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Customer Service: What We Do Zappos lessons: Building a Customer-Focused Culture

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Customer Service: What We Do Internally No call times No sales-based performance goals for reps Run warehouse 24/7 Inventory all product (no drop-ship) 5 weeks of culture, core values, customer service, and warehouse training for everyone in Las Vegas Culture book Interviews and performance reviews are 50% based on core values and culture fit

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