2. Uniforms are meant to accurately represent the brand and brand concept. Wearing
a clean and ironed uniform increases the confidence level and appearance of staff
and helps in giving a more upscale customer experience.
Types of Uniform in Hotel Industry:
ā¢ Uniforms for Higher Profiles & Management
ā¢ Uniforms for Supervisor and Associate level
ā¢ Uniforms for contract and casual staff
ā¢ Seasonal/Special Uniforms
4. ā¢ Instil a feeling of belongingness and loyalty among
the staff and enhance the spirit of teamwork.
ā¢ Allow employees to save money on working
clothes and costs of laundering.
ā¢ It is easier for staff to take up messy jobs when
they know that their own clothes are not involved.
ā¢ Some uniforms may have a protective role.
ā¢ Some uniforms may confer prestige on the wearer.
Advantages of providing uniform to staff
6. ā¢ Must be designed to suit every individual rather
than a specific body type.
ā¢ Should look equally attractive to a thin person,
medium body or a largeāproportioned individual.
ā¢Different design for each department, profile & level.
ā¢Helpful in identifying the department and position of
employees.
Appearance suitability and profile of employee
8. ā¢ As staff wears uniforms for 8-10 hours, it should be
most comfortable.
ā¢ Should be loose enough to perform all tasks
efficiently without causing impediments.
ā¢ Jobs involve carrying heavy suitcases, balancing food
trays need space or stretch room under the arms,
across the back and around the waist and chest.
ā¢ Tight clothes restrict movement while causing
continuous irritation and physical discomfort and
result in reduced output and poor job performance.
Comfort in Wearing (Size & Stitching)
9. ā¢ Trouser and shirt combinations work best for most
strenuous jobs for both genders.
ā¢ Restaurant staff needs pockets to be roomy
enough for holding order-taking pads etc.
ā¢ Straight side pockets in jackets and trousers are
convenient since items do not crumble or break or
spill out upon leaning or bending forward.
ā¢ Slanted pockets on the side seam are unsuitable
for putting in the paper etc. easily.
Practicality (usefulness of design features, pockets etc.)
10. ā¢ Collars and cuffs should be smooth and puckered,
not too tight or stiff.
ā¢ Accessories should be avoided as far as possible
since they make laundering difficult.
ā¢ They also have a tendency to get lost or misplaced
creating an incomplete look appearing very shabby.
ā¢ Zips are more convenient than buttons and hooks.
Practicality (usefulness of design features, pockets etc.)
11. ā¢ Type of fabric differs with location and type of work.
ā¢ COTTON items are advisable for hot areas, especially
kitchens since they ābreatheā and are cooler.
ā¢ Pure cotton is difficult to maintain so blends of
cotton like drill cotton and synthetics can be used.
ā¢ SILK is commonly used for female supervisory and
management uniforms for restaurant, front office,
housekeeping and human resources.
ā¢ RAYON is another popular fabric, especially when
blended with other fibres.
Types of Fabric, Durability & Ease of Maintenance
12. ā¢ NYLON has good wash ability but develops static,
tends to stick to the body in hot areas as it allows no
air circulation.
ā¢ TERRYCOT most popular choice for uniforms as they
have the advantages of both natural and synthetic
fibres.
ā¢ WOOL is a requirement in cooler temperatures (air
conditioning) and is indicative of status.
ā¢ Blended or pure wool can be used for suiting. This
needs dry-cleaning, therefore expensive to maintain.
ā¢ GABERDINE is popular suiting material as they keep
up appearances.
Type of Fabric, Durability & Ease of Maintenance
13. ā¢ Availability of funds for purchasing and value
for money are also considered.
ā¢ Par stock is maintain considering staff
turnover and budget.
ā¢ Redesigns or addition of an outlet with a new
theme, the uniforms need to be upgraded or
designed accordingly.
ā¢ A uniform specification card is used to keep
track of designs used at different time periods
for various departments and for levels of staff.
Budget & Staff Turnover
14. Issuing uniform to new employee
ā¢ For new employee a uniform issue slip is
provided by the personnel department.
ā¢ The employee submits the slip at uniform room
and new uniform is issued.
ā¢ Uniform details and particulars of new employee
are recorded in uniform issue register, it is signed
by both the issuing authority and new employee.
ā¢ This register is very useful in case employee
returns the uniform due to inter departmental
transfer or leaves the job.
15.
16.
17. Uniform Exchange Procedures
ā¢ A fresh uniform strictly issued on a one-for-one
basis (fresh for soiled).
ā¢ Check the uniform being exchanged for any
damage and anything left in pockets by mistake.
ā¢ Specific days may be stipulated for different
departments for convenience of uniform room.
ā¢ A uniform exchange slip may be made in case a
soiled set is received and no clean uniform is
issued with the details of items.
ā¢ When the employee wishes to get a fresh set,
he/she receives the items stated in the slip.
18. ā¢ Soiled uniforms are sorted as per item,
department, fabric, the degree of soiling, etc.
ā¢ They are inspected and counted before
dispatched to laundry.
ā¢ If the soiled uniform cannot be mended, the
matter should be reported to the supervisor.
ā¢ A daily delivery of uniforms form is filled with
the quantity of uniforms sent, received and
any balance with laundry.
Uniform Exchange Procedures
19. ā¢ All uniforms should be discarded when found
unusable and a record is maintained during
stocktaking.
ā¢ Movement of uniforms is recorded in the uniform
register. Monthly inventory should be taken.
ā¢ On leaving the hotel, an employee has to get a
signature for āuniform clearanceā from uniform
room after submitting all uniforms.
ā¢ Failing which the amount may be debited from
salary or last pay cheque maybe withheld.
Uniform Exchange Procedures
22. Equipment used in Uniform Room
ā¢ Racks
ā¢ Ironing board with iron
ā¢ Hangers
ā¢ Trolleys (for transporting uniforms)
ā¢ Marking machine
ā¢ Telephone extension
ā¢ Computer system
ā¢ Supervisorās desk
ā¢ Shelves
ā¢ Registers and forms
Tasks and Activities of Uniform
Room
ā¢ Uniform issue and exchange
ā¢ Collection and dispatch of soiled
uniform to laundry.
ā¢ Counting and sorting of uniforms
ā¢ Receipt of fresh uniform from laundry
ā¢ Sorting of fresh uniform
ā¢ Establishing par levels for uniform
ā¢ Stocktaking and Inventory
ā¢ Stamp discards āCondemnedā keep
aside