Hosted by TechSoup on August 17, 2022. https://events.techsoup.org/events/details/techsoup-techsoup-events-and-webinars-presents-public-good-app-house-technology-with-a-purpose-innovative-solutions-to-feed-more-people/ Technology is reshaping how nonprofit organizations help people worldwide, forcing nonprofits to be nimble and creative. In this demonstration-style event, organizations in the food sector share their inventive solutions to feeding more people. Join this event to learn: How Lemontree added an invisible layer of tech between their staff and clients to offer personalized referrals to the best food resources How Food Cloud decreased the time needed to update records from 40 minutes to seconds How HelpAction used text messages to coordinate 500 food delivery volunteers during the devastating Texas winter storm How Enclude helped FoodCloud use Twilio and Salesforce together to drive best practices and quality data

1. Public Good App House:
Innovative Solutions to
Feed More People
August 17, 2022

3. 3 © TechSoup Global. All Rights Reserved.
Here’s how to engage in
today’s event:
Questions? Use the Q&A feature.
Check your inbox! We’ll email you the replay, slides,
and resource links within a couple days.
Learn something cool? Tweet at us @TechSoup with
hashtag #PublicGoodAppHouse
Closed captioning is available. Turn on with the CC
button located in your Zoom menu.
Hosted on

4. A Global Network Bridging Tech Solutions and
Services for Good.

5. 5 Copyright © TechSoup Global. All Rights Reserved.
Event Partner

6. Download the report:
twilio.org/sonder-2022

7. 7 © TechSoup Global. All Rights Reserved.
@TechSoup #publicgoodapphouse
Guest Experts
Rory Fallon
FoodCloud
John Hernandez
Nonprofit Exchange
Alex Godin
Lemontree Foods
Elizabeth Kelly
Enclude

8. 8 © TechSoup Global. All Rights Reserved.
Rory Fallon
@TechSoup #publicgoodapphouse
FoodCloud

9. Technology With A Purpose
Rory Fallon :: Programme Manager

10. Our vision is for a world
where no good food
goes to waste

11. Reduce Global Food Waste Reduce climate change
Support People in Need
Food Waste - The Problem
40%
of food is wasted
globally
people don’t have
enough food to eat
10%
of global greenhouse
gasses relate to food
waste
835m

12. Since 2013, FoodCloud has supported the
redistribution of…
tonnes of surplus
food with our
partners
65,000
meals
(equivalent)
150m
community
groups
supported
12k+
Working
across 4
countries
4
…with our amazing redistribution and network partners
tonnes CO2-eq
avoided
200,000

13. Introducing to
the Foodiverse
How it works in 3 simple steps
Supporting a community
of food donors and
charities to rescue over
1,000,000 meals
every week.

14. Reducing Work with Twilio Studio
When Ireland locked down due to Covid-19 we urgently needed to contact our
charity base to establish if they were still open.
Each successful interaction took an average 40mins to complete.
Using Twilio Studio we designed, built, tested and deployed a simple chatbot in 4
hours which saved our support team approximately 400 hours of work

15. Twilio Studio
Simple Drag and Drop Interface
Allows us to contact a large number of
people at once, and they can reply in
their own time
Frees up customer support teams to
better support open charities

16. Building Better Bots
We have since used Twilio Studio
multiple times, to gather tens of
thousands of responses from
charities in the UK and Ireland and to
give information tailored to their
needs

17. Food waste
hurts our
planet
Help us fight it

18. 18 © TechSoup Global. All Rights Reserved.
Elizabeth Kelly
@TechSoup #publicgoodapphouse
Enclude

19. August 2022
Combining
Salesforce and
Twilio to enable
FoodCloud Success

20. Who are
Enclude?
Formed in 2006 as registered Irish Charity
Provide Digital expertise to Non-Profits and Charities
Dedicated and Experienced Staff of 25
Partners with Techsoup Global, Salesforce and
AccountsIQ
IT Donations to 2000 + Irish non-profits
IT Solutions to over 400 Irish non-profits

21. Enclude
Solutions
Salesforce CRM and AccountsIQ
Helps charities manage their data better
Clients
Donations
Volunteers
Donors
Resources
Funders
transparency
Good Governance
Enclude Salesforce CRM Solutions
Helping non-profits manage their data
better

22. The Problem
FoodCloud needed a great CRM that could manage
- Volunteer Management
- Donor Relationships
- Food donations
- Food distribution records
- Funder accountability
- Excellent reporting and analysis
- Integration with other Systems
FoodCloud also needed a
great Call Centre system

23. Salesforce and
Twilio
The Solution
Salesforce Advantages
Contains all parts of FoodCloud’s work
Full view of donors, volunteers, cases
Full reporting and analysis
+
Twilio Advantages
Full call centre functionality
Call analysis and reporting

24. How we did it
Enclude + Kaptea
Kaptea used Twilio Flex to develop a customisable
call centre interface for Food Cloud.
Enclude wrote a REST API to
- Receive a request from Twilio with the caller's
number when a call comes in
- Send the relevant data to the customized Twilio
interface (contact and case details) to be viewed
and edited by FoodCloud staff member.
- Create a secure channel so that only requests
from FoodCloud's Twilio Flex will be accepted from
Salesforce
Reducing staff time and effort and ensuring secure
quality data

25. Success!
FoodCloud staff work within a single system when
the call comes in.
FoodCloud staff have the most up to date data from
their Salesforce CRM when they are talking to a
Funder, Donor or Volunteer.
FoodCloud staff can update information and cases
from Twilio directly into Salesforce. Data is stored
in one place.
Food Cloud has a great secure Salesforce CRM to
hold its Data and
a great Call Centre System

26. Call to Action
Make life easy for your staff!
Look at how Apps can work
together.
Keep a single secure place for
all your data.
Collaborate with other
experts!

27. 27 © TechSoup Global. All Rights Reserved.
John Hernandez
@TechSoup #publicgoodapphouse
Nonprofit Exchange

28. HelpAction +1-737-377-2223 info@helpaction.org www.helpaction.org
HelpAction.Org
Your Community
WE ARE
WE ARE

29. HelpAction +1-737-377-2223 info@helpaction.org www.helpaction.org
The Problem
A Changing
Volunteer Landscape
Technology &
Accessibility

30. HelpAction +1-737-377-2223 info@helpaction.org www.helpaction.org
The Solution
Building Around
the Volunteer
Keep It Simple

31. HelpAction +1-737-377-2223 info@helpaction.org www.helpaction.org
Don’t ANNOY
the Volunteer!
One at a Time
Create Value
for Each Text

32. HelpAction +1-737-377-2223 info@helpaction.org www.helpaction.org
Be A HERO

33. HelpAction +1-737-377-2223 info@helpaction.org www.helpaction.org

34. HelpAction +1-737-377-2223 info@helpaction.org www.helpaction.org

35. HelpAction +1-737-377-2223 info@helpaction.org www.helpaction.org
MARKETING
OBJECTIVES
CLIENT’S
TESTIMONIAL
“ Received constant updates and texted with both
the wife and husband. When the delivery was made
I was so grateful and surprised by the amount that
was given to me….and thanks a million to this
organization for doing what you do. God bless!!!” –
Austin Delivery Recipient - Winter Storm of 2021

36. HelpAction +1-737-377-2223 info@helpaction.org www.helpaction.org
HelpAction.Org
Pantry Signup @

37. 37 © TechSoup Global. All Rights Reserved.
Alex Godin
@TechSoup #publicgoodapphouse
Lemontree Foods

38. 38 © TechSoup Global. All Rights Reserved.
@TechSoup #publicgoodapphouse
Q&A

39. What’s one thing you learned today?
Share with us in chat

40. Support future demo events and reach nonprofits and
NGOs using apps to deliver on their mission by
becoming a sponsor.
Contact Susan Tenby for more information.
stenby@techsoup.org
Become a Sponsor

41. Thank you for attending.
Please complete our post-event survey. The link is in chat!