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GUJARAT POWER ENGINEERING &
RESEARCH INSTITUTE
NAME:PRAJAPATI VIJAY H.
BRANCH:ELECTRICAL
ENROLLMENT NO.:151040109030
Subject: Communication Skills
Department: Civil Engineering
Semester: 1st
CONTENTS
What is Listening?
Why Listening is important?
Types of Listening
Hearing v/s Listening
Tips to improve listening
Do you know these?
WHAT IS LISTENING?
Listening is hear something with
thoughtful attention:give consideration.
“We were given two ears but only one
mouth, because listening is twice as
hard as talking.”
Listening is an active process that has
three basic steps:
(1)Hearing
(2)Understanding
(3)Judging
WHY IS LISTENING
IMPORTANT?
Good listening leads to positive attitude
,cordial relations and better participations.
It helps to understand the speaker or
presentator.
It improves our knowledge.
Provides valuable information for the
purpose of decision making.
It is also important in G.D.(Group
Discussion) to understand other’s opinion
and comment on it.
Prevents problems escalating.
TYPES OF LISTENINING
Active Listening: You listen closely to
content and intent. What emotional meaning
speaker be giving you? You try to block out
barriers to listening.
Passive Listening(Inactive
Listening):The definition of this is the old
adage, “In one ear and out the other.” You
hear words but your mind wanders.
Selective Listening: you listen only what
you want to hear. You hear some of the
message and immediately begin to formulate
your reply or guess the speaker without
waiting for the speaker to finish.
Empathetic Listening: Listening
something with empathy is known as
empathetic listening. Empathy refers to
emotions.
E.g.: Listening to a sad event, we need to
listen with sad emotions.
HEARING V/S LISTENING
HEARING LISTENING
o Hearing is like breathing, Listening is a skill which
It is automatic,It is physical. Can be achieved only through
practice.
o Hearing is a bio-logical act. Listening is a conscious act.
o There is no understanding Listening involves hearing,
or appropriate response. receiving, comprehending and
responding appropriately.
TIPS TO IMPROVE LISTENING
Listen carefully. Helps you to…
-Understand
-Comprehend
-Evaluate
 Carefully listening require a conscious
effort on your part.
 You must be aware of the verbal and
non-verbal messages.
Be mentally and physically prepared to
listen.
Don’t interrupt. Take notes if you worry
about forgetting a particular point.
Listen to how word/sentence is said. Be
alert for the emotions behind the words.
Maintain good body posture.
DO YOU KNOW THESE?
We listen at 125-250 wpm, think at 1000-
3000 wpm.
75% of the time we are distracted,
preoccupied or forgetful.
 20% of the time, we remember what we
hear.
Less than 2% of peoples have had formal
education with listening.
Listening skills slide show

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Listening skills slide show

  • 1. GUJARAT POWER ENGINEERING & RESEARCH INSTITUTE
  • 3. Subject: Communication Skills Department: Civil Engineering Semester: 1st
  • 4. CONTENTS What is Listening? Why Listening is important? Types of Listening Hearing v/s Listening Tips to improve listening Do you know these?
  • 5. WHAT IS LISTENING? Listening is hear something with thoughtful attention:give consideration. “We were given two ears but only one mouth, because listening is twice as hard as talking.”
  • 6. Listening is an active process that has three basic steps: (1)Hearing (2)Understanding (3)Judging
  • 7. WHY IS LISTENING IMPORTANT? Good listening leads to positive attitude ,cordial relations and better participations. It helps to understand the speaker or presentator. It improves our knowledge.
  • 8. Provides valuable information for the purpose of decision making. It is also important in G.D.(Group Discussion) to understand other’s opinion and comment on it. Prevents problems escalating.
  • 9. TYPES OF LISTENINING Active Listening: You listen closely to content and intent. What emotional meaning speaker be giving you? You try to block out barriers to listening. Passive Listening(Inactive Listening):The definition of this is the old adage, “In one ear and out the other.” You hear words but your mind wanders.
  • 10. Selective Listening: you listen only what you want to hear. You hear some of the message and immediately begin to formulate your reply or guess the speaker without waiting for the speaker to finish. Empathetic Listening: Listening something with empathy is known as empathetic listening. Empathy refers to emotions. E.g.: Listening to a sad event, we need to listen with sad emotions.
  • 11. HEARING V/S LISTENING HEARING LISTENING o Hearing is like breathing, Listening is a skill which It is automatic,It is physical. Can be achieved only through practice. o Hearing is a bio-logical act. Listening is a conscious act. o There is no understanding Listening involves hearing, or appropriate response. receiving, comprehending and responding appropriately.
  • 12. TIPS TO IMPROVE LISTENING Listen carefully. Helps you to… -Understand -Comprehend -Evaluate  Carefully listening require a conscious effort on your part.  You must be aware of the verbal and non-verbal messages.
  • 13. Be mentally and physically prepared to listen. Don’t interrupt. Take notes if you worry about forgetting a particular point. Listen to how word/sentence is said. Be alert for the emotions behind the words. Maintain good body posture.
  • 14. DO YOU KNOW THESE? We listen at 125-250 wpm, think at 1000- 3000 wpm. 75% of the time we are distracted, preoccupied or forgetful.  20% of the time, we remember what we hear. Less than 2% of peoples have had formal education with listening.