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Scaling Startups
September 12th 2013. London
#ScalingStartups @TalentPuzzle
Scaling Startups
Ben Fletcher, TalentPuzzle
@benfletch
#ScalingStartups @TalentPuzzle
Scaling Startups
September 12th 2013. London
#ScalingStartups @TalentPuzzle
Chris Tottman @NotionCapital
Building a winning team:
Recruiting Star Players
Chris Tottman @NotionCapital
FUNDS
6 Inv.
20 to go
9 Inv.
4 Fund Ret.
$30m $110m
2000 Cos Reviewed
Chris Tottman @NotionCapital
$1 billion
2k jobs
7yr Hot 100
Chris Tottman @NotionCapital
9yrs to build
9m users
20k customers
$150m revenues
$700m exit
0 to 650 people
MessageLabs
Chris Tottman @NotionCapital
30 Biggest SaaS providers solved the 3
biggest challenges facing every
founder/CEO:
• Acquiring capital
• Consuming customers
• Hiring the best talent
We believe category leadership is a talent
driven economy…
Chris Tottman @NotionCapital
You must fill the gaps
with world class talent &
remain capital efficient
You have to continue to
out hire the competition
in each area YoY
Chris Tottman @NotionCapital
What we look for: Cultural View
Chris Tottman @NotionCapital
The Big Questions
 Early - Winners are always winners so tell me about your track
record of winning?
 Early - Whats the gap btw what we need and where you're strong?
(needs analysis)
 Middle – Deeper analysis of the above
 Final - How will you transform our business? (whats in it for us)
 Final - How will you migrate into our business over 100 days?
Chris Tottman @NotionCapital
Top Tips
 Selling then Interviewing
 Exciting then formal (but always expressing
the entrepreneurial personality)
 Make it competitive
 Direct & Recruiters (an extension of your
Exec)
 Design the Org in detail & then hire explicit
to that (don't design jobs around people)
 They have to be world class in 3 or 4 areas
not good at a long list of areas
 Everyone can blackball any candidate with
good reason
 Loads of formal and soft references all the
way through
 Go for a pint / dinner
Chris Tottman @NotionCapital
Smart & a
little mad?
Big Market
& Big Pain?
Scalable
Business?
Let’s Talk
ctottman@notioncapital.com
www.notioncapital.com
Scaling Startups
September 12th 2013. London
#ScalingStartups @TalentPuzzle
Andy McLoughlin, Co-founder
Follow me @bandrew
Users in 100,000+
organizations
Content collaboration for
government & enterprise
London, San
Francisco, NYC, Washington
DC
Founded in London in late 2006
170 staff across four offices in two countries
Raised $40M in venture capital across three rounds
Investors include Eden Ventures, Matrix Partners, Jafco Ventures,
DAG Capital, In-Q-Tel and Webex founder Subrah Iyar.
International expansion,
culture and comms
(or how I learned to stop worrying
and love the 8 hour time zone difference)
REALLY
Do you
need to be there?
Everything I’ve learnt about
*international expansion in about
20 minutes
(* to the US generally and SF in particular)
Gaping void silicon valley
Navigating the US
http://gapingvoid.com/2008/08/05/silicon-valley-map/
Google map – SF to San Jose
San Francisco
(hipsters and winos)
Google map – SF to San Jose
Silicon Valley
(khaki and Googlers)
It’s kind of like Reading
(but with sunshine and palm trees)
Borrowed from http://www.orkposters.com/sanfran.html
For Huddle, it was always going to
be San Francisco
Location sorted. You’re on
your way!
• Create US entity
• Register to trade in
State of California
• US banking
• Visas
• Hiring + benefits
Regardless of where you
trade, incorporate in Delaware
• Generous tax benefits, well-defined body of case law
• Suck up the cost and get a lawyer to sort this
• Valley lawyers often willing to defer costs until VC
financing and trade cost for equity
US banking for business
• They’re connected to
everyone in the valley
• Regular networking
events
• Venture debt and working
capital facilities
• Set up US accounts from
the UK
• Now also offer UK
banking
www.svb.com/accelerator
US banking for you
• Opening a personal US bank account is
easy but getting credit isn’t
• Every ATM charges a fee
• The answer = HSBC Premier
• Free, instant transfers between
international accounts, all ATM fees
repaid, credit card based on UK credit
• Accounts can be opened from the UK
Company sorted!
Let’s get to work!
• Create US entity
• Register to trade in
State of California
• US banking
• Visas
• Hiring + benefits
FACT
It’s very naughty to come to the US and
work without a visa
With the ESTA you are allowed to stay for up
to 90 days, do business for your foreign
company (partner meetings, client meetings,
board meetings, conferences) and perhaps
take a holiday.
But you absolutely cannot work for a US
company. Oh no.
Many visas, many options
There are a ton of options (including
temporary and student visas) but the most
popular are:
• H1-B (Highly skilled migrant)
• L1-A (Intercompany transfer)
• O-1 (Alien of extraordinary ability)
• E-2 (Investor visa)
Hands up who likes
filling in forms?
Visa applications are paperwork-
intensive process and one slight
error will void your application so
use an attorney!
Suhi Koizumi & Olivia Serene Lee
Minami Tamaki LLP
360 Post Street, 8th Floor
San Francisco, CA 94108
www.MinamiTamaki.com
Premium processing L1-A
 You must be outside the US to apply
 You must attend the local embassy in person
 Entering the US during the visa application is allowed but frowned
upon. Make sure you can prove the trip is temporary!
Company
Submits Petition
Application
[day 1]
Petition
Approved
[day 20]
Submit Visa
Application
Online [day 21]
Embassy
Interview
[day 25]
Passport
Returned
[day 30]
My visa hell experience (2010)
Submit application
and begin ‘business
trip’ to US [day 0]
Begin hassling
attorneys
[day 45]
Lose temper and
cancel 1st application
[day 50]
Re-apply, paying for
premium processing
[day 51]
Learn colleague’s
application
approved. Lose shit.
[day 52]
Application returned
with Request for
Extra Information
[day 66]
Submit Extra
Information [day 75]
3 month visa
expires, leave US
quickly [day 89]
Application
approved. [day 95]
Approved Petition
+
Passport with L1-A
+
Stamped I-94
=
Making your first US hires
• Create US entity
• Register to trade in
State of California
• US banking
• Visas
• Hiring + benefits
International hiring 101
Hiring in the US is broadly the
same as hiring anywhere else.
Don’t hire people you might hate,
make sure they can do the job, use
your network, use LinkedIn, hire an
in-house recruiter at scale, avoid
agencies etc.
(but if you do need a recruiter)
Connery Consulting (conneryconsultingllc.com)
have staffed for Salesforce.com, Zendesk and
many others.
Betts Recruiting (bettsrecruiting.com) specialise is
sales, marketing and business development. They
throw fun parties.
Gross generalisation #1
Hiring in the US is relatively easy
True! Firing is also easy. Get at-will
contracts from your lawyers. 3 month
probation period and let go early if not
working.
Gross generalisation #2
Valley people are more start-up savvy
True! It’s all about the options pool. Bonuses
less common. 15 days vacation. More
flexibility but people know their market
value and expect to be looked after.
Gross generalisation #3
British humour is always acceptable
False! Keep it out of interviews. No bad
taste jokes. Don’t ask people their age or
personal questions. If you think it might
be inappropriate, it probably is and you
may get sued for it. Just don't.
Gross generalisation #4
A great package of extras is expected
True! The more you offer, the more
attractive you will be. This means great
healthcare, lots of snacks in the office,
lunch (and dinner) provided, Aeron
chairs...
Actual start-up snack room
Primer: US healthcare
• Healthcare with vision and dental is expected
• This will cost around $500 per employee (extra for
spouses and children)
• Even the best health insurance only covers 90% of
cost of an accident
• Most popular plans in CA are Anthem Blue Cross,
Blue Shield, Cigna, Kaiser
• We chose Anthem Blue Cross EmployeeElect (with
$20 copay)
• Use an HR partner to coordinate (unless you’re a
masochist)
• Trusted local partners include Advisor (advsor.com)
and TriNet (trinet.com)
The other stuff: US payroll,
social security, IRS etc
Like company formation and healthcare,
don’t even bother doing this yourself. It’s
a massive, massive distraction.
Again, Advsor or TriNet are recommended.
It’s f*cking expensive!
•$50k to get a team up and running (visas, flights, office,
accommodation, payroll, taxes, incorporation)
•5-10% of this cost to cheat 
Dealing with
distance
Transplanting culture
• If you can, start with a founder
• Consider bringing a small number of
established team
• Bring what’s best about your company
• Be prepared to spend a lot of time with
your new team outside of the office
• Try and make each new office better than
the last
Communicating with home
• You get up earlier (7am starts
are normal)
• UK team work later
• VOIP office phones
• Google Voice for cheap calls
via your mobile
• Weekly all-hands with video
conferencing
Thank you!
@bandrew | @huddle
Scaling Startups
September 12th 2013. London
#ScalingStartups @TalentPuzzle
Innovative approaches to recruitment and the roles of the founders
Alicia Navarro & Joe Stepniewski – Skimlinks founders
What have we done right?
• Currently have 66 employees
• Out of our current employees:
– 100% of people that started with us in 2008 are still with us
– All but 1 person that started with us in 2009 are still with us
– All but 3 people that started with us in 2010 are still with us
– 100% of people that started with us in 2011 are still with us
Hiring in early days…
Costs matters more Culture fit matters more
General skills matter moreSense of ownership matters more
Look in unlikely places
Make it hard to apply
Try to shock during interviews to find out the
truth
Look open-source & project involvement
Hire future entrepreneurs
Widen pool of potentials: become a visa sponsor
73
Personalised packages that show you listen & care
“Leithification”
Aim for a Rainbow Family
70% 30%
Ratio Men:Women
21 nationalities
Australia, Austria, Brazil, Canada, China,
France, Greece, Hungary, Irish, Italy,
India, Japan, Pakistan, Poland, Portugal,
Singapore, South Africa, Sweden,
Ukraine, United Kingdom, United States
CEO lunch
Be open-minded about matching people to roles
Blogger with no degree
Personal Assistant
Communications Manager
Marketing Director
CS grad with no experience
Data input intern
Business Development
Product management
Grad with no experience
Account Management
Business Development
Future CEO
CS grad with no experience
Categorisation intern
Operations Manager
QA Manager
Interns and grads are the lifeblood of a startup
15% of our current employees joined us as interns
Don’t hire too many or too quickly…
… else expect churn
Create traditions
Fleetwood Fridays Christmas parties
Welcome questions #skimlove
Understand and foster your culture
Make start-up education part of overall package
Celebrate wins, especially technology successes
Hire internal HR at about 20 people
100% of employees interviewed by a founder
Founders will spend 30% on hiring & retention
Alicia Navarro
@alicianavarro
alicia@skimlinks.com
Scaling Startups
September 12th 2013. London
#ScalingStartups @TalentPuzzle
Scaling Startups
September 12th 2013. London
#ScalingStartups @TalentPuzzle
Scaling Startups
September 12th 2013. London
#ScalingStartups @TalentPuzzle
The Secrets of Creating A Great Company
Culture
titus.sharpe@mvfglobal.com @titussharpe
MVF helps Companies Acquire New Customers Across the World.
278%
A B C
0-5 6-50 50+
How Many Staff In Your Company?
The Secrets of Creating A Great Company
Culture
1. The End Goal
2. Six Human Needs
3. Hiring Secrets
4. Scaling Culture Secrets
5. Acquisition Culture Secrets
The End Goal
a. Great Lifestyle Business
b. Exit from Trade or Float
The End Goal
Business Model Scale Culture
Business Model:
The Importance Of Gross Profit
Define the Culture You Need
To Achieve Your End Goal
MVF Culture
Energy & Ability to energise others
Passion
Gets the job done
Smart
Energetic and Smart Marketing Culture
MVF Culture
Energetic and Smart Marketing Culture
Energetic, Smart, Data Driven Sales & Marketing Culture
The Secrets of Creating A Great Company
Culture
1. The End Goal
2. Six Human Needs
3. Hiring Secrets
4. Scaling Culture Secrets
5. Acquisition Culture Secrets
We Are Apes98.8%
Six Human Needs
1. Connection & Love
2. Growth
3. Significance
4. Contribution
5. Variety
6. Certainty & Comfort
VS
Huge Salary
Build A Family
Real World Gamification
• Employee of the Month
• Awards Ceremonies
• Big Gun Prizes
• Flags
Fact For Granny
• Awards
• Press
• Milestones
Celebrate Events
56p
£1
£14
Encourage the Extra Curricular
Six Human Needs
1. Connection & Love
2. Growth
3. Significance
4. Contribution
5. Variety
6. Certainty & Comfort
Build A Family
Real World Gamification
Fact For Granny
Celebrate Events
Encourage The Extra Curricular
Happier Staff
Lower Salaries
The Secrets of Creating A Great Company
Culture
1. The End Goal
2. Six Human Needs
3. Hiring Secrets
4. Scaling Culture Secrets
5. Acquisition Culture Secrets
A
2.2 Class
Geography
Cambridge University
1st Class
Geography
Bolton University
B
Energy
The Extra Mile
Sporting, Organisational, Intellectual
• Organised a Rock Concert
• Fulbright Scholar
• Captain of Local Football Team
• Completed an Iron Man
• Organises Coding Dojos
• Published in Scientific Journal As An Undergraduate
• Won Commonwealth Silver Medal
Hire Slow, Fire Fast
• Never, Ever, Ever, Ever Rush A Full Time Hire
• Google’s Six Interviews
• Felix Dennis’ 30% Certainty Rule for External Hires vs Internal
Hiring Grads
• Hire Aptitude, Over Experience
• Hire Energy, Brains and Passion
• Look For The Extra Mile
• Ensure Interest in Digital Media (if Internet Start-Up)
Hiring Techies
• Moving to London/UK for first time
• Give them their London/UK Community
• Gumtree
• Github & Stackoverflow
• 1+ years experience @ quality company
Non-Execs
• Entrepreneurs Vs Financiers
• Private Equity and Venture Capital Networking
Cheap Job Posting
95%
Right People On The Bus,
Right People Off The Bus
The Secrets of Creating A Great Company
Culture
1. The End Goal
2. Six Human Needs
3. Hiring Secrets
4. Scaling Culture Secrets
5. Acquisition Culture Secrets
Hunt In Packs
The Big Jump
<50 100+
Hurdling The Big Jump
100+Making the Company Network Tighter
• Socials & Sports
• CEO & Management Lunches
• Company Buffets
• Yammer vs Google+
• Employee Survey
• OMMA – Once Monthly Management Assemblies
• All Directors & Managers Run Training Programs
• Cross Company Mentoring
• Performance Management/Objective Setting Systems
• Structured Company Levels
6 Levels
6.Executive
5.Senior
Executive
4.Manager
3.Senior
Manager
2.Head
1.Director
Management OR Specialist
Employee Survey
Hurdling The Big Jump: From Pivot to
Process
Commercial
Pivoters
Process
Builders
Timeline
Pivot
1
Pivot
2
£1m
£10
m
Main
Business
New Ventures
The CEO’s Evolution
Timeline
Pivo
t1
Pivo
t2
£1m
£10
m
Product
Sales
HR
Comms
What They Do
Recruiter C-level Headhunter
Product Manager Product Strategist
Salesman Public Face
1on1s Management/Board Meets
Everything Delegate
The Secrets of Creating A Great Company
Culture
1. The End Goal
2. Six Human Needs
3. Hiring Secrets
4. Scaling Culture Secrets
5. Acquisition Culture Secrets
Great White Sharks
Market Leaders vs Tuck Ins
£1,400,000,000
*Source - UK M&A Market – Experian CorpFinance
17
*Source - UK M&A Market – Experian CorpFinance
The Secrets of Creating A Great Company
Culture
1. The End Goal
2. Six Human Needs
3. Hiring Secrets
4. Scaling Culture Secrets
5. Acquisition Culture Secrets
titus.sharpe@mvfglobal.com @titussharpe
Scaling Startups
September 12th 2013. London
#ScalingStartups @TalentPuzzle
Scaling Startups
September 12th 2013. London
#ScalingStartups @TalentPuzzle
Make the product do the work
Jasper Westaway
0
1,000,000
2,000,000
3,000,000
4,000,000
5,000,000
6,000,000
7,000,000
1
6
11
16
21
26
31
36
41
46
51
56
61
66
71
76
81
86
91
96
101
106
111
116
121
126
131
136
141
146
151
156
161
166
171
176
181
186
191
196
201
206
211
216
221
226
User growth (weekly, 5%)
Year 2 Year 3 Year 4
1,204
users
192,460
users
100
users
Year 1
15,223
users
2,433,240
users
Scaling = Year 4
Stressed & tired
Under-resourced
Distracted by new projects
Bored by existing project
Let the product do the scaling
Keep the product simple
Rethink your product as a virus
k = i * c
Focus on the product machine…
…not the sales team
• Delay building sales and marketing teams until
unavoidable
• Let the product be the sales engine
Let your culture be the product
When product does your work, users
do your work
Scaling Startups
September 12th 2013. London
#ScalingStartups @TalentPuzzle
www.schuch-associates.com
How founders can add the most value
to their businesses:
Focus on core, Delegate chore
Len Schuch
September 2013
www.schuch-associates.com
Len Schuch
Schuch Associates – Director
Ubiquisys - Co-Founder
Orange
Vodafone
BT
Other Stuff
167
www.schuch-associates.com
Why we do it!
168
www.schuch-associates.com
Ubiquisys Profile
• Three Founders: Len Schuch, Will Franks, Pete Keevill
• Investors: Accel Partners, Advent Venture Partners, Atlas Venture, 5
Continents Consulting Group, Pacific venture partners, Sercomm
Corp, UMC Capital Corp, Yasuda Enterprise Dev Co. T-Mobile
Ventures (Past Investors include Google and NEC)
• Consistently Rated No. 1 in Industry Rankings
• Staff: 120
• Customers across Europe, Asia, Middle East, Americas
• Key Partners: NEC, NSN, Cisco, Intel, Broadcom,
169
• Leader in Intelligent multimode LTE / 3G / WiFi
small cells deployed by operators around the
world.
• Pioneers on a $billion industry
• Founded in 2004
www.schuch-associates.com
Turning an idea into reality
170
The Idea The Product
www.schuch-associates.com
How the technology worked
171
Copyright: Ubiquisys
www.schuch-associates.com
The changing environment
172
12 Months
2 Months
9 Months
6 Years +
From dining room….. to glass fronted office
www.schuch-associates.com
A Few Pre-Funding Activities for the Founders
173
www.schuch-associates.com
When you need help…….get it!
174
Its very easy to be overwhelmed
www.schuch-associates.com
Where to find your resources
Previous business colleagues
VC / Advisory Board contacts
Find / hire a trusted HR consultant
175
www.schuch-associates.com
Scaling the Company
176
Ubiquisys
Executive
CEO
Board
Chairman
Administrative
Sales & Marketing
Sales
Marketing
Technical Sales
Business Development
Partnerships & Channels
Finance & Legal
Finance
Legal
Purchasing
HR
Programme Management
Manufacturing
Technical
Network Systems Engineering
RF Systems Engineering
Software Development
SW integration Testing
SW Production Test
SW Development Management System
Hardware Development
Firmware Development
Firmware Testing
Customer Trial
www.schuch-associates.com
Evolution of the company structure
177
Growth Stage
Scaling the business
Establishment Stage
Defining of processes & roles
Nascent Stage
“All hands on deck”
CompanySize
Time
• Established Departments
• Procedures / systems in
place
• Design for Efficiency
• Transformation of culture
www.schuch-associates.com
The Founders
178
www.schuch-associates.com
Skills Audit
179
What are my skills?
Can I take the company to
its full potential?
Is this a $10m or a $100m+ company?
Can I carry the investors & board?
www.schuch-associates.com
A founding CEO or a hired CEO
“Rich or King”
• Study by Noam Wasserman of Harvard Business School
• 460 start-ups since 2000
• Founders predominantly maximised value of their equity stakes by
giving up CEO position and Board control
• Another Study of 212 start-ups
• Less than half of founders were still CEO after 3 years
• Less than a quarter reached IPO
180
www.schuch-associates.com
When to make the transition?
• Skill audit must be made from the start
• Bring in early to shape the business:
• Product
• Organisation
• Influence on Culture
• Still be able to Bond with the Founders
• Prior experience to scale the company
Source: Essay on Entrepreneurship by Reid Hoffman: 2013
www.schuch-associates.com
Our decision to hire externally
182
Scale Visible that potential industry size would
be in $100m’s (is now a $billon industry)
Investment Successive funding rounds required
- 5 rounds in total
Partners Global partners and customers –
contacts at CEO level
Engineering Breakthrough engineering required
Strategic Strategic thinker for a new paradigm
www.schuch-associates.com
Finding Roles for the Founders
183
Len
Will
Pete
CEO
Seed & A’ Round After A’ Round
CEO VP Business Development
Chris CEO
Chief Technology Officer
VP EngineeringVP Engineering
Chief Technology Officer
www.schuch-associates.com
What brought us Success
• A strong bond between the founders - similar goals and vision
each bringing a different but compatible skill to the venture
• Being open and honest – creating a culture of respect
• Succeeding at what we did know, gaining help for the things we
didn’t.
• Hiring a heavyweight and visionary CEO at the right time –
not too early – not too late
• Bringing in appropriate advisors when required
• Delivering the best in breed technology
• Continuous Innovation – keeping us ranked at No1.
• 101 other things
184
www.schuch-associates.com
Thank You
Scaling Startups
September 12th 2013. London
#ScalingStartups @TalentPuzzle
Remaining agile and
repricing risk as you scale
Jonathan Quin
CEO, World First
@world_first
@jonathanquin
Agility
i. Why scale?
ii. What is agility?
i. Adapt rapidly
ii. Maintain/Improve efficiency
iii. Why by agile?
iv. Transform and reinvent
Maintaining Agility
i. The stages of growth
ii. Adapting starts at the top
iii. Delegate, delegate, delegate
iv. The 5 tiers of potential managers
v. Employees must understand growth
plans
vi. 26%
vii. The weekly meeting
viii.The PA
Organisational Intelligence
i. HR manager
ii. Beermat Entrepreneur
“Product/Operations, Sales, Marketing
, IT, Finance, HR”
iii. Hire for now, 1-year and 3-years’
ahead
iv. 6-monthly management assessment
Organisational Progress
i. Need process people and project
people
ii. Jung, Myers-Briggs, Keirsey, Belbin
iii. Need balanced teams
iv. Role definitions = less fluid
v. Understand your strengths and
weaknesses
vi. Hire to complement you
Designing for agility
i. Periodic redesign processes
ii. User Centred Design
iii. Bottom-up and Top-down
iv. Team “champion”
v. Business change
vi. Technology
vii. STP/APIs
Being Objective
i. See the wood from the trees
ii. Can’t grow if fighting fires
iii. Understand how the business can
evolve
iv. Your role >1 month
v. Total discipline
vi. Think!
Process [vs bureaucracy]
i. Locking the stationery cupboard
ii. Evolution vs planning
iii. Management Information and analysis
iv. All about balance
Risk (business)
i. “The biggest risk is not taking any
risk... In a world that is changing
really quickly, the only strategy that is
guaranteed to fail is not taking risks.”
(Various - recently borrowed by Mark Zuckerberg)
Risk (business)
i. Understand the risk, then de-risk it
ii. Can’t stay flat
iii. Calculate your risk threshold
iv. Get buy-in
v. Must be material – don’t be distracted
by small risks
vi. Don’t mix up systemic risk and growth
risk
Risk (business)
i. The challenge for you isn’t coming up
with the great idea, it’s having the risk
appetite to follow it through.
ii. Failure: UK vs US
iii. Calculating risk
iv. 70%
v. Bailing out
Risk (business)
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
SME (<£5m) Medium (£25m+) Large Corporate (250m+)
Risk of Failure
Risk Appetite
Risk (business)
i. Coca Cola
ii. Apple
iii. Yahoo
iv. TomTom
v. World First
Risk (personal risk)
i. Risk ≠ Reckless
ii. Nervous… or excited?
iii. Gut instinct
iv. Listening to others vs taking decisions
v. Understand your motivation
vi. Can you live with the worst case
outcome?
Summary
i. Be agile or die
ii. Risk Reward
iii. Take a risk but de-risk it
iv. Regret
v. Questions
Scaling Startups
September 12th 2013. London
#ScalingStartups @TalentPuzzle
Scaling Startups
September 12th 2013. London
#ScalingStartups @TalentPuzzle

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Scaling Startups

  • 1. Scaling Startups September 12th 2013. London #ScalingStartups @TalentPuzzle
  • 2. Scaling Startups Ben Fletcher, TalentPuzzle @benfletch #ScalingStartups @TalentPuzzle
  • 3. Scaling Startups September 12th 2013. London #ScalingStartups @TalentPuzzle
  • 4. Chris Tottman @NotionCapital Building a winning team: Recruiting Star Players
  • 5. Chris Tottman @NotionCapital FUNDS 6 Inv. 20 to go 9 Inv. 4 Fund Ret. $30m $110m 2000 Cos Reviewed
  • 6. Chris Tottman @NotionCapital $1 billion 2k jobs 7yr Hot 100
  • 7. Chris Tottman @NotionCapital 9yrs to build 9m users 20k customers $150m revenues $700m exit 0 to 650 people MessageLabs
  • 8. Chris Tottman @NotionCapital 30 Biggest SaaS providers solved the 3 biggest challenges facing every founder/CEO: • Acquiring capital • Consuming customers • Hiring the best talent We believe category leadership is a talent driven economy…
  • 9. Chris Tottman @NotionCapital You must fill the gaps with world class talent & remain capital efficient You have to continue to out hire the competition in each area YoY
  • 10. Chris Tottman @NotionCapital What we look for: Cultural View
  • 11. Chris Tottman @NotionCapital The Big Questions  Early - Winners are always winners so tell me about your track record of winning?  Early - Whats the gap btw what we need and where you're strong? (needs analysis)  Middle – Deeper analysis of the above  Final - How will you transform our business? (whats in it for us)  Final - How will you migrate into our business over 100 days?
  • 12. Chris Tottman @NotionCapital Top Tips  Selling then Interviewing  Exciting then formal (but always expressing the entrepreneurial personality)  Make it competitive  Direct & Recruiters (an extension of your Exec)  Design the Org in detail & then hire explicit to that (don't design jobs around people)  They have to be world class in 3 or 4 areas not good at a long list of areas  Everyone can blackball any candidate with good reason  Loads of formal and soft references all the way through  Go for a pint / dinner
  • 13. Chris Tottman @NotionCapital Smart & a little mad? Big Market & Big Pain? Scalable Business? Let’s Talk ctottman@notioncapital.com www.notioncapital.com
  • 14. Scaling Startups September 12th 2013. London #ScalingStartups @TalentPuzzle
  • 16. Users in 100,000+ organizations Content collaboration for government & enterprise London, San Francisco, NYC, Washington DC Founded in London in late 2006 170 staff across four offices in two countries Raised $40M in venture capital across three rounds Investors include Eden Ventures, Matrix Partners, Jafco Ventures, DAG Capital, In-Q-Tel and Webex founder Subrah Iyar.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21. International expansion, culture and comms (or how I learned to stop worrying and love the 8 hour time zone difference)
  • 22.
  • 23.
  • 24.
  • 26.
  • 27. Everything I’ve learnt about *international expansion in about 20 minutes (* to the US generally and SF in particular)
  • 28. Gaping void silicon valley Navigating the US http://gapingvoid.com/2008/08/05/silicon-valley-map/
  • 29. Google map – SF to San Jose San Francisco (hipsters and winos)
  • 30. Google map – SF to San Jose Silicon Valley (khaki and Googlers)
  • 31. It’s kind of like Reading
  • 32. (but with sunshine and palm trees)
  • 33. Borrowed from http://www.orkposters.com/sanfran.html For Huddle, it was always going to be San Francisco
  • 34. Location sorted. You’re on your way! • Create US entity • Register to trade in State of California • US banking • Visas • Hiring + benefits
  • 35. Regardless of where you trade, incorporate in Delaware • Generous tax benefits, well-defined body of case law • Suck up the cost and get a lawyer to sort this • Valley lawyers often willing to defer costs until VC financing and trade cost for equity
  • 36. US banking for business • They’re connected to everyone in the valley • Regular networking events • Venture debt and working capital facilities • Set up US accounts from the UK • Now also offer UK banking www.svb.com/accelerator
  • 37. US banking for you • Opening a personal US bank account is easy but getting credit isn’t • Every ATM charges a fee • The answer = HSBC Premier • Free, instant transfers between international accounts, all ATM fees repaid, credit card based on UK credit • Accounts can be opened from the UK
  • 38. Company sorted! Let’s get to work! • Create US entity • Register to trade in State of California • US banking • Visas • Hiring + benefits
  • 39. FACT It’s very naughty to come to the US and work without a visa
  • 40. With the ESTA you are allowed to stay for up to 90 days, do business for your foreign company (partner meetings, client meetings, board meetings, conferences) and perhaps take a holiday. But you absolutely cannot work for a US company. Oh no.
  • 41. Many visas, many options There are a ton of options (including temporary and student visas) but the most popular are: • H1-B (Highly skilled migrant) • L1-A (Intercompany transfer) • O-1 (Alien of extraordinary ability) • E-2 (Investor visa)
  • 42. Hands up who likes filling in forms? Visa applications are paperwork- intensive process and one slight error will void your application so use an attorney! Suhi Koizumi & Olivia Serene Lee Minami Tamaki LLP 360 Post Street, 8th Floor San Francisco, CA 94108 www.MinamiTamaki.com
  • 43. Premium processing L1-A  You must be outside the US to apply  You must attend the local embassy in person  Entering the US during the visa application is allowed but frowned upon. Make sure you can prove the trip is temporary! Company Submits Petition Application [day 1] Petition Approved [day 20] Submit Visa Application Online [day 21] Embassy Interview [day 25] Passport Returned [day 30]
  • 44. My visa hell experience (2010) Submit application and begin ‘business trip’ to US [day 0] Begin hassling attorneys [day 45] Lose temper and cancel 1st application [day 50] Re-apply, paying for premium processing [day 51] Learn colleague’s application approved. Lose shit. [day 52] Application returned with Request for Extra Information [day 66] Submit Extra Information [day 75] 3 month visa expires, leave US quickly [day 89] Application approved. [day 95]
  • 45. Approved Petition + Passport with L1-A + Stamped I-94 =
  • 46.
  • 47. Making your first US hires • Create US entity • Register to trade in State of California • US banking • Visas • Hiring + benefits
  • 48. International hiring 101 Hiring in the US is broadly the same as hiring anywhere else. Don’t hire people you might hate, make sure they can do the job, use your network, use LinkedIn, hire an in-house recruiter at scale, avoid agencies etc.
  • 49. (but if you do need a recruiter) Connery Consulting (conneryconsultingllc.com) have staffed for Salesforce.com, Zendesk and many others. Betts Recruiting (bettsrecruiting.com) specialise is sales, marketing and business development. They throw fun parties.
  • 50. Gross generalisation #1 Hiring in the US is relatively easy True! Firing is also easy. Get at-will contracts from your lawyers. 3 month probation period and let go early if not working.
  • 51. Gross generalisation #2 Valley people are more start-up savvy True! It’s all about the options pool. Bonuses less common. 15 days vacation. More flexibility but people know their market value and expect to be looked after.
  • 52. Gross generalisation #3 British humour is always acceptable False! Keep it out of interviews. No bad taste jokes. Don’t ask people their age or personal questions. If you think it might be inappropriate, it probably is and you may get sued for it. Just don't.
  • 53. Gross generalisation #4 A great package of extras is expected True! The more you offer, the more attractive you will be. This means great healthcare, lots of snacks in the office, lunch (and dinner) provided, Aeron chairs...
  • 55. Primer: US healthcare • Healthcare with vision and dental is expected • This will cost around $500 per employee (extra for spouses and children) • Even the best health insurance only covers 90% of cost of an accident • Most popular plans in CA are Anthem Blue Cross, Blue Shield, Cigna, Kaiser • We chose Anthem Blue Cross EmployeeElect (with $20 copay) • Use an HR partner to coordinate (unless you’re a masochist) • Trusted local partners include Advisor (advsor.com) and TriNet (trinet.com)
  • 56. The other stuff: US payroll, social security, IRS etc Like company formation and healthcare, don’t even bother doing this yourself. It’s a massive, massive distraction. Again, Advsor or TriNet are recommended.
  • 57. It’s f*cking expensive! •$50k to get a team up and running (visas, flights, office, accommodation, payroll, taxes, incorporation) •5-10% of this cost to cheat 
  • 59. Transplanting culture • If you can, start with a founder • Consider bringing a small number of established team • Bring what’s best about your company • Be prepared to spend a lot of time with your new team outside of the office • Try and make each new office better than the last
  • 60. Communicating with home • You get up earlier (7am starts are normal) • UK team work later • VOIP office phones • Google Voice for cheap calls via your mobile • Weekly all-hands with video conferencing
  • 62. Scaling Startups September 12th 2013. London #ScalingStartups @TalentPuzzle
  • 63. Innovative approaches to recruitment and the roles of the founders
  • 64. Alicia Navarro & Joe Stepniewski – Skimlinks founders
  • 65. What have we done right? • Currently have 66 employees • Out of our current employees: – 100% of people that started with us in 2008 are still with us – All but 1 person that started with us in 2009 are still with us – All but 3 people that started with us in 2010 are still with us – 100% of people that started with us in 2011 are still with us
  • 66. Hiring in early days… Costs matters more Culture fit matters more General skills matter moreSense of ownership matters more
  • 68. Make it hard to apply
  • 69. Try to shock during interviews to find out the truth
  • 70. Look open-source & project involvement
  • 72. Widen pool of potentials: become a visa sponsor
  • 73. 73 Personalised packages that show you listen & care
  • 75. Aim for a Rainbow Family
  • 77. 21 nationalities Australia, Austria, Brazil, Canada, China, France, Greece, Hungary, Irish, Italy, India, Japan, Pakistan, Poland, Portugal, Singapore, South Africa, Sweden, Ukraine, United Kingdom, United States
  • 79. Be open-minded about matching people to roles Blogger with no degree Personal Assistant Communications Manager Marketing Director CS grad with no experience Data input intern Business Development Product management Grad with no experience Account Management Business Development Future CEO CS grad with no experience Categorisation intern Operations Manager QA Manager
  • 80. Interns and grads are the lifeblood of a startup 15% of our current employees joined us as interns
  • 81. Don’t hire too many or too quickly… … else expect churn
  • 82. Create traditions Fleetwood Fridays Christmas parties Welcome questions #skimlove
  • 83. Understand and foster your culture
  • 84. Make start-up education part of overall package
  • 85. Celebrate wins, especially technology successes
  • 86. Hire internal HR at about 20 people
  • 87. 100% of employees interviewed by a founder
  • 88. Founders will spend 30% on hiring & retention
  • 90. Scaling Startups September 12th 2013. London #ScalingStartups @TalentPuzzle
  • 91. Scaling Startups September 12th 2013. London #ScalingStartups @TalentPuzzle
  • 92.
  • 93.
  • 94.
  • 95.
  • 96.
  • 97.
  • 98.
  • 99.
  • 100. Scaling Startups September 12th 2013. London #ScalingStartups @TalentPuzzle
  • 101. The Secrets of Creating A Great Company Culture titus.sharpe@mvfglobal.com @titussharpe
  • 102.
  • 103.
  • 104.
  • 105.
  • 106.
  • 107.
  • 108.
  • 109.
  • 110.
  • 111. MVF helps Companies Acquire New Customers Across the World. 278%
  • 112. A B C 0-5 6-50 50+ How Many Staff In Your Company?
  • 113. The Secrets of Creating A Great Company Culture 1. The End Goal 2. Six Human Needs 3. Hiring Secrets 4. Scaling Culture Secrets 5. Acquisition Culture Secrets
  • 114. The End Goal a. Great Lifestyle Business b. Exit from Trade or Float
  • 115. The End Goal Business Model Scale Culture
  • 116. Business Model: The Importance Of Gross Profit
  • 117. Define the Culture You Need To Achieve Your End Goal
  • 118. MVF Culture Energy & Ability to energise others Passion Gets the job done Smart Energetic and Smart Marketing Culture
  • 119. MVF Culture Energetic and Smart Marketing Culture Energetic, Smart, Data Driven Sales & Marketing Culture
  • 120. The Secrets of Creating A Great Company Culture 1. The End Goal 2. Six Human Needs 3. Hiring Secrets 4. Scaling Culture Secrets 5. Acquisition Culture Secrets
  • 122. Six Human Needs 1. Connection & Love 2. Growth 3. Significance 4. Contribution 5. Variety 6. Certainty & Comfort VS Huge Salary
  • 124. Real World Gamification • Employee of the Month • Awards Ceremonies • Big Gun Prizes • Flags
  • 125. Fact For Granny • Awards • Press • Milestones
  • 127. Encourage the Extra Curricular
  • 128. Six Human Needs 1. Connection & Love 2. Growth 3. Significance 4. Contribution 5. Variety 6. Certainty & Comfort Build A Family Real World Gamification Fact For Granny Celebrate Events Encourage The Extra Curricular Happier Staff Lower Salaries
  • 129. The Secrets of Creating A Great Company Culture 1. The End Goal 2. Six Human Needs 3. Hiring Secrets 4. Scaling Culture Secrets 5. Acquisition Culture Secrets
  • 130. A 2.2 Class Geography Cambridge University 1st Class Geography Bolton University B
  • 131. Energy
  • 132. The Extra Mile Sporting, Organisational, Intellectual • Organised a Rock Concert • Fulbright Scholar • Captain of Local Football Team • Completed an Iron Man • Organises Coding Dojos • Published in Scientific Journal As An Undergraduate • Won Commonwealth Silver Medal
  • 133. Hire Slow, Fire Fast • Never, Ever, Ever, Ever Rush A Full Time Hire • Google’s Six Interviews • Felix Dennis’ 30% Certainty Rule for External Hires vs Internal
  • 134. Hiring Grads • Hire Aptitude, Over Experience • Hire Energy, Brains and Passion • Look For The Extra Mile • Ensure Interest in Digital Media (if Internet Start-Up)
  • 135. Hiring Techies • Moving to London/UK for first time • Give them their London/UK Community • Gumtree • Github & Stackoverflow • 1+ years experience @ quality company
  • 136. Non-Execs • Entrepreneurs Vs Financiers • Private Equity and Venture Capital Networking
  • 138. Right People On The Bus, Right People Off The Bus
  • 139. The Secrets of Creating A Great Company Culture 1. The End Goal 2. Six Human Needs 3. Hiring Secrets 4. Scaling Culture Secrets 5. Acquisition Culture Secrets
  • 142. Hurdling The Big Jump 100+Making the Company Network Tighter • Socials & Sports • CEO & Management Lunches • Company Buffets • Yammer vs Google+ • Employee Survey • OMMA – Once Monthly Management Assemblies • All Directors & Managers Run Training Programs • Cross Company Mentoring • Performance Management/Objective Setting Systems • Structured Company Levels
  • 145. Hurdling The Big Jump: From Pivot to Process Commercial Pivoters Process Builders Timeline Pivot 1 Pivot 2 £1m £10 m Main Business New Ventures
  • 146. The CEO’s Evolution Timeline Pivo t1 Pivo t2 £1m £10 m Product Sales HR Comms What They Do Recruiter C-level Headhunter Product Manager Product Strategist Salesman Public Face 1on1s Management/Board Meets Everything Delegate
  • 147. The Secrets of Creating A Great Company Culture 1. The End Goal 2. Six Human Needs 3. Hiring Secrets 4. Scaling Culture Secrets 5. Acquisition Culture Secrets
  • 149. Market Leaders vs Tuck Ins
  • 150. £1,400,000,000 *Source - UK M&A Market – Experian CorpFinance
  • 151. 17 *Source - UK M&A Market – Experian CorpFinance
  • 152. The Secrets of Creating A Great Company Culture 1. The End Goal 2. Six Human Needs 3. Hiring Secrets 4. Scaling Culture Secrets 5. Acquisition Culture Secrets titus.sharpe@mvfglobal.com @titussharpe
  • 153. Scaling Startups September 12th 2013. London #ScalingStartups @TalentPuzzle
  • 154. Scaling Startups September 12th 2013. London #ScalingStartups @TalentPuzzle
  • 155. Make the product do the work Jasper Westaway
  • 157. Scaling = Year 4 Stressed & tired Under-resourced Distracted by new projects Bored by existing project
  • 158. Let the product do the scaling
  • 159. Keep the product simple
  • 160. Rethink your product as a virus k = i * c
  • 161. Focus on the product machine…
  • 162. …not the sales team • Delay building sales and marketing teams until unavoidable • Let the product be the sales engine
  • 163. Let your culture be the product
  • 164. When product does your work, users do your work
  • 165. Scaling Startups September 12th 2013. London #ScalingStartups @TalentPuzzle
  • 166. www.schuch-associates.com How founders can add the most value to their businesses: Focus on core, Delegate chore Len Schuch September 2013
  • 167. www.schuch-associates.com Len Schuch Schuch Associates – Director Ubiquisys - Co-Founder Orange Vodafone BT Other Stuff 167
  • 169. www.schuch-associates.com Ubiquisys Profile • Three Founders: Len Schuch, Will Franks, Pete Keevill • Investors: Accel Partners, Advent Venture Partners, Atlas Venture, 5 Continents Consulting Group, Pacific venture partners, Sercomm Corp, UMC Capital Corp, Yasuda Enterprise Dev Co. T-Mobile Ventures (Past Investors include Google and NEC) • Consistently Rated No. 1 in Industry Rankings • Staff: 120 • Customers across Europe, Asia, Middle East, Americas • Key Partners: NEC, NSN, Cisco, Intel, Broadcom, 169 • Leader in Intelligent multimode LTE / 3G / WiFi small cells deployed by operators around the world. • Pioneers on a $billion industry • Founded in 2004
  • 170. www.schuch-associates.com Turning an idea into reality 170 The Idea The Product
  • 171. www.schuch-associates.com How the technology worked 171 Copyright: Ubiquisys
  • 172. www.schuch-associates.com The changing environment 172 12 Months 2 Months 9 Months 6 Years + From dining room….. to glass fronted office
  • 173. www.schuch-associates.com A Few Pre-Funding Activities for the Founders 173
  • 174. www.schuch-associates.com When you need help…….get it! 174 Its very easy to be overwhelmed
  • 175. www.schuch-associates.com Where to find your resources Previous business colleagues VC / Advisory Board contacts Find / hire a trusted HR consultant 175
  • 176. www.schuch-associates.com Scaling the Company 176 Ubiquisys Executive CEO Board Chairman Administrative Sales & Marketing Sales Marketing Technical Sales Business Development Partnerships & Channels Finance & Legal Finance Legal Purchasing HR Programme Management Manufacturing Technical Network Systems Engineering RF Systems Engineering Software Development SW integration Testing SW Production Test SW Development Management System Hardware Development Firmware Development Firmware Testing Customer Trial
  • 177. www.schuch-associates.com Evolution of the company structure 177 Growth Stage Scaling the business Establishment Stage Defining of processes & roles Nascent Stage “All hands on deck” CompanySize Time • Established Departments • Procedures / systems in place • Design for Efficiency • Transformation of culture
  • 179. www.schuch-associates.com Skills Audit 179 What are my skills? Can I take the company to its full potential? Is this a $10m or a $100m+ company? Can I carry the investors & board?
  • 180. www.schuch-associates.com A founding CEO or a hired CEO “Rich or King” • Study by Noam Wasserman of Harvard Business School • 460 start-ups since 2000 • Founders predominantly maximised value of their equity stakes by giving up CEO position and Board control • Another Study of 212 start-ups • Less than half of founders were still CEO after 3 years • Less than a quarter reached IPO 180
  • 181. www.schuch-associates.com When to make the transition? • Skill audit must be made from the start • Bring in early to shape the business: • Product • Organisation • Influence on Culture • Still be able to Bond with the Founders • Prior experience to scale the company Source: Essay on Entrepreneurship by Reid Hoffman: 2013
  • 182. www.schuch-associates.com Our decision to hire externally 182 Scale Visible that potential industry size would be in $100m’s (is now a $billon industry) Investment Successive funding rounds required - 5 rounds in total Partners Global partners and customers – contacts at CEO level Engineering Breakthrough engineering required Strategic Strategic thinker for a new paradigm
  • 183. www.schuch-associates.com Finding Roles for the Founders 183 Len Will Pete CEO Seed & A’ Round After A’ Round CEO VP Business Development Chris CEO Chief Technology Officer VP EngineeringVP Engineering Chief Technology Officer
  • 184. www.schuch-associates.com What brought us Success • A strong bond between the founders - similar goals and vision each bringing a different but compatible skill to the venture • Being open and honest – creating a culture of respect • Succeeding at what we did know, gaining help for the things we didn’t. • Hiring a heavyweight and visionary CEO at the right time – not too early – not too late • Bringing in appropriate advisors when required • Delivering the best in breed technology • Continuous Innovation – keeping us ranked at No1. • 101 other things 184
  • 186. Scaling Startups September 12th 2013. London #ScalingStartups @TalentPuzzle
  • 187. Remaining agile and repricing risk as you scale Jonathan Quin CEO, World First @world_first @jonathanquin
  • 188. Agility i. Why scale? ii. What is agility? i. Adapt rapidly ii. Maintain/Improve efficiency iii. Why by agile? iv. Transform and reinvent
  • 189. Maintaining Agility i. The stages of growth ii. Adapting starts at the top iii. Delegate, delegate, delegate iv. The 5 tiers of potential managers v. Employees must understand growth plans vi. 26% vii. The weekly meeting viii.The PA
  • 190. Organisational Intelligence i. HR manager ii. Beermat Entrepreneur “Product/Operations, Sales, Marketing , IT, Finance, HR” iii. Hire for now, 1-year and 3-years’ ahead iv. 6-monthly management assessment
  • 191. Organisational Progress i. Need process people and project people ii. Jung, Myers-Briggs, Keirsey, Belbin iii. Need balanced teams iv. Role definitions = less fluid v. Understand your strengths and weaknesses vi. Hire to complement you
  • 192. Designing for agility i. Periodic redesign processes ii. User Centred Design iii. Bottom-up and Top-down iv. Team “champion” v. Business change vi. Technology vii. STP/APIs
  • 193. Being Objective i. See the wood from the trees ii. Can’t grow if fighting fires iii. Understand how the business can evolve iv. Your role >1 month v. Total discipline vi. Think!
  • 194. Process [vs bureaucracy] i. Locking the stationery cupboard ii. Evolution vs planning iii. Management Information and analysis iv. All about balance
  • 195. Risk (business) i. “The biggest risk is not taking any risk... In a world that is changing really quickly, the only strategy that is guaranteed to fail is not taking risks.” (Various - recently borrowed by Mark Zuckerberg)
  • 196. Risk (business) i. Understand the risk, then de-risk it ii. Can’t stay flat iii. Calculate your risk threshold iv. Get buy-in v. Must be material – don’t be distracted by small risks vi. Don’t mix up systemic risk and growth risk
  • 197. Risk (business) i. The challenge for you isn’t coming up with the great idea, it’s having the risk appetite to follow it through. ii. Failure: UK vs US iii. Calculating risk iv. 70% v. Bailing out
  • 198. Risk (business) 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% SME (<£5m) Medium (£25m+) Large Corporate (250m+) Risk of Failure Risk Appetite
  • 199. Risk (business) i. Coca Cola ii. Apple iii. Yahoo iv. TomTom v. World First
  • 200. Risk (personal risk) i. Risk ≠ Reckless ii. Nervous… or excited? iii. Gut instinct iv. Listening to others vs taking decisions v. Understand your motivation vi. Can you live with the worst case outcome?
  • 201. Summary i. Be agile or die ii. Risk Reward iii. Take a risk but de-risk it iv. Regret v. Questions
  • 202. Scaling Startups September 12th 2013. London #ScalingStartups @TalentPuzzle
  • 203. Scaling Startups September 12th 2013. London #ScalingStartups @TalentPuzzle

Hinweis der Redaktion

  1. Notion to date
  2. Pre-2008
  3. MessageLabs data – suggest adding staffing and staff growth figures to this perhaps?
  4. Bessemer 5 Cs of Cloud FinanceCommitted Monthly Recurring Revenue, Annual Recurring Revenue, Annual Run Rate RevenueCas
  5. It’s what we look for, so do the candidates
  6. I would avoid obvious stuff and go for experience based insights
  7. I would avoid obvious stuff and go for experience based insights
  8. You raise your first VC round. What then? Mo’ money mo’ problemsInvestors mean you aren’t in total control. Spend spend spend!You have to hire people to hold your baby. Only hire A players.Building culture. What we do. Genuine example above! Schwag, parties, food, drinks – make it feel like a family. Make it a place you would want to work.
  9. * First question - do you need to expand? * Type of business - not everyone needs to be in the US, or SF. * Where are your customers? Where are your partners? * Not everyone does. Don&apos;t be sucked in. * Not the entire team * Examples of amazing businesses who haven;t expanded internationally - Supercell, Moshi Monsters * Next: If you are going to expand, where? Not necessarily west coast? Lyst example/
  10. Why London is an amazing place to start a business – but you already know that
  11. This should be the very first question you ask yourself. Is it really worth the time, expense and distraction?
  12. Silicon valley is the Mecca for tech – Google, HP, Apple, Oracle, SiebelMultibillion dollar exits and IPOsAngelgate @ Bin 38Esther Dyson caltrain story
  13. San Francisco is a big(ish) city and affords everything that a big(ish) city provides – great bars and restaurants, parks, culture, architecture, homelessness and crime
  14. Mountain View and Palo Alto are the heart of Silicon Valley proper and home to companies like Oracle, Facebook, Apple and HP.  However, if you’re looking at moving a several-thousand person company out here they’re probably the only way to go.I feel they lack soul, non-generic shops and decent places for the all-important post-work pint. 
  15. The buzz of the city is palpable (especially compared to identikit business parks found further south) and the city’s SOMA district – with its vast warehouses and loft apartments – is home to hundreds of start-ups, creative companies and social media consultants.  Throw a stone from anywhere in the district and you’ll hit at least one person creating “x for twitter”.  There are also great spaces available downtown, around South Beach and in the Mission district. Access to caltrain.
  16. If you want to trade or hire in the US you’re going to need a US entity.  The vast, vast majority of US companies incorporate in Delaware (regardless of where they are actually based) thanks to the state’s generous tax benefits and well-defined body of case law.  Once you have your Delaware Corp you’ll need to get it ready to trade in the State of California.  It’s probably best to get a lawyer to help with all of this as the paperwork will make your eyes bleed.There are pros and cons of cost for equity- like lower upfront cost to you, but then locked into the lawyer and also potentially gave away valuable equity.
  17. Unlike the US, setting up a bank account in the US is actually quite simple.They aren&apos;t the best bank, but for the simple remote stuff it was good.  HSBC might also be a good option. 
  18. Talk about coming and going, Ben Way,
  19. H1-b is one yearL1-A is up to 7 years, can be extended in countryO-1 is for people like scott rutherfordThere are several options for your visa but (in our opinion) the best in terms of the time-to-apply / time-you’ll-be-allowed-to-stay ratio is the L-1 intercompany transfer visa.
  20. Expect to wait at least a month and a half from when you first submit to your interview at the US embassy (unless you pay $1,500 for some kind of Easyjet-style speedy boarding pass, in which case you’re looking at 15 working days) and bear in mind you have to be outside the US to apply and receive your visa.  Entering the US during your visa application is technically allowed but frowned upon so if you are travelling make sure you have proof that you’ll be leaving the country again shortly, a copy of your application and something proving that you are indeed employed by a non-US company and are just visiting for meetings.  Not to work.  Oh no.
  21. Social security = credit = mobile phone on contract etc
  22. Unless you’re hiring engineers in SF, in which case you’re screwed.
  23. People in the US - especially the Valley - are a lot more savvy when it comes to their equity options.  In Europe, people tend to work for cash compensation and are happy with that.  There is a lot more flexibility in terms of what you offer employees here, but they also know their market value.  Typically you will have to have a more generous option pool in the US.  Bonuses, probably not expected quite as much.  
  24. People - especially engineers in the Valley have been very well taken care of and expect to be pampered...the more you can throw into the benefit the better off you&apos;ll be at recruiting.  This means amazing heathcare, lots of food in the office, free lunches and dinners, gadgets, Aeron chairs, etc... 
  25. In 2007 we made decision Go big or go home.What does a good VC bring? Money, connections, experience.Raised our first round December that year with Eden ventures. Had to learn the VC game from scratch. Spoke with every VC informally before we kicked off the process.The dance!
  26. Ellie – make this a more fun unstructured page that shows off the title of the talk and still mentions our company name and logo somewhere.
  27. GumtreeCooperations with universitiesMeetups like Silicon MilkroundaboutKeep an eye on bankrupt companies
  28. Focus on cover letter more than CVAsk questions in job spec to weed out those who don’t read requirements fullyInclude practical tests
  29. I deliberately swear in interviews to test “openness”I ask them to tell me their favourite jokeWe ask “How weird are you and why”
  30. Open Sourced/ Extra curricular projects
  31. MBA by experience
  32. Means you can easily hire people from outside EUCan be attractive to bring someone from US to have a few years in London
  33. Climbing wall club membershipEasyjet vouchersGymboree vouchers for someone with new childAshwin as he was moving flats we gave voucher for furniture storeZoo membership
  34. Invest in your offer letterMake them feel valuable and excitedShow we careThat our vision is exciting, relevant, they can really make an impact
  35. Show picture of Angelina and Brad’s Rainbow FamilyCount number of nationalities and women
  36. Experience isn’t everything, you can teach people a lot of aspects about a job but you can’t teach spark, dedication, initiative etc. E.g. Mark and Hannah and Hardip and Tom and Jo and CatherineJob rotation and retentionCertain roles, product management, pub dev, merchant, better to hire juniors and train them as you want it. Interns and grads are lifeblood of a startup.Balance this with great leaders.Data entry interns, Cath, Geoff and Amy are all now superstars. Keep an eye on people you bring in at junior roles, give opportunity
  37. Concentration of hiresQuestion each hireBe prepared for higher churn rates in cohorts of high concentrations of hires
  38. Fleetwood FridayChristmas Party Treasure HuntsWelcome questions#Skimlove
  39. In the early days, we don’t need to define it, you just hire people that ARE your culture.You should dictate what the culture is, but let it evolve organically from about 12ish onwards, and then use what come naturally as the basis for future hires and for team bonding indentify… Skimlove
  40. Brown bag lunchesTerm sheet explanationsBoard meeting debriefsExplain the “why” along with the “what”
  41. Bring in temp inhouse recruiters in need
  42. All apart from internsCultural niggle is a showstopper
  43. By the time your user base starts to scale your team will be…
  44. Companies that scale very fast (typically American) have a simple philosophy – let the product take the strain of scale.These companies aren’t geniuses at sales and marketing – so how are they growing?
  45. Measure everything in early adopter phaseUse A/B testing even physical e.g. http://www.crowdery.com/Then you know what doesn’t workBe more concerned about what isnt necessary as…Growing user base demands features.Instead remove features and see if they stay. New features are :DistractingComplicate adoption by early majority3.You havnt got much resource so cant afford to be bogged down bug fixing No more than one hard problem3rd party librariesSalespeople have the phrase, “Get the buyer to the ‘no’”
  46. What is this?You already have engaged users... That is why you are at the scaling stageThere are different ways of measuring viralitybut need to focus onK factor + cycle rateInfection rate vs conversion rateAddress books, fb etc, social sign inshttps://docs.zoho.com/sheet/published.do?rid=y0e29704d6b6ede984e5d8b7209cd37ae3eb9
  47. Focus on building the best product engine possible:Engineers, product managers, product marketersMake product team efficientEvery day ask yourself “what can I do to remove friction”Yammer prod management mission statement: “Speed up engineering”Outsource all non-productHiring is hard work &amp; distractingHiring is high risk Use 3rd parties e.g. ODesk, AMT, uTest
  48. Delay building sales and marketing teams until unavoidableSales teams need a lot of supporting resourceSalesmen are big egos and hard to manageSales and marketing only do what is familiarPut aside budget to experiment with marketingLots of ways to oursource:ResellersPartners e.g. BAe3rd party sales eg Mansfield Sales Partners– build the product your hypothetical sales and marketing will want to sell!- borde.rs branding example
  49. Mountain biking analogy: Do the things the product wants you to do.Build the team and culture that the product wantsCONWAYS LAWThere will be failuresWhen failures occur, review your culture, not your processMake gut hires - but fire fast &lt;provide examples&gt;Don’t put too much emphasis on domain perfection
  50. Scaling startups have an unfair advantage: engaged users. You have done your learning. You have the data. Use it.They will…Write your specificationDo your QAGenerate new usersProvide new-user education