Data, data, everywhere… - SEE UK - 2016

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How do we make use of the data we have at our fingertips? There are many ways to utilise this to affect operational and strategic decisions, but what decisions could and should it affect? How can we maximise the efficiency of our teams, services and departments?

Business

Who am I?
Past
IT since 2001
Entertainment industry 1988 - 2001
Present
Assistant Director (User Services)
Computing Services, University of Bath

Data as a
motivation tool
Oh no, how boring…
But wait…

Data for Management
INSERT TD V6 Operator’s
Management Dashboard
image here…

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Data, data, everywhere… - SEE UK - 2016

1. Data, Data, Everywhere…

2. Who am I? Past IT since 2001 Entertainment industry 1988 - 2001 Present Assistant Director (User Services) Computing Services, University of Bath

3. All that data…

4. Data as a motivation tool Oh no, how boring… But wait…

5. Data for Customers

6. Data for Service Desk

7. Data for Management INSERT TD V6 Operator’s Management Dashboard image here…

8. Data for the Executive

9. What’s the point? SolutionsData

10. Data, Data, Everywhere… Questions?