Hosted by TalentPuzzle.
From the incredibly successful Scaling Startups event held at the Kia Oval on the 12th September 2013.
Delegates enjoyed talks from Tom Allason- Shutl, Titus Sharpe- MVF Global, Alicia Navarro- Skimlinks and many more.
8. Chris Tottman @NotionCapital
30 Biggest SaaS providers solved the 3
biggest challenges facing every
founder/CEO:
• Acquiring capital
• Consuming customers
• Hiring the best talent
We believe category leadership is a talent
driven economy…
9. Chris Tottman @NotionCapital
You must fill the gaps
with world class talent &
remain capital efficient
You have to continue to
out hire the competition
in each area YoY
11. Chris Tottman @NotionCapital
The Big Questions
Early - Winners are always winners so tell me about your track
record of winning?
Early - Whats the gap btw what we need and where you're strong?
(needs analysis)
Middle – Deeper analysis of the above
Final - How will you transform our business? (whats in it for us)
Final - How will you migrate into our business over 100 days?
12. Chris Tottman @NotionCapital
Top Tips
Selling then Interviewing
Exciting then formal (but always expressing
the entrepreneurial personality)
Make it competitive
Direct & Recruiters (an extension of your
Exec)
Design the Org in detail & then hire explicit
to that (don't design jobs around people)
They have to be world class in 3 or 4 areas
not good at a long list of areas
Everyone can blackball any candidate with
good reason
Loads of formal and soft references all the
way through
Go for a pint / dinner
13. Chris Tottman @NotionCapital
Smart & a
little mad?
Big Market
& Big Pain?
Scalable
Business?
Let’s Talk
ctottman@notioncapital.com
www.notioncapital.com
16. Users in 100,000+
organizations
Content collaboration for
government & enterprise
London, San
Francisco, NYC, Washington
DC
Founded in London in late 2006
170 staff across four offices in two countries
Raised $40M in venture capital across three rounds
Investors include Eden Ventures, Matrix Partners, Jafco Ventures,
DAG Capital, In-Q-Tel and Webex founder Subrah Iyar.
34. Location sorted. You’re on
your way!
• Create US entity
• Register to trade in
State of California
• US banking
• Visas
• Hiring + benefits
35. Regardless of where you
trade, incorporate in Delaware
• Generous tax benefits, well-defined body of case law
• Suck up the cost and get a lawyer to sort this
• Valley lawyers often willing to defer costs until VC
financing and trade cost for equity
36. US banking for business
• They’re connected to
everyone in the valley
• Regular networking
events
• Venture debt and working
capital facilities
• Set up US accounts from
the UK
• Now also offer UK
banking
www.svb.com/accelerator
37. US banking for you
• Opening a personal US bank account is
easy but getting credit isn’t
• Every ATM charges a fee
• The answer = HSBC Premier
• Free, instant transfers between
international accounts, all ATM fees
repaid, credit card based on UK credit
• Accounts can be opened from the UK
38. Company sorted!
Let’s get to work!
• Create US entity
• Register to trade in
State of California
• US banking
• Visas
• Hiring + benefits
40. With the ESTA you are allowed to stay for up
to 90 days, do business for your foreign
company (partner meetings, client meetings,
board meetings, conferences) and perhaps
take a holiday.
But you absolutely cannot work for a US
company. Oh no.
41. Many visas, many options
There are a ton of options (including
temporary and student visas) but the most
popular are:
• H1-B (Highly skilled migrant)
• L1-A (Intercompany transfer)
• O-1 (Alien of extraordinary ability)
• E-2 (Investor visa)
42. Hands up who likes
filling in forms?
Visa applications are paperwork-
intensive process and one slight
error will void your application so
use an attorney!
Suhi Koizumi & Olivia Serene Lee
Minami Tamaki LLP
360 Post Street, 8th Floor
San Francisco, CA 94108
www.MinamiTamaki.com
43. Premium processing L1-A
You must be outside the US to apply
You must attend the local embassy in person
Entering the US during the visa application is allowed but frowned
upon. Make sure you can prove the trip is temporary!
Company
Submits Petition
Application
[day 1]
Petition
Approved
[day 20]
Submit Visa
Application
Online [day 21]
Embassy
Interview
[day 25]
Passport
Returned
[day 30]
44. My visa hell experience (2010)
Submit application
and begin ‘business
trip’ to US [day 0]
Begin hassling
attorneys
[day 45]
Lose temper and
cancel 1st application
[day 50]
Re-apply, paying for
premium processing
[day 51]
Learn colleague’s
application
approved. Lose shit.
[day 52]
Application returned
with Request for
Extra Information
[day 66]
Submit Extra
Information [day 75]
3 month visa
expires, leave US
quickly [day 89]
Application
approved. [day 95]
47. Making your first US hires
• Create US entity
• Register to trade in
State of California
• US banking
• Visas
• Hiring + benefits
48. International hiring 101
Hiring in the US is broadly the
same as hiring anywhere else.
Don’t hire people you might hate,
make sure they can do the job, use
your network, use LinkedIn, hire an
in-house recruiter at scale, avoid
agencies etc.
49. (but if you do need a recruiter)
Connery Consulting (conneryconsultingllc.com)
have staffed for Salesforce.com, Zendesk and
many others.
Betts Recruiting (bettsrecruiting.com) specialise is
sales, marketing and business development. They
throw fun parties.
50. Gross generalisation #1
Hiring in the US is relatively easy
True! Firing is also easy. Get at-will
contracts from your lawyers. 3 month
probation period and let go early if not
working.
51. Gross generalisation #2
Valley people are more start-up savvy
True! It’s all about the options pool. Bonuses
less common. 15 days vacation. More
flexibility but people know their market
value and expect to be looked after.
52. Gross generalisation #3
British humour is always acceptable
False! Keep it out of interviews. No bad
taste jokes. Don’t ask people their age or
personal questions. If you think it might
be inappropriate, it probably is and you
may get sued for it. Just don't.
53. Gross generalisation #4
A great package of extras is expected
True! The more you offer, the more
attractive you will be. This means great
healthcare, lots of snacks in the office,
lunch (and dinner) provided, Aeron
chairs...
55. Primer: US healthcare
• Healthcare with vision and dental is expected
• This will cost around $500 per employee (extra for
spouses and children)
• Even the best health insurance only covers 90% of
cost of an accident
• Most popular plans in CA are Anthem Blue Cross,
Blue Shield, Cigna, Kaiser
• We chose Anthem Blue Cross EmployeeElect (with
$20 copay)
• Use an HR partner to coordinate (unless you’re a
masochist)
• Trusted local partners include Advisor (advsor.com)
and TriNet (trinet.com)
56. The other stuff: US payroll,
social security, IRS etc
Like company formation and healthcare,
don’t even bother doing this yourself. It’s
a massive, massive distraction.
Again, Advsor or TriNet are recommended.
57. It’s f*cking expensive!
•$50k to get a team up and running (visas, flights, office,
accommodation, payroll, taxes, incorporation)
•5-10% of this cost to cheat
59. Transplanting culture
• If you can, start with a founder
• Consider bringing a small number of
established team
• Bring what’s best about your company
• Be prepared to spend a lot of time with
your new team outside of the office
• Try and make each new office better than
the last
60. Communicating with home
• You get up earlier (7am starts
are normal)
• UK team work later
• VOIP office phones
• Google Voice for cheap calls
via your mobile
• Weekly all-hands with video
conferencing
65. What have we done right?
• Currently have 66 employees
• Out of our current employees:
– 100% of people that started with us in 2008 are still with us
– All but 1 person that started with us in 2009 are still with us
– All but 3 people that started with us in 2010 are still with us
– 100% of people that started with us in 2011 are still with us
66. Hiring in early days…
Costs matters more Culture fit matters more
General skills matter moreSense of ownership matters more
77. 21 nationalities
Australia, Austria, Brazil, Canada, China,
France, Greece, Hungary, Irish, Italy,
India, Japan, Pakistan, Poland, Portugal,
Singapore, South Africa, Sweden,
Ukraine, United Kingdom, United States
79. Be open-minded about matching people to roles
Blogger with no degree
Personal Assistant
Communications Manager
Marketing Director
CS grad with no experience
Data input intern
Business Development
Product management
Grad with no experience
Account Management
Business Development
Future CEO
CS grad with no experience
Categorisation intern
Operations Manager
QA Manager
80. Interns and grads are the lifeblood of a startup
15% of our current employees joined us as interns
112. A B C
0-5 6-50 50+
How Many Staff In Your Company?
113. The Secrets of Creating A Great Company
Culture
1. The End Goal
2. Six Human Needs
3. Hiring Secrets
4. Scaling Culture Secrets
5. Acquisition Culture Secrets
114. The End Goal
a. Great Lifestyle Business
b. Exit from Trade or Float
118. MVF Culture
Energy & Ability to energise others
Passion
Gets the job done
Smart
Energetic and Smart Marketing Culture
119. MVF Culture
Energetic and Smart Marketing Culture
Energetic, Smart, Data Driven Sales & Marketing Culture
120. The Secrets of Creating A Great Company
Culture
1. The End Goal
2. Six Human Needs
3. Hiring Secrets
4. Scaling Culture Secrets
5. Acquisition Culture Secrets
128. Six Human Needs
1. Connection & Love
2. Growth
3. Significance
4. Contribution
5. Variety
6. Certainty & Comfort
Build A Family
Real World Gamification
Fact For Granny
Celebrate Events
Encourage The Extra Curricular
Happier Staff
Lower Salaries
129. The Secrets of Creating A Great Company
Culture
1. The End Goal
2. Six Human Needs
3. Hiring Secrets
4. Scaling Culture Secrets
5. Acquisition Culture Secrets
132. The Extra Mile
Sporting, Organisational, Intellectual
• Organised a Rock Concert
• Fulbright Scholar
• Captain of Local Football Team
• Completed an Iron Man
• Organises Coding Dojos
• Published in Scientific Journal As An Undergraduate
• Won Commonwealth Silver Medal
133. Hire Slow, Fire Fast
• Never, Ever, Ever, Ever Rush A Full Time Hire
• Google’s Six Interviews
• Felix Dennis’ 30% Certainty Rule for External Hires vs Internal
134. Hiring Grads
• Hire Aptitude, Over Experience
• Hire Energy, Brains and Passion
• Look For The Extra Mile
• Ensure Interest in Digital Media (if Internet Start-Up)
135. Hiring Techies
• Moving to London/UK for first time
• Give them their London/UK Community
• Gumtree
• Github & Stackoverflow
• 1+ years experience @ quality company
139. The Secrets of Creating A Great Company
Culture
1. The End Goal
2. Six Human Needs
3. Hiring Secrets
4. Scaling Culture Secrets
5. Acquisition Culture Secrets
142. Hurdling The Big Jump
100+Making the Company Network Tighter
• Socials & Sports
• CEO & Management Lunches
• Company Buffets
• Yammer vs Google+
• Employee Survey
• OMMA – Once Monthly Management Assemblies
• All Directors & Managers Run Training Programs
• Cross Company Mentoring
• Performance Management/Objective Setting Systems
• Structured Company Levels
147. The Secrets of Creating A Great Company
Culture
1. The End Goal
2. Six Human Needs
3. Hiring Secrets
4. Scaling Culture Secrets
5. Acquisition Culture Secrets
152. The Secrets of Creating A Great Company
Culture
1. The End Goal
2. Six Human Needs
3. Hiring Secrets
4. Scaling Culture Secrets
5. Acquisition Culture Secrets
titus.sharpe@mvfglobal.com @titussharpe
169. www.schuch-associates.com
Ubiquisys Profile
• Three Founders: Len Schuch, Will Franks, Pete Keevill
• Investors: Accel Partners, Advent Venture Partners, Atlas Venture, 5
Continents Consulting Group, Pacific venture partners, Sercomm
Corp, UMC Capital Corp, Yasuda Enterprise Dev Co. T-Mobile
Ventures (Past Investors include Google and NEC)
• Consistently Rated No. 1 in Industry Rankings
• Staff: 120
• Customers across Europe, Asia, Middle East, Americas
• Key Partners: NEC, NSN, Cisco, Intel, Broadcom,
169
• Leader in Intelligent multimode LTE / 3G / WiFi
small cells deployed by operators around the
world.
• Pioneers on a $billion industry
• Founded in 2004
176. www.schuch-associates.com
Scaling the Company
176
Ubiquisys
Executive
CEO
Board
Chairman
Administrative
Sales & Marketing
Sales
Marketing
Technical Sales
Business Development
Partnerships & Channels
Finance & Legal
Finance
Legal
Purchasing
HR
Programme Management
Manufacturing
Technical
Network Systems Engineering
RF Systems Engineering
Software Development
SW integration Testing
SW Production Test
SW Development Management System
Hardware Development
Firmware Development
Firmware Testing
Customer Trial
177. www.schuch-associates.com
Evolution of the company structure
177
Growth Stage
Scaling the business
Establishment Stage
Defining of processes & roles
Nascent Stage
“All hands on deck”
CompanySize
Time
• Established Departments
• Procedures / systems in
place
• Design for Efficiency
• Transformation of culture
180. www.schuch-associates.com
A founding CEO or a hired CEO
“Rich or King”
• Study by Noam Wasserman of Harvard Business School
• 460 start-ups since 2000
• Founders predominantly maximised value of their equity stakes by
giving up CEO position and Board control
• Another Study of 212 start-ups
• Less than half of founders were still CEO after 3 years
• Less than a quarter reached IPO
180
181. www.schuch-associates.com
When to make the transition?
• Skill audit must be made from the start
• Bring in early to shape the business:
• Product
• Organisation
• Influence on Culture
• Still be able to Bond with the Founders
• Prior experience to scale the company
Source: Essay on Entrepreneurship by Reid Hoffman: 2013
182. www.schuch-associates.com
Our decision to hire externally
182
Scale Visible that potential industry size would
be in $100m’s (is now a $billon industry)
Investment Successive funding rounds required
- 5 rounds in total
Partners Global partners and customers –
contacts at CEO level
Engineering Breakthrough engineering required
Strategic Strategic thinker for a new paradigm
183. www.schuch-associates.com
Finding Roles for the Founders
183
Len
Will
Pete
CEO
Seed & A’ Round After A’ Round
CEO VP Business Development
Chris CEO
Chief Technology Officer
VP EngineeringVP Engineering
Chief Technology Officer
184. www.schuch-associates.com
What brought us Success
• A strong bond between the founders - similar goals and vision
each bringing a different but compatible skill to the venture
• Being open and honest – creating a culture of respect
• Succeeding at what we did know, gaining help for the things we
didn’t.
• Hiring a heavyweight and visionary CEO at the right time –
not too early – not too late
• Bringing in appropriate advisors when required
• Delivering the best in breed technology
• Continuous Innovation – keeping us ranked at No1.
• 101 other things
184
188. Agility
i. Why scale?
ii. What is agility?
i. Adapt rapidly
ii. Maintain/Improve efficiency
iii. Why by agile?
iv. Transform and reinvent
189. Maintaining Agility
i. The stages of growth
ii. Adapting starts at the top
iii. Delegate, delegate, delegate
iv. The 5 tiers of potential managers
v. Employees must understand growth
plans
vi. 26%
vii. The weekly meeting
viii.The PA
190. Organisational Intelligence
i. HR manager
ii. Beermat Entrepreneur
“Product/Operations, Sales, Marketing
, IT, Finance, HR”
iii. Hire for now, 1-year and 3-years’
ahead
iv. 6-monthly management assessment
191. Organisational Progress
i. Need process people and project
people
ii. Jung, Myers-Briggs, Keirsey, Belbin
iii. Need balanced teams
iv. Role definitions = less fluid
v. Understand your strengths and
weaknesses
vi. Hire to complement you
192. Designing for agility
i. Periodic redesign processes
ii. User Centred Design
iii. Bottom-up and Top-down
iv. Team “champion”
v. Business change
vi. Technology
vii. STP/APIs
193. Being Objective
i. See the wood from the trees
ii. Can’t grow if fighting fires
iii. Understand how the business can
evolve
iv. Your role >1 month
v. Total discipline
vi. Think!
194. Process [vs bureaucracy]
i. Locking the stationery cupboard
ii. Evolution vs planning
iii. Management Information and analysis
iv. All about balance
195. Risk (business)
i. “The biggest risk is not taking any
risk... In a world that is changing
really quickly, the only strategy that is
guaranteed to fail is not taking risks.”
(Various - recently borrowed by Mark Zuckerberg)
196. Risk (business)
i. Understand the risk, then de-risk it
ii. Can’t stay flat
iii. Calculate your risk threshold
iv. Get buy-in
v. Must be material – don’t be distracted
by small risks
vi. Don’t mix up systemic risk and growth
risk
197. Risk (business)
i. The challenge for you isn’t coming up
with the great idea, it’s having the risk
appetite to follow it through.
ii. Failure: UK vs US
iii. Calculating risk
iv. 70%
v. Bailing out
200. Risk (personal risk)
i. Risk ≠ Reckless
ii. Nervous… or excited?
iii. Gut instinct
iv. Listening to others vs taking decisions
v. Understand your motivation
vi. Can you live with the worst case
outcome?
201. Summary
i. Be agile or die
ii. Risk Reward
iii. Take a risk but de-risk it
iv. Regret
v. Questions
MessageLabs data – suggest adding staffing and staff growth figures to this perhaps?
Bessemer 5 Cs of Cloud FinanceCommitted Monthly Recurring Revenue, Annual Recurring Revenue, Annual Run Rate RevenueCas
It’s what we look for, so do the candidates
I would avoid obvious stuff and go for experience based insights
I would avoid obvious stuff and go for experience based insights
You raise your first VC round. What then? Mo’ money mo’ problemsInvestors mean you aren’t in total control. Spend spend spend!You have to hire people to hold your baby. Only hire A players.Building culture. What we do. Genuine example above! Schwag, parties, food, drinks – make it feel like a family. Make it a place you would want to work.
* First question - do you need to expand? * Type of business - not everyone needs to be in the US, or SF. * Where are your customers? Where are your partners? * Not everyone does. Don't be sucked in. * Not the entire team * Examples of amazing businesses who haven;t expanded internationally - Supercell, Moshi Monsters * Next: If you are going to expand, where? Not necessarily west coast? Lyst example/
Why London is an amazing place to start a business – but you already know that
This should be the very first question you ask yourself. Is it really worth the time, expense and distraction?
Silicon valley is the Mecca for tech – Google, HP, Apple, Oracle, SiebelMultibillion dollar exits and IPOsAngelgate @ Bin 38Esther Dyson caltrain story
San Francisco is a big(ish) city and affords everything that a big(ish) city provides – great bars and restaurants, parks, culture, architecture, homelessness and crime
Mountain View and Palo Alto are the heart of Silicon Valley proper and home to companies like Oracle, Facebook, Apple and HP. However, if you’re looking at moving a several-thousand person company out here they’re probably the only way to go.I feel they lack soul, non-generic shops and decent places for the all-important post-work pint.
The buzz of the city is palpable (especially compared to identikit business parks found further south) and the city’s SOMA district – with its vast warehouses and loft apartments – is home to hundreds of start-ups, creative companies and social media consultants. Throw a stone from anywhere in the district and you’ll hit at least one person creating “x for twitter”. There are also great spaces available downtown, around South Beach and in the Mission district. Access to caltrain.
If you want to trade or hire in the US you’re going to need a US entity. The vast, vast majority of US companies incorporate in Delaware (regardless of where they are actually based) thanks to the state’s generous tax benefits and well-defined body of case law. Once you have your Delaware Corp you’ll need to get it ready to trade in the State of California. It’s probably best to get a lawyer to help with all of this as the paperwork will make your eyes bleed.There are pros and cons of cost for equity- like lower upfront cost to you, but then locked into the lawyer and also potentially gave away valuable equity.
Unlike the US, setting up a bank account in the US is actually quite simple.They aren't the best bank, but for the simple remote stuff it was good. HSBC might also be a good option.
Talk about coming and going, Ben Way,
H1-b is one yearL1-A is up to 7 years, can be extended in countryO-1 is for people like scott rutherfordThere are several options for your visa but (in our opinion) the best in terms of the time-to-apply / time-you’ll-be-allowed-to-stay ratio is the L-1 intercompany transfer visa.
Expect to wait at least a month and a half from when you first submit to your interview at the US embassy (unless you pay $1,500 for some kind of Easyjet-style speedy boarding pass, in which case you’re looking at 15 working days) and bear in mind you have to be outside the US to apply and receive your visa. Entering the US during your visa application is technically allowed but frowned upon so if you are travelling make sure you have proof that you’ll be leaving the country again shortly, a copy of your application and something proving that you are indeed employed by a non-US company and are just visiting for meetings. Not to work. Oh no.
Social security = credit = mobile phone on contract etc
Unless you’re hiring engineers in SF, in which case you’re screwed.
People in the US - especially the Valley - are a lot more savvy when it comes to their equity options. In Europe, people tend to work for cash compensation and are happy with that. There is a lot more flexibility in terms of what you offer employees here, but they also know their market value. Typically you will have to have a more generous option pool in the US. Bonuses, probably not expected quite as much.
People - especially engineers in the Valley have been very well taken care of and expect to be pampered...the more you can throw into the benefit the better off you'll be at recruiting. This means amazing heathcare, lots of food in the office, free lunches and dinners, gadgets, Aeron chairs, etc...
In 2007 we made decision Go big or go home.What does a good VC bring? Money, connections, experience.Raised our first round December that year with Eden ventures. Had to learn the VC game from scratch. Spoke with every VC informally before we kicked off the process.The dance!
Ellie – make this a more fun unstructured page that shows off the title of the talk and still mentions our company name and logo somewhere.
GumtreeCooperations with universitiesMeetups like Silicon MilkroundaboutKeep an eye on bankrupt companies
Focus on cover letter more than CVAsk questions in job spec to weed out those who don’t read requirements fullyInclude practical tests
I deliberately swear in interviews to test “openness”I ask them to tell me their favourite jokeWe ask “How weird are you and why”
Open Sourced/ Extra curricular projects
MBA by experience
Means you can easily hire people from outside EUCan be attractive to bring someone from US to have a few years in London
Climbing wall club membershipEasyjet vouchersGymboree vouchers for someone with new childAshwin as he was moving flats we gave voucher for furniture storeZoo membership
Invest in your offer letterMake them feel valuable and excitedShow we careThat our vision is exciting, relevant, they can really make an impact
Show picture of Angelina and Brad’s Rainbow FamilyCount number of nationalities and women
Experience isn’t everything, you can teach people a lot of aspects about a job but you can’t teach spark, dedication, initiative etc. E.g. Mark and Hannah and Hardip and Tom and Jo and CatherineJob rotation and retentionCertain roles, product management, pub dev, merchant, better to hire juniors and train them as you want it. Interns and grads are lifeblood of a startup.Balance this with great leaders.Data entry interns, Cath, Geoff and Amy are all now superstars. Keep an eye on people you bring in at junior roles, give opportunity
Concentration of hiresQuestion each hireBe prepared for higher churn rates in cohorts of high concentrations of hires
Fleetwood FridayChristmas Party Treasure HuntsWelcome questions#Skimlove
In the early days, we don’t need to define it, you just hire people that ARE your culture.You should dictate what the culture is, but let it evolve organically from about 12ish onwards, and then use what come naturally as the basis for future hires and for team bonding indentify… Skimlove
Brown bag lunchesTerm sheet explanationsBoard meeting debriefsExplain the “why” along with the “what”
Bring in temp inhouse recruiters in need
All apart from internsCultural niggle is a showstopper
By the time your user base starts to scale your team will be…
Companies that scale very fast (typically American) have a simple philosophy – let the product take the strain of scale.These companies aren’t geniuses at sales and marketing – so how are they growing?
Measure everything in early adopter phaseUse A/B testing even physical e.g. http://www.crowdery.com/Then you know what doesn’t workBe more concerned about what isnt necessary as…Growing user base demands features.Instead remove features and see if they stay. New features are :DistractingComplicate adoption by early majority3.You havnt got much resource so cant afford to be bogged down bug fixing No more than one hard problem3rd party librariesSalespeople have the phrase, “Get the buyer to the ‘no’”
What is this?You already have engaged users... That is why you are at the scaling stageThere are different ways of measuring viralitybut need to focus onK factor + cycle rateInfection rate vs conversion rateAddress books, fb etc, social sign inshttps://docs.zoho.com/sheet/published.do?rid=y0e29704d6b6ede984e5d8b7209cd37ae3eb9
Focus on building the best product engine possible:Engineers, product managers, product marketersMake product team efficientEvery day ask yourself “what can I do to remove friction”Yammer prod management mission statement: “Speed up engineering”Outsource all non-productHiring is hard work & distractingHiring is high risk Use 3rd parties e.g. ODesk, AMT, uTest
Delay building sales and marketing teams until unavoidableSales teams need a lot of supporting resourceSalesmen are big egos and hard to manageSales and marketing only do what is familiarPut aside budget to experiment with marketingLots of ways to oursource:ResellersPartners e.g. BAe3rd party sales eg Mansfield Sales Partners– build the product your hypothetical sales and marketing will want to sell!- borde.rs branding example
Mountain biking analogy: Do the things the product wants you to do.Build the team and culture that the product wantsCONWAYS LAWThere will be failuresWhen failures occur, review your culture, not your processMake gut hires - but fire fast <provide examples>Don’t put too much emphasis on domain perfection
Scaling startups have an unfair advantage: engaged users. You have done your learning. You have the data. Use it.They will…Write your specificationDo your QAGenerate new usersProvide new-user education