Shared service centers - the future of enterprise service management - SEE 2016

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De wereld om u heen verandert continu. Wat kunnen organisaties doen om trends voor te blijven en te voldoen aan de alsmaar groeiende wensen van de klant? Shared service centres zijn het antwoord op deze vraag. Dit onderdeel van shared servicemanagement wordt besproken als sleutel voor het toekomstige succes van een efficiënte en effectieve organisatie.

Business

Twitter mee: #SEE2016NL
Shared Service centers: The future of
Enterprise Servcie Management
Sumit De
SEE the future

Twitter mee: #SEE2016NL
Sorry I
can’t help
You have to
go to the
other
department
We don’t
deal with
that here

Twitter mee: #SEE2016NL
OF ORGANISATIONS SURVEYED HAVE
MORE THAN ONE SERVICE DESK90%

Twitter mee: #SEE2016NL
Who will benefit?

Twitter mee: #SEE2016NL
WHAT DOES THIS MEAN TO YOU?
IMPROVE QUALITY OF
SERVICES FOR CUSTOMERS
STREAMLINE
PROCESSES COST
SAVINGS
MEET DEMANDS BY CUSTOMERS

Twitter mee: #SEE2016NL
Cost savings
· Educational advantages
· Student journey
· Payroll savings
· First year £287k (reducing
duplication)
· Procurement savings
· First year £175k
(collaboration & leverage)
· Service improvements

Twitter mee: #SEE2016NL
What is keeping you?

Twitter mee: #SEE2016NL
Turf Wars
They’re fun till someone gets hurt

Twitter mee: #SEE2016NL
Think Big….
Start small

Twitter mee: #SEE2016NL
Nothing
Shared
Shared
Portal
Efficiency
Quality

Twitter mee: #SEE2016NL
The old way is dead

Twitter mee: #SEE2016NL
Nothing
Shared
Shared
Portal
Shared
Service Desk
Efficiency
Quality

Twitter mee: #SEE2016NL
Shared Service Desk
One Phone Number
“0121”
Shared Front Office
Facilities IT

Twitter mee: #SEE2016NL
Nothing
Shared
Shared
Portal
Shared
Service Desk
Efficiency
Quality
Shared
Process

Twitter mee: #SEE2016NL
Shared
Tool
Nothing
Shared
Shared
Portal
Shared
Service Desk
Efficiency
Quality
Shared
Process

Twitter mee: #SEE2016NL
HR
FM IT
Real Estate
Management
System Management
Payrolling

Twitter mee: #SEE2016NL
Shared
Tool
Nothing
Shared
Shared
Portal
Shared
Service Desk
Efficiency
Quality
Shared
Process
Shared
Department
Outsource?

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Shared service centers - the future of enterprise service management - SEE 2016

1. Twitter mee: #SEE2016NL Shared Service centers: The future of Enterprise Servcie Management Sumit De SEE the future

2. Twitter mee: #SEE2016NL Sorry I can’t help You have to go to the other department We don’t deal with that here

3. Twitter mee: #SEE2016NL

4. Twitter mee: #SEE2016NL

5. Twitter mee: #SEE2016NL “Google Effect”

6. Twitter mee: #SEE2016NL OF ORGANISATIONS SURVEYED HAVE MORE THAN ONE SERVICE DESK90%

7. Twitter mee: #SEE2016NL

8. Twitter mee: #SEE2016NL Who will benefit?

9. Twitter mee: #SEE2016NL WHAT DOES THIS MEAN TO YOU? IMPROVE QUALITY OF SERVICES FOR CUSTOMERS STREAMLINE PROCESSES COST SAVINGS MEET DEMANDS BY CUSTOMERS

10. Twitter mee: #SEE2016NL Cost savings · Educational advantages · Student journey · Payroll savings · First year £287k (reducing duplication) · Procurement savings · First year £175k (collaboration & leverage) · Service improvements

11. Twitter mee: #SEE2016NL What is keeping you?

12. Twitter mee: #SEE2016NL

13. Twitter mee: #SEE2016NL Turf Wars They’re fun till someone gets hurt

14. Twitter mee: #SEE2016NL So… Now what?

15. Twitter mee: #SEE2016NL Think Big…. Start small

16. Twitter mee: #SEE2016NL Nothing Shared Shared Portal Efficiency Quality

17. Twitter mee: #SEE2016NL The old way is dead

18. Twitter mee: #SEE2016NL

19. Twitter mee: #SEE2016NL Nothing Shared Shared Portal Shared Service Desk Efficiency Quality

20. Twitter mee: #SEE2016NL Shared Service Desk One Phone Number “0121” Shared Front Office Facilities IT

21. Twitter mee: #SEE2016NL Nothing Shared Shared Portal Shared Service Desk Efficiency Quality Shared Process

22. Twitter mee: #SEE2016NL IT SLA FM SLA