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The Rise of
Conversational
VoiceBots
How Human-sounding
Bots will shape your
Sales, Marketing &
Service Calls
How VOICE is automating Sales & Marketing from the Chatbot Conference
IBM TJ Watson Center
Yorktown Heights NY
Dr. Nahamoo
How VOICE is automating Sales & Marketing from the Chatbot Conference
ROI
VoiceBots for
Sales, Marketing &
Service Calls
Ricardo
Garcia-Amaya
Founder, VOIQ
AI VoiceBots for
Sales Marketing &
Service Calls
How VOICE is automating Sales & Marketing from the Chatbot Conference
How VOICE is automating Sales & Marketing from the Chatbot Conference
Natural Language
Understanding
Chatbot
=
Voice Assistant
Natural Language
Understanding
Speech
Recognition
& =
Voice Assistant
Making Calls
Voice Assistant Making calls
&
=
Programmable
Telecom
Natural Language
Understanding
Speech
Recognition
Beginning of
time-2010
Evolution of
Telecom
2010-2019
Evolution of
Telecom
Voice Assistant Making calls
&
=
Programmable
Telecom
Natural Language
Understanding
Speech
Recognition
Consumer VoiceBot Your Business Sales &
Marketing VoiceBot
Voicebot Making calls
ChatBot
Automation?
Email
Automation?
VoiceBot Call
Automation?
Sales & Marketing VoiceBot
Sales & Marketing
VoiceBot Platform
Programmable
Telecom
Natural Language
Understanding
Speech
Recognition
&
Quality of leads
Best time to call
Attempts
Voicemail
Tone
Speed
Intro
Script
Rebuttals
Psychographics
The Sales Call
Optimizing Sales/Marketing Calls
A Platform solves...
Ringing
VoiceBot Call
Ring 1, Ring 2, Ring 3...
Hi, is this Linda?
A Platform solves...
Voicemail vs Human
VoiceBot Call
Hi, this is Linda’s
Voicemail…
Hi, Linda...
VoiceBot Call
You have reached the
office of Dr. Jones. Press
1 if you want to….
Hi, is this Linda?
A Platform solves...
Navigating IVR
It’s 5am PST here!
Hello?
Hi Linda, this is Sam
calling from ACME...
VoiceBot Call
A Platform solves...
Respecting Timezone
You have the wrong
number...
Hello?
Hi Linda, I am calling to…
Would it make sense to
schedule a demo?
A Platform solves...
Updating Lead Information
VoiceBot Call
Yeah, Who is this?
Hello?
A Platform solves...
Handling Unexpected Questions
VoiceBot Call
Great, I am calling to
remind you about …
Hi, is this Linda?
Hi, Linda this is Robert
from ACME to confirm
our upcoming meeting
next week.
Sorry I can’t talk
right now.
Hello?
A Platform solves...
Handling Objections
VoiceBot Call
Would Wednesday at
2PM work?
A Platform solves...
Reporting
VoiceBot Call
Total calls made:
5,000
A Platform solves...
Reporting
VoiceBot Call
What did they say?
Who should we call again?
Who was transferred?
Who confirmed?
Who answered?
On what attempt?
At what time?
Were there any objections
or questions?
How VOICE is automating Sales & Marketing from the Chatbot Conference
Human Sounding
Conversational
Hello?
Hi, is this Linda?
Hi Linda, this is Robert
from ACME confirming our
upcoming meeting next
week. Are we still on for
Monday at 3PM?
Yes
Customization
/CRM integration
Hello?
Hi, is this Karen?
Hi Karen, thank you for
requesting to learn more
about our car insurance for
your Toyota Camry, I have an
additional question, does your
Camry have more than
150,000 miles?
Yes
No. It has 90,000.
Hot Transfer
Does the Camry have more
than 150,000 miles?
Great! You qualify for our car
insurance program. if you’d like I
can connect you with an expert
right now. Would you like me to
do that?
Yes
Perfect. Give me 1 minute
Hello?
Great! See you soon!
Hi Josh, this is Robert’s voice
assistant, I would like to
confirm that we are still on
to meet at the open house
on 20 Vernon rd. Will I see
you there at 4PM?
Yes
Voice Cloning
Voice Cloning
Hello?
Hi, is this Josh?
Hi Josh, Congratulations,
mate! Your application has
been approved. Welcome to
the Geico family!
Yes
Improving Demo Show-
rate: 50% to 75%
Scheduling/
Rescheduling
Hello?
Hi, is this Karen?
Hi Karen, sorry you couldn’t
make it to our scheduled
demo with our expert, Mike,
yesterday, Would you like me
to reschedule it for next
week? How about Tuesday at
2PM-PST?
Yes
Marketing is now less dependent
on the sales team for calls
Trigger/Workflows Hello?
Hi Karen, this is Jessica. Thank
you for your interest in our eBot
sales platform. If you’d like, I
can introduce you to one of our
experts so they can answer any
questions you might have.
Would you like me to do that?
Simple
Objection
Handling
I can’t afford it right now...
The good news is that
we have a instalment
plan that might be
perfect for you.
Yup, many of our customers
use Microsoft X and began
using our product just for Y,
before eventually changing
completely after we help them
make the transition very easy.
We already use Microsoft X
Reporting
And way more...
Caller ID
AB Testing
Intelligent QA
Transcription & Recordings
Voice Sentiment Analysis
Languages and Accents
Syntax SSML
Worldwide Coverage
...In the future
Caller ID with Name
Live Online Demos
How VOICE is automating Sales & Marketing from the Chatbot Conference
How do these AI
VoiceBots drive ROI?
Geographical Expansion
Prequalification of Supply-
side Establishments &
Businesses
Case Study
Case Study
Go-To-Market in the US
Very Expensive
500,000
Restaurants
Millions of calls
powered by humans
Am I reaching Joe’s restaurant?
Do you offer delivery?
Do you have other locations?
Go-To-Market in Central America
Case Study
Very Expensive
200,000
Restaurants
Millions of calls
3 countries
Am I reaching Joe’s restaurant?
Do you offer delivery?
Do you have other locations?
Case Study
Problem
Am I reaching Joe’s restaurant?
Case Study
Problem
Am I reaching Joe’s restaurant?
Old data
Case Study
Problem
Am I reaching Joe’s restaurant?
30% Bad
Pilot
Campaigns
In 3 Countries
Case Study
Process
Case Study
Process - Rodrigo
Case Study
Process - Build Campaign
Case Study
Process - Reports
Case Study
Results
$25K Savings per
week
15% increase
on lead to opportunity
100% Documentation
Access campaign data
and call recordings via the
VOIQ dashboard, and all
updated restaurant
information is synced
within their restaurant’s
profile on the CRM.
Case Study
Sales/Customer Success
Big HealthCare Co.
How VOICE is automating Sales & Marketing from the Chatbot Conference
How VOICE is automating Sales & Marketing from the Chatbot Conference
How VOICE is automating Sales & Marketing from the Chatbot Conference
Case Study
Sale/Customer Success
less than the cost of a
Call agent team
80%
15% Increased customer
retention rate because everyone
gets called through
consistent/predictable follow-
up that human can’t realistically
provide.
Case Study
Other Industries
Insurance EducationMarketplacesSaaS
“30% of enterprises will use
voicebots to power marketing,
sales & service by 2022.”
- IDC
Thank you!
Ricardo@VOIQ.com
@RicardoGarciaAm
Q&A
Voice Cloning Hello?
Hi, is this Joe’s bar?
Great, I am the most interesting
man in the world, and we are
the makers of Dos Equis. I
wanted to ask if you already
carry our beer at your bar?
Yes
Improving Attendance
Reminders &
Confirmations
Hello?
Hi, is this Joe?
Hi Joe, thanks for registering
to our webinar on how to
apply X to your business on
Tuesday. Can you confirm that
you be attending?
Yes

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How VOICE is automating Sales & Marketing from the Chatbot Conference