Take 5 with Unify and find out how you can simplify your communications systems.

1. RETHINKING
COMMUNICATIONS
5 Ways to Simplify and Optimize
Your Communications Systems

2. A BRIGHT IDEA
Started a Company

3. THE COMPANY
More people had more
bright ideas to share.

4. Connecting Became
Increasingly

5. The Growing
■ Added Complexity
■ Limited Mobility
■ Increased Costs
■ Decreased Productivity
PAIN
Maintaining and using disconnected
communications solutions along
with a phone system:
Hello?
Hello?

6. Our
Optimize communications
with 5 consolidation techniques
BRIGHT IDEA:

7. The User Landscape
CONSOLIDATE
Integrate all the ways your people
communicate into one place
1

8. A Consolidated User
Landscape MEANS
No time wasted jumping from
voice, to fax, to email, to chat
A consistent mobile experience with
complete access to the same menu
and tools
Greater connectivity leading to faster
problem solving and response times

9. minutes
WASTED
75
Workers waste more than
75 minutes daily tending to
multiple communication
channels such as e-mail, instant
message, and voicemail.
Source: Sage Research

10. Mobile and Office
CONSOLIDATE
Prevent breaks in productivity
as employees travel, work
remotely and attend
out-of-the-office meetings
2

11. Consolidating Mobile
and Office MEANS
Workers have access to the same
applications on their mobile devices
that they use in the office
Never missing a call – one-number
service means work numbers follow
their employees
Shorter wait times for customers

12. spend at least 2
days a week away
from their primary
office location
Source: Q2 2013 Forrsights Workforce Survey
27%of Workers
REMOTE WORKING

13. WANT MORE
ON MOBILITY?Learn how to keep your team
connected anytime, anywhere.
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14. Management of Customer
Communications
CONSOLIDATE
Provide a sophisticated customer
experience offering them multiple
ways to engage with you
3

15. Providing relevant customer data
and enabling your teams to solve
problems faster
Conferencing and social collaboration
options improve response times
A better, more holistic approach to
customer service, providing a superior
customer experience and an edge
over the competition
Managing Customer
Communications MEANS

16. TWICENews of bad customer
service reaches more than
twice as many ears as praise
for a good service experience.
Source: US White House Office of Consumer Affairs
MORE
THAN

17. Multiple Sites into a
Unified Experience
CONSOLIDATE
Provide a consistent user experience
allowing multiple locations to enjoy
the same tools
4

18. Consolidating Multiple
Sites into One MEANS
Avoiding network integration
issues across different platforms
Lower support costs
The ability to easily scale
across all locations

19. MORE
THAN
Source: Forrester
of IT professionals can
make a business case for
unified communications
based on cost savings.

20. The Platform and All
Applications into
One Solution
CONSOLIDATE
Combine multiple applications
and legacy products into a single,
unified platform
5

21. Consolidating into a
Single Platform MEANS
Reducing capital and operating costs
Improving employee productivity
by providing access to powerful
communication tools in one click
Cutting-edge technology in one
easy-to-use and flexible system

22. Source: IDC Survey
61%Organizations
cite increased productivity
as a benefit of consolidating
unified communications and
collaboration technologies
of

23. ■ Cost Savings
■ Better Collaboration
■ Improved Customer
Satisfaction
■ Increased Productivity
■ Greater Mobility
The company optimized its
communications and enjoyed
Consolidation WORKED

24. WANT MORE?Maximize your mobile team’s effectiveness
communication solutions for the “anywhere” worker
To learn about Unify and what we can do for your business, visit:
unify.com/us/products-services/smb-meet-unify
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