Whether you're looking for your first CRM (customer relationship management) app or in search of a replacement system, this slideshow shows you the top software available today. Each comes with a unique offering, a relatively quick setup process and a Zapier integration, meaning you can easily connect your CRM to the other apps in your workflow.
This SlideShare presentation is free resource from Zapier.
For more on CRMs, see https://zapier.com/learn/ultimate-guide-to-crm-apps/
20. The 35 Best CRMs
• CRM is one feature of a broader app
• Let you select a number of apps and
use them together in one place
• Consolidate your work in one place
Multipurpose CRMs…
22. The 35 Best CRMs
• Unique features
• Little installation or setup time
• Works with Zapier for easy integrations
Best CRM Criteria
23. The 35 Best CRMs
10
CRMs that focus on
Conacts
24. The 35 Best CRMs
Google Contacts
Free; Google Apps for Work starts at $5/user/month
The most basic CRM available; already
available to Gmail users
Read a Google Contacts review
26. The 35 Best CRMs
Highrise
Free for 2 users; Around $4/user/month
Helps you know everything possible
about your contacts
Read a Highrise Review
27. The 35 Best CRMs
See Highrise Features and Pricing
28. The 35 Best CRMs
Clevertim
Free for 2 users; Around $4/user/month
A quick overview of your contacts' info
Read a Clevertim Review
29. The 35 Best CRMs
See Clevertim Features and Pricing
30. The 35 Best CRMs
Insightly
Free for 3 users; $9/user/month
Google Apps-styled CRM that
automatically finds contact info
Read an Insightly Review
31. The 35 Best CRMs
See Inightly Features and Pricing
32. The 35 Best CRMs
OnePageCRM
Around $10/user/month
Keeps everything on one page
Read a OnePageCRM Review
33. The 35 Best CRMs
See OnePageCRM Features and Pricing
34. The 35 Best CRMs
Act! Cloud
$10/user/month
An advanced, social network-powered
address book
Read an Act! Cloud Review
35. The 35 Best CRMs
See Act! Cloud Features and Pricing
36. The 35 Best CRMs
Capsule
Free for 2 users; $12/user/month
Organize your contacts into lists
Read a Capsule Review
37. The 35 Best CRMs
See Capsule Features and Pricing
38. The 35 Best CRMs
Solve
Around $13/user/month (min. 3 users)
A deeply customizable CRM that's
integrated with Google Docs
Read a Solve Review
39. The 35 Best CRMs
See Solve Features and Pricing
40. The 35 Best CRMs
Nimble
$15/user/month
An address book that'll tell you who to
contact
Read a Nimble Review
41. The 35 Best CRMs
See Nimble Features and Pricing
42. The 35 Best CRMs
Batchbook
$55/month for unlimited users
Quickly import your contacts and work
the way you want
Read a Batchbook Review
43. The 35 Best CRMs
See Batchbook Features and Pricing
44. The 35 Best CRMs
5
CRMs that focus on
Conversations
45. The 35 Best CRMs
Nutshell
$15/user/month
A CRM that's fun and tells you more
about your contacts
Read a Nutshell Review
46. The 35 Best CRMs
See Nutshell Features and Pricing
47. The 35 Best CRMs
Contactually
$18/user/month
Quickly send bulk emails with
customizable templates
Read a Contactually Review
48. The 35 Best CRMs
See Contactually Features and Pricing
49. The 35 Best CRMs
Streak
Free up to 5 users; $19/user/month
A CRM that's built into Gmail
Read a Streak Review
50. The 35 Best CRMs
See Streak Features and Pricing
51. The 35 Best CRMs
RelateIQ
$49/user/month
Easily share all of your team's email
conversations
Read a RelateIQ Review
52. The 35 Best CRMs
See RelateIQ Features and Pricing
53. The 35 Best CRMs
Close.io
$59/user/month
Track emails and phone conversations
together
Read a Close.io Review
54. The 35 Best CRMs
See Close.io Features and Pricing
55. The 35 Best CRMs
8
CRMs that focus on
Leads & Deals
56. The 35 Best CRMs
ProsperWorks
Free in beta
A mix of contact, conversation, and
deal management
Read a ProsperWorks Review
57. The 35 Best CRMs
See ProsperWorks Features and Pricing
58. The 35 Best CRMs
Pipedrive
$9/user/month
A Kanban board-driven CRM that
shows everything at a glance
Read a Pipedrive Review
59. The 35 Best CRMs
See Pipedrive Features and Pricing
60. The 35 Best CRMs
Zoho CRM
Free up to 3 users; $12/user/month
Manage your leads and deals in a
suite of apps
Read a Zoho CRM Review
61. The 35 Best CRMs
See Zoho CRM Features and Pricing
62. The 35 Best CRMs
Base
$15/user/month
Helps you know exactly what you need
to do next
Read a Base Review
63. The 35 Best CRMs
See Base Features and Pricing
64. The 35 Best CRMs
PipelineDeals
$24/user/month
A dashboard that shows you
everything that's going on
Read a PipelineDeals Review
65. The 35 Best CRMs
See PipelineDeals Features and Pricing
66. The 35 Best CRMs
Pipeliner
$35/user/month
Link your contacts and their
relationships graphically
Read a Pipeliner Review
67. The 35 Best CRMs
See Pipeliner Features and Pricing
68. The 35 Best CRMs
SugarCRM
$35/user/month; Free Community Edition to run on
your own servers
Know everything possible about the
people you're selling to
Read a SugarCRM Review
69. The 35 Best CRMs
See SugarCRM Features and Pricing
70. The 35 Best CRMs
Salesforce
$65/user/month
A powerful CRM platform that lets you
customize everything
Read a Salesforce Review
71. The 35 Best CRMs
See Salesforce Features and Pricing
72. The 35 Best CRMs
10
CRMs that focus on
Marking Automation
73. The 35 Best CRMs
Intercom
Free event tracking and customer profiles; around
$20 per 1k customers for full features
Read an Intercom Review
Talk to customers directly through your web or
mobile app for either marketing or support
74. The 35 Best CRMs
See Intercom Features and Pricing
75. The 35 Best CRMs
Inbound Now
Free basic features; add extra features starting at $9.99 per
plugin or $149.99/year for unlimited plugins and support
A WordPress-powered, self-hosted
marketing engine and CRM
Read an Inbound Now Review
76. The 35 Best CRMs
See Inbound Now Features and Pricing
77. The 35 Best CRMs
Interakt
Around $10/user/month (beta pricing)
Rich analytics about your customers
Read an Interakt Review
78. The 35 Best CRMs
See Interakt Features and Pricing
79. The 35 Best CRMs
Instant Customer
Around $10/user/month with 2 phone numbers and
a point system for call, SMS, and other usage pricing
Keep up with leads from calls, business
cards, lead pages, email, SMS, and more
Read an Instant Customer Review
80. The 35 Best CRMs
See Instant Customer Features and Pricing
81. The 35 Best CRMs
Agile CRM
From $14.99/user/month
See simple ways to engage customers and real-
time notifications to know who you could contact
Read an Agile CRM Review
82. The 35 Best CRMs
See Agile CRM Features and Pricing
83. The 35 Best CRMs
CallTrackingMetrics
$29/month for unlimited users; Phone numbers start at $2.25/
month, calls at 4.2¢/minute, and SMS at 1.75¢/message
Phone call tracking and SMS marketing
Read a CallTrackingMetrics Review
84. The 35 Best CRMs
See CallTrackingMetrics Features and Pricing
85. The 35 Best CRMs
Jumplead
Free for 1 user and up to 100 customers; around
$16/user/month for basic plans
Know exactly where your customers come
from, geographically and on the internet
Read a Jumplead Review
86. The 35 Best CRMs
See Jumplead Features and Pricing
87. The 35 Best CRMs
Infusionsoft
Around $75/user/month
Know what you need to work on plus a
suite of eCommerce features
Read an Infusionsoft Review
88. The 35 Best CRMs
See Infusionsoft Features and Pricing
89. The 35 Best CRMs
Hatchbuck
Starts at $99/month for 1 user and up to 2.5k customers;
$299/month for unlimited users and customers
Focus on your individual contacts and their
actions on your site
Read a Hatchbuck Review
90. The 35 Best CRMs
See Hatchbuck Features and Pricing
91. The 35 Best CRMs
HubSpot
$200/month for 3 users and up to 100 customers;
$100/month per additional 1k customers
Make your content marketing work for you
Read a HubSpot Review
92. The 35 Best CRMs
See HubSpot Features and Pricing
93. The 35 Best CRMs
3
CRMs that focus on being
Multipurpose
94. The 35 Best CRMs
Podio
Free up to 5 users; $9/user/month
Combine all of your team's data in one app
Read a Podio Review
95. The 35 Best CRMs
See Podio Features and Pricing
96. The 35 Best CRMs
Odoo
$15/user/month for each app; free to install on your
own server
A self-hosted suite of apps
Read an Odoo Review
97. The 35 Best CRMs
See Odoo Features and Pricing
98. The 35 Best CRMs
TrackVia
$19/user/month (min. 10 users)
Build a CRM that works the way you want
Read a TrackVia Review
99. The 35 Best CRMs
See TrackVia Features and Pricing
101. The 35 Best CRMs
Get the Best CRM Cheat Sheet
Everything in
this presentation
in a printable
PDF document!
Get the cheat sheet now!
102. The 35 Best CRMs
Learn more about
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103. The 35 Best CRMs
• “The 35 Best CRMs” is a free resource from Zapier, the easiest way to integrate
your apps and automate your workflow.
• App descriptions written by Matthew Guay, marketer at Zapier. Slides by Danny
Schreiber, marketer at Zapier, and Bryan Landers, .
• App screenshots and pricing information pulled from apps in September 2014.
• Photos: Toothpaste aisle courtesy Kevin McShane. Brushing teeth courtesy The
Buried Life. Line of toothpaste courtesy Waltarrrrr. Conversation courtesy Todd
Fong. Leads & Deals courtesy Bruno Covas. Contacts courtesy Myles Grant.
Marketing Automation courtesy Stefan W. Multipurpose courtesy Jim Pennucci.
Credits