Yamato Sakai

Yokohama, Kanagawa, Japan Japan

Technical Training Instructor - Dell EMC

Technology / Software / Internet

My mission is "improve the Dell's quality through the training by tech support side"​ as Technical trainer. (responsible region is Japan, in future, I'll be in charge of APJ level about it) My role is the Enterprise product and Client HCLV product for technical support staffs, technical account managers, escalation engineers and more. Task details are ・Delivery training for Dell's staff and Outsource staffs ・Manage local training team staffs ・Communicate among APJ regional trainer to improve our quality ・Drive some project 　- Migration regional local classes to global courses 　- Customize and consultant the contents of class to improve the quality