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Bridging the Gap to Productivity TEAM BUILDING WORKSHOP by Amb Juan
BRIDGING
THE GAP TO
PRODUCTIVITY
LECTURE-WORKSHOP
by Zara Jane Juan
Barriers to Effective
Communication
Principles of Corporate
Communications
The Process of Solving
Customers Problem
What are the
Barriers to
Effective
Communication?
5 Principles
of
Corporate
Communications
PLAN
• Measuring communication
without a strategic
communication plan in place is
worse than useless. Deciding
to
• draw up this plan is your first
move..
FIND INTERNAL
CUSTOMER
• Find your Internal Customer.
(This person may be the CEO,
the COO or the CFO.)
• Your corporate
communications department
must have a single Internal
Customer, and that person
must be at the highest level of
the organization..
IDENTIFY YOUR
CRITIC
• You must know who the
person who has the power to
demand results from you
before you can learn the
business
SOLVE INTERNAL
PROBLEM
• Don’t try to put communication
at the top of your Internal
Customer’s agenda. Find out
what problems are already at
the top of his or her agenda
and base your communication
strategy on solving those
problems..
TALK SINCERELY
• Always remember: The
strategic value of
communications will not be
clear to your Internal Customer
until you use communication to
solve his or her problems..
How to Solve
Your
Customer’s
Problem
ource: Selling is a Team Sport by Eric Baron
Phase 1:
POSITION THE SESSION
• How?
• Answer: Create a comfortable
climate
• Tip:
• In a problem solving meeting,
people need to hear the sound
of their own voices as early as
possible.
ource: Selling is a Team Sport by Eric Baron
Phase 2:
CLARIFY THE
OBJECTIVES
• How?
• Answer: Task should be
S - Specific
A - Achievable on Deadline
S - Statement not Question
I - Independent Solution
ource: Selling is a Team Sport by Eric Baron
Phase 3:
REVIEW THE GROUND
RULES
• How?
• Answer:
• State specific guidelines &
ground rules before meeting
the problem
• Explain the roles of the
participants e.g.:
– Problem-owner/s (complainer)
– Facilitator (solution moderator)
– Scribe (recorder of the process)
ource: Selling is a Team Sport by Eric Baron
Phase 4:
Analyze the Problem
• How?
• Answer:
• Simplify the problem by
defining it in simple terms.
Your guide: “Less is More”
ource: Selling is a Team Sport by Eric Baron
Problem Info Analysis
(PIA)
• Background events leading to
the problem
• Rationale for why it is a
problem
• Prior thoughts of the problem
owner
• Problem Owner’s hopes and
expectations for the session
ource: Selling is a Team Sport by Eric Baron
Phase 5:
Generate Alternative
Ideas
• How?
• Answer:
• Brainstorming
– Encourage free flowing of ideas
& be brave to entertain new
ideas & different perspective
– In the process of brainstorming,
suspend the evaluation of ideas
completely
– Participants should be tolerant,
supportive & encouraging of one
another’s idea/s
–
ource: Selling is a Team Sport by Eric Baron
Phase 6:
Evaluate the Selected
Idea/s
• How?
• Answer:
• Find the Value of the Idea
– The key is to find the value in the
idea that on its face, isn’t yet a
solution, and from there, develop
it into a workable solution
Source: Selling is a Team Sport by Eric Baron
Guidelines in Selecting
Ideas
• Problem owner selects the idea to develop
• Selection of idea is done after hearing all ideas of
the group
• The group can decide with input from problem
owner
• The group can decide even without input from the
problem owner
• Ideas must be treated as dynamic entities rather
than static
• Avoid becoming defensive, tense, aggressive,
cynical, or passive & to use the problem solving
methodology to overcome objection
• Remember reacting negatively to something new
is cultural, not personal
Source: Selling is a Team Sport by Eric Baron
Phase 7:
Solution / Action Plan
• How?
• Answer:
• Never leave a problem solving
meeting without an action plan
• State the solution / action plan
– 1. what must be done?
– 2. who should do it?
– 3. when must it be completed?
– 4. who will assist?
Source: Selling is a Team Sport by Eric Baron
STORYBOARDING
EXERCISE
OUT OF THE BOX
TEAM BUILDING
Bridging the Gap to Productivity TEAM BUILDING WORKSHOP by Amb Juan
Bridging the Gap to Productivity TEAM BUILDING WORKSHOP by Amb Juan
Bridging the Gap to Productivity TEAM BUILDING WORKSHOP by Amb Juan
Bridging the Gap to Productivity TEAM BUILDING WORKSHOP by Amb Juan
Bridging the Gap to Productivity TEAM BUILDING WORKSHOP by Amb Juan
Bridging the Gap to Productivity TEAM BUILDING WORKSHOP by Amb Juan
Bridging the Gap to Productivity TEAM BUILDING WORKSHOP by Amb Juan

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Bridging the Gap to Productivity TEAM BUILDING WORKSHOP by Amb Juan

  • 2. BRIDGING THE GAP TO PRODUCTIVITY LECTURE-WORKSHOP by Zara Jane Juan Barriers to Effective Communication Principles of Corporate Communications The Process of Solving Customers Problem
  • 3. What are the Barriers to Effective Communication?
  • 5. PLAN • Measuring communication without a strategic communication plan in place is worse than useless. Deciding to • draw up this plan is your first move..
  • 6. FIND INTERNAL CUSTOMER • Find your Internal Customer. (This person may be the CEO, the COO or the CFO.) • Your corporate communications department must have a single Internal Customer, and that person must be at the highest level of the organization..
  • 7. IDENTIFY YOUR CRITIC • You must know who the person who has the power to demand results from you before you can learn the business
  • 8. SOLVE INTERNAL PROBLEM • Don’t try to put communication at the top of your Internal Customer’s agenda. Find out what problems are already at the top of his or her agenda and base your communication strategy on solving those problems..
  • 9. TALK SINCERELY • Always remember: The strategic value of communications will not be clear to your Internal Customer until you use communication to solve his or her problems..
  • 10. How to Solve Your Customer’s Problem ource: Selling is a Team Sport by Eric Baron
  • 11. Phase 1: POSITION THE SESSION • How? • Answer: Create a comfortable climate • Tip: • In a problem solving meeting, people need to hear the sound of their own voices as early as possible. ource: Selling is a Team Sport by Eric Baron
  • 12. Phase 2: CLARIFY THE OBJECTIVES • How? • Answer: Task should be S - Specific A - Achievable on Deadline S - Statement not Question I - Independent Solution ource: Selling is a Team Sport by Eric Baron
  • 13. Phase 3: REVIEW THE GROUND RULES • How? • Answer: • State specific guidelines & ground rules before meeting the problem • Explain the roles of the participants e.g.: – Problem-owner/s (complainer) – Facilitator (solution moderator) – Scribe (recorder of the process) ource: Selling is a Team Sport by Eric Baron
  • 14. Phase 4: Analyze the Problem • How? • Answer: • Simplify the problem by defining it in simple terms. Your guide: “Less is More” ource: Selling is a Team Sport by Eric Baron
  • 15. Problem Info Analysis (PIA) • Background events leading to the problem • Rationale for why it is a problem • Prior thoughts of the problem owner • Problem Owner’s hopes and expectations for the session ource: Selling is a Team Sport by Eric Baron
  • 16. Phase 5: Generate Alternative Ideas • How? • Answer: • Brainstorming – Encourage free flowing of ideas & be brave to entertain new ideas & different perspective – In the process of brainstorming, suspend the evaluation of ideas completely – Participants should be tolerant, supportive & encouraging of one another’s idea/s – ource: Selling is a Team Sport by Eric Baron
  • 17. Phase 6: Evaluate the Selected Idea/s • How? • Answer: • Find the Value of the Idea – The key is to find the value in the idea that on its face, isn’t yet a solution, and from there, develop it into a workable solution Source: Selling is a Team Sport by Eric Baron
  • 18. Guidelines in Selecting Ideas • Problem owner selects the idea to develop • Selection of idea is done after hearing all ideas of the group • The group can decide with input from problem owner • The group can decide even without input from the problem owner • Ideas must be treated as dynamic entities rather than static • Avoid becoming defensive, tense, aggressive, cynical, or passive & to use the problem solving methodology to overcome objection • Remember reacting negatively to something new is cultural, not personal Source: Selling is a Team Sport by Eric Baron
  • 19. Phase 7: Solution / Action Plan • How? • Answer: • Never leave a problem solving meeting without an action plan • State the solution / action plan – 1. what must be done? – 2. who should do it? – 3. when must it be completed? – 4. who will assist? Source: Selling is a Team Sport by Eric Baron
  • 21. OUT OF THE BOX