Localz solutions enable retailers to thrive in the “Individual Economy” Customers are educated by every connected experience and buy from the brands that meet their demands. The Individual Economy - Iconomy is the growth in consumer expectations of getting what they want, where they want it and when they want it. Customers want to know when their delivery is coming and the flexibility to change details. Localz Solutions Localz provides solutions that transform the last mile of deliveries in retail businesses. Whether receiving a delivery or collecting in store, customers now demand real-time transparency, simplicity and control of their experience. The fulfilment experience is as important as the product. Product Benefits Localz last mile solutions provide drivers and real-time transparency throughout the delivery process. (Technician, Delivery and Attendant Apps that improve productivity) Customers know where their parcel/technician is and can re-schedule through their app. Localz Click & Collect technology reduces instore collection times by 50%. Instore team and customer satisfaction rates double. Deck presented at the Validify -Retail Innovation Dinner- London 3rd October 2017

1. FULFILMENT
FOR THE
ICONOMY
© Localz 2017
October 2017

2. WE NOW LIVE IN AN INDIVIDUAL ECONOMY
What I want, where I want, when I
want

3. PROCESS TRANSPARENCY, CONTROL
AND SIMPLICITY IS NOW THE
BASIC EXPECTATION

4. WE HAVE MOVED FROM AN ERA OF
TRUST TO ONE OF CONTINUOUS
VERIFICATION

5. WE ARE EDUCATED BY EVERY
CONNECTED EXPERIENCE

6. AND BUY FROM BRANDS
THAT MEET OUR
EXPECTATION

7. SOME WON’T ADAPT QUICKLY
ENOUGH

8. THOSE THAT PROVIDE
TRANSPARENCY AND
SIMPLICITY THRIVE

9. AND GAIN MASSIVE EFFICIENCIES

10. ICONOMY CONSUMERS NOW EXPECT
TRANSPARENCY, SIMPLICITY AND
CONTROL OF THE LAST MILE
Continuous
progress updates
Real-time
tracking
Personalised
communications
Immediate
dispatch
Change delivery
options in-flight

11. IN-STORE STAFF NEED INTUITIVE
EFFICIENT TOOLS TO MAKE THEIR
JOBS EASIER
Location-triggered
notifications
Multi Order Picking
Contextually
aware
Intuitive app
design

12. Woolworth’s Limited use Localz Click & Collect to streamline
the collection process across 900 stores
• Reduced average collection from
>15mins to less than 4 mins
• Average handover time 15 secs
• Average staff acknowledgement of
order time 42 secs
• Material increase in Net Promoter
Score

13. “This is much more professional and matching
the in-store experience with the online
experience. It’s all about winning from a
customer point of view… reducing service times
for the customer”
Elise Barber, Head of Online Business Development,
Woolworths Limited

14. FULFILMENT FOR THE
ICONOMY
© Localz 2017
tim.andrew@localz.com
+44 (0) 7480 289 272