On July 15th, the @ZapposLabs team hosted a Teal Happy Hour at our office in San Francisco. We talked a bit about our journey to Self Organization and becoming a Teal organization (http://www.zapposinsights.com/blog/item/a-memo-from-tony-hsieh). The context is missing from the slides but we have a recorded video of the session we hope to get up soon.

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Our Journey
to Teal…

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SPOILER ALERT!!
We don’t have it all figured
out yet.

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Reinventing Organizations
1. Self Organization
2. Wholeness
3. Evolutionary Purpose

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ZapposLabs
Exploring the future of Zappos through non-traditional retail experiments
beyond the online shopping experience

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Maybe corporate structure is
what makes innovation so hard?

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Some Self Organization History…
• 1999 – Zappos founded! (not by Tony)
• 2006 – Core values defined - #2: Embrace and Drive Change
• 2012 – Oct – I get my first email from Tony with the word
“Holacracy” in it
• 2013 – Jan – 2 day Holacracy taster day
• 2013 – July – Meet with Medium team about their roll out
• 2013 – Q4 – Pilot with HR
• 2014 – Q3 All Hands – “If it’s not in Glassfrog it’s not valid”
• 2015 – May – Pulling the band aid off

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No bosses =
Flat?

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No bosses =
Everyone Equal?

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Self Organization =
Work On Whatever You Want?

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Holacracy =
Chaotic?

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Holacracy =
All your self organization answers?
Holacracy =
Teal?

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“Holacracy is not about the people. This is one of the aspects of the
practice that people have the hardest time swallowing, but it’s
fundamental. Holacracy doesn't try to improve people, or make them
more compassionate, or more conscious. And it doesn't ask them to
create any specific culture or relate to each other in any particular way.
Yet precisely by not trying to change people or culture, it provides the
conditions for personal and cultural development to arise more naturally
- or not, when it's not meant to be.”
– Brian Robertson
17

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OK OK OK…remind us why again?

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“It’s not the
fastest or the
strongest that
survive. It’s the
ones most
adaptive to
change.”

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“Great leaders of innovation see their role
not as take-charge direction setters but as
creators of a context in which others make
innovation happen.”
HBR: Collective Genius
No longer casting themselves as solo visionaries, smart leaders are rewriting the rules of innovation. by Linda A. Hill, Greg Brandeau, Emily Truelove, and Kent Lineba

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Thanks for visiting and listening!