wanted Masters of Change at a Moment of Truth Overview From insights to action, the path to extraordinary value starts here. #techvision2021
  2. 2. #techvision2021 Technology Vision 2021 | accenture.com/technologyvision Overview | Leaders Wanted Amidthechallengesof2020,twotruths becameevident. Communications Service Providers (CSPs) have embraced the axiom that every business is a technology business, and they’ve ignited a new era of exponential transformation as technology continuously reshapes industries and the human experience. There is no industry leadership without technology leadership.
  3. 3. #techvision2021 Technology Vision 2021 | accenture.com/technologyvision Overview | Leaders Wanted Thepandemicandtheresultingdisruptionsexposedthe limitationsoflong-standingnormsforhowbusinesses operateandhowpeoplelive. 2020 and its many crises brought a new reality into sharp focus. • Inflexible work arrangements and operations • Industry convergence • Fragile supply chains • Untrustworthy information • Rapidly and continuously changing customer expectations
  4. 4. #techvision2021 Technology Vision 2021 | accenture.com/technologyvision Overview | Leaders Wanted Technology is transforming whole industries and the world at large for the better. CSPs can act as the enablers for emerging technologies, but they must first master these technologies themselves. Now is the time to rethink offerings, apply new technologies and expand into digital and IT services. Prioritizing technology innovation has never been more important. #techvision2021 Executive Summary Technology Vision 2021 | accenture.com/technologyvision
  5. 5. #techvision2021 Technology Vision 2021 | accenture.com/technologyvision Overview | Leaders Wanted Leading in the uncertain future will require CSPs to become masters of change.
  6. 6. #techvision2021 Technology Vision 2021 | accenture.com/technologyvision Overview | Leaders Wanted 90% of communications business and IT executives agree capturing tomorrow’s market will require their organization to define it. Perpetualchangeisheretostay,and communicationsleadersmustnotonly embraceit,butcatalyzeit. The era of the fast follower is effectively over.
  7. 7. #techvision2021 Technology Vision 2021 | accenture.com/technologyvision Overview | Leaders Wanted Newopportunitieshaveemergedtore-platformtheenterprise, createentirelynewkindsofvalue,andbecomeanindustry leader. By accelerating their transformations CSPs can ignite a future predicated on technology . As the world of communications and connected devices rushes towards a new era of data- generation, a new mode of operation is a necessity. Rakuten Mobile planned to stay ahead of the curve by building a world-first: a fully virtualized, cloud-native mobile network.They created a whole new vocabulary for communications networks – and the industry – in partnership with Accenture.
  8. 8. #techvision2021 Technology Vision 2021 | accenture.com/technologyvision Overview | Leaders Wanted Technologymakestheboldestambitionsachievable,but peoplearethenorthstarthatprovidevisionanddirection. Broadening the horizons of CSPs leadership starts now. There is a unique moment to rebuild the world better than it was before the pandemic and realizing that goal will mean expanding ourdefinition of value to include how well people thrive, the impact left on the environment, growing inclusivity, and more.
  9. 9. #techvision2021 Technology Vision 2021 | accenture.com/technologyvision Overview | Leaders Wanted Toleadwithtechnology,communicationsleadersmustmeasureitsimpactthrough awiderlens. When technology, ambition, and a commitment to people converge, the impossible becomes attainable. Digital transformation isn’t just about macro technology solutions. It’s also about empowering employees by giving them new tools and the license to proactively change how technology solutions work.We saw this at T-Mobile Czech Republic and Slovak Telekom, who’s intelligent technology implementation of 12 automated customer journey processes achieved 60-90 percent reduction of manual steps.This implementation created great opportunities for Opex savings and had employees reporting higher levels of fulfilment in their jobs.
  10. 10. #techvision2021 Technology Vision 2021 | accenture.com/technologyvision Overview | Leaders Wanted CSPs are no longer strictly competing for market share; they are competing to build their vision of the future faster than the competition.
  11. 11. #techvision2021 Technology Vision 2021 | accenture.com/technologyvision Overview | Leaders Wanted Stack Strategically Architecting a Better Future Mirrored World The Power of Massive, Intelligent, Digital Twins I, Technologist The Democratization of Technology Anywhere, Everywhere BringYour Own Environment From Me to We AMultipartySystem’s Path ThroughChaos T echnology Vision 2021 Trends
  12. 12. #techvision2021 Technology Vision 2021 | accenture.com/technologyvision Overview | Leaders Wanted Stack Strategically Architecting a Better Future Industry competition is becoming a battle between technology stacks. A huge volume of technology types and varieties are emerging across every layer of the stack – and enterprise leaders are taking advantage of this optionality, building unique architectures to capture the market in unique ways. This means that business and technology strategies will need to be more deeply aligned than ever. Enterprises will be defined by the IT choices their leaders make, and the strength of the stack they build.
  13. 13. #techvision2021 Technology Vision 2021 | accenture.com/technologyvision Overview | Leaders Wanted 77% 89% 83% of Communications industry executives state that their technology architecture is becoming critical to the overall success of their organization. Stack Strategically of Communications industry executives believe that their organization’s ability to generate business value will increasingly be based on the limitations and opportunities of their technology architecture. of Communications industry executives agree that their organization’s business and technology strategies are becoming inseparable—even indistinguishable.
  14. 14. #techvision2021 Technology Vision 2021 | accenture.com/technologyvision Overview | Leaders Wanted Mirrored World The Power of Massive, Intelligent, DigitalTwins Digital twins leverage data to help CSPs, for example, improve operations, enable greater autonomy and dynamically adjust strategies. As more of the physical world is represented in digital space, the burgeoning mirrored world will unlock a cornucopia of new opportunities. Communications leaders will be able to bring data and intelligence together at unprecedented scales, ask and answer big picture questions critical to their survival, and reimagine how they operate, collaborate, and innovate. Most importantly, these mirrored worlds entirely rely on the connectivity CSPs provide, so once the industry gets it right, the opportunity to enable everyone else opens.
  15. 15. #techvision2021 Technology Vision 2021 | accenture.com/technologyvision Overview | Leaders Wanted 24% 65% 87% of Communications industry executives report their organizations are experimenting with digital twins this year. Mirrored World of Communications industry executives expect their organization’s investment in digital twins to increase over the next three years. of Communications industry executives agree digital twins are becoming essential to their organization’s ability to collaborate in strategic ecosystem partnerships. 46% of B2B-focused Communications executives who are currently using digital twins are using them for innovation (13% higher than avg. global respondents).
  16. 16. #techvision2021 Technology Vision 2021 | accenture.com/technologyvision Overview | Leaders Wanted I, T echnologist The Democratization ofTechnology An undeniable shift toward democratized technology is underway. Powerful technology capabilities are being put into people’s hands, usable without highly specialized skills. Democratized technology enables all CSP employees to learn new skills to simplify tasks, enrich their own work experience and get involved with the development of technological solutions. With this phenomena capitalized upon, the people closest to day-to-day business problems will be empowered to create technology-driven solutions themselves. With democratized technology every employee can be an innovator, optimizing their work, fixing pain points, and keeping the business in lockstep with new and changing needs.
  17. 17. #techvision2021 Technology Vision 2021 | accenture.com/technologyvision Overview | Leaders Wanted 86% 54% 88% of Communications industry executives agree their organization must train their people to think like technologists—to use and customize technology solutions at the individual level, but without highly technical skills. I, Technologist of Communications industry executives report accelerating solution implementation and interconnectivity as a benefit of technology democratization. of Communications industry executives believe technology democratization is becoming critical to their ability to ignite innovation across the organization..
  18. 18. #techvision2021 Technology Vision 2021 | accenture.com/technologyvision Overview | Leaders Wanted Anywhere, Everywhere BringYour Own Environment (BYOE) It’s time enterprises transformed remote work from an accommodation to an advantage. During the pandemic, enterprises ignited the biggest workforce shift in living memory by sending people home and doubling down on technology solutions to keep them productive. In doing so, they have made work possible not just from home, but from anywhere. CSPs are no exception. Furthermore, CSPs play an active role to this change as the enablers of BYOE for clients and other industries— connectivity products and services are key to the establishment of the Future Home and the Future Office.
  19. 19. #techvision2021 Technology Vision 2021 | accenture.com/technologyvision Overview | Leaders Wanted 46% 55% 87% of Communications industry executives selected cloud–enabled tools and technologies specifically to support their remote workforce during Covid-19. Anywhere, Everywhere of B2B-focused Communications industry executives surveyed invested in remote monitoring technologies (15% higher than avg. global respondents). of Communications industry executives believe the remote workforce opens up the market for difficult-to-find talent and expands the competition for talent among organizations. 47.4% of B2C-focused Communications executives invested in remote workforce Home networking improvement (8% higher than avg. global respondents).
  20. 20. #techvision2021 Technology Vision 2021 | accenture.com/technologyvision Overview | Leaders Wanted From Me to We A Multiparty System’s Path Through Chaos COVID-19 forced enterprises to reimagine their partnerships – and multiparty systems gained newfound attention. The sudden demand for contact tracing, frictionless payments, and new ways of building trust brought into sharp focus what had been left undone with enterprises’ existing ecosystems. Multiparty systems (MPS), like distributed ledgers technology (DLT), distributed databases and tokenization, provide a more resilient, adaptable, and trusted foundation for partnerships. MPS help CSPs gain greater resilience and adaptability, unlock new ways to approach the market, and set new, ecosystem- forward standards for their clients.
  21. 21. #techvision2021 Technology Vision 2021 | accenture.com/technologyvision Overview | Leaders Wanted 64% 49% 87% of Communications industry executives agree that they can operate in the short term without MPS but will need to build these connections in the long term. From Me to We of B2B-focused Communications industry executives strongly agree that blockchain provides an unparalleled resilience to supply chains and the corresponding MPS (10% higher than avg. global respondents). of Communications industry executives report their organizations are experimenting with multiparty systems this year. 90% of Communications executives state that multiparty systems will enable their ecosystems to forge a more resilient and adaptable foundation to create new value with their organization’s partners.
  22. 22. #techvision2021 Technology Vision 2021 | accenture.com/technologyvision Overview | Leaders Wanted People and businesses are ready for something new and it’s time for CSPs to join them. Let there be change.
  23. 23. Thank you #techvision2021 www.accenture.com/technologyvision

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  • JacoLintvelt

    Jun. 8, 2021
  • HenryJaredSauceda

    Jun. 13, 2021
  • PhilippWaibel

    Jun. 14, 2021

The five emerging technology trends that will help CSPs get back on track and build their future post COVID-19.

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