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Zappos at a Glance <ul><ul><li>Founded Zappos lessons: Building a Customer-Focused Culture

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Zappos at a Glance Founded in 1999 Zappos is powered by service Providing the best service and online shopping experience possible. Free shipping both ways. 365-day return policy. Fast fulfillment. Expedited delivery. Fast, friendly & expert customer service. Best selection Over 1100 brands. Over 150,000 styles. Over 800,000 unique UPCs. 3 million pairs of shoes. Photographed in multiple angles. 100% of products inventoried (no drop ship). Zappos is a service company that happens to sell shoes, clothing, handbags, eyewear, watches (and eventually a bunch of other stuff).

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