Alhazen guides Syrian refugees to relief providers in Turkey by matching them with programs that target their specific needs

1. Al-Hazen
Team Gold
Karen • Hong • Daniel • Henry • Sara

2. What is Alhazen?

3. Alhazen guides Syrian refugees to relief providers in Turkey by
matching them with programs that target their specific needs.
Introduction

4. Why Turkey?

5. 2.9 Million
SYRIAN REFUGEES
IN TURKEY
Source: Ministry Of Interior Directorate General Of Migration Management Feb 2017
Why Turkey?

6. Why Turkey?
In the past couple of years, it has become more clear that
Syrians in Turkey are not just temporary ‘guests’, they want
to more long term integration strategies.

7. The Experience

8. You’ve fled your country in hopes of safety and a new life.

9. You have a family to take care of, but it’s
difficult to acquire basic needs.

10. You don’t speak the local language, and
you don’t know where you can get help.

11. Understanding the Current State

12. Who We Talked To
2 NGOs
1 INGO
1 Local Company
2 Syrian Refugees
1 Individual Volunteer
1 Turkish local

13. As a refugee, how can I find the best NGO for me?

14. Source: Ministry Of Interior Directorate General Of Migration Management Feb 2017
139 NGOs have been accredited to work in Turkey.
Current State

15. Source: https://graphcommons.com/graphs/a5f158c2-9d58-4745-9fe5-97bc9d86dac4

16. Some places have really good structure in place for refugees and
some places have nothing”
– Michelle
Community Center Volunteer
Ankara, Turkey
Different institutions in different provinces offer different services; even
within the same institution there may not be a unified approach.”
– UNHCR
Saferworld report
2016
“
“

17. As a Program Manager, how can I find refugees that I can help?

18. NGO Program Manager
Needs to meet quota Needs help
Refugee

19. NGO Program Manager
Needs to meet quota Needs help
Refugee

20. NGO Program Manager
Needs to meet quota Needs help
Refugee

21. NGO Program Manager
Needs to meet quota Needs help
Refugee
Information Gap

22. Key Insight
Because there isn’t a single consolidated network of relief
services, there is a missed opportunity to help both the
refugees and relief providers find one another and
distribute relief where it is needed most.

23. How might we help refugees access relief providers that
can support their specific needs?
Opportunity
How might we match NGOs to eligible refugees for the
specific programs that they provide?

24. How it works

25. NGO’s portal Refugees’ App
How it works
• Input needs through chatbot
• Receive confirmations
• Manage and rate NGOs services
• Program managers access information
of eligible refugees
• Connect and call matched refugees
• Review program’s improvement

26. NGO’s portal Refugees’ App
How it works
• Input needs through chatbot
• Receive confirmations
• Manage and rate NGOs services
• Program managers access information
of eligible refugees
• Connect and call matched refugees
• Review program’s improvement

27. Designing the Future State

28. Video

29. Prototype

30. The NGOs have an obligation to their funders to actually provide a
service or relief to an amount of people that they promised that
would be helped.”
– Hisham
IRC, Oakland, CA, U.S.
Feedback
“

31. Grant Givers
Invest money
NGOs
Provide Relief
Syrian Refugees
Receives Aid

32. Next steps

33. • Test with NGOs in Turkey
• Feedback from Syrian Refugees
• Ask more experts about eligibility requirements
• Get NGOs on-board our service
Next Steps

34. Thank You
Team Gold
Karen • Hong • Daniel • Henry • Sara