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The I in
ExperienceHelping people choose their own adventure
Technology Vision 2020 | We, the Post-Digital People
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Can your enterprise survive the “tech-clash”?
We...
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Enterprisesarebecoming
collab...
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Thisisanimportantshiftas
comp...
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But people have questions
abo...
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Enterprises are recognizing t...
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The I in Experience
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Leaders are turning
to a new...
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Somearebuildingnewways
forcus...
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Looking ahead, emerging
technol...
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Technologies available
today...
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While there is incredible va...
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To what extent does your bus...
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⎮ Find points within your cu...
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⎮ Prepare the enterprise to ...
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Technology Vision 2020 | accenture.com/technologyvision Accenture Tech Vision 2020 - Trend 1

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To what extent does your business understand consumers’
trust (perceived or lack-thereof) in your business?
⎮ Consider the risks and benefits
associated with the business growing
its personalization strategy, and
the methods used to generate
those experiences.
⎮ Seek out opportunities to generate more customer
feedback. Build a holistic understanding of how
individuals experience your digital products or
services today. Use these insights to inform your
approach to designing future interactions.
Decision Points

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