20. Quality of leads
Best time to call
Attempts
Voicemail
Tone
Speed
Intro
Script
Rebuttals
Psychographics
The Sales Call
Optimizing Sales/Marketing Calls
23. VoiceBot Call
You have reached the
office of Dr. Jones. Press
1 if you want to….
Hi, is this Linda?
A Platform solves...
Navigating IVR
24. It’s 5am PST here!
Hello?
Hi Linda, this is Sam
calling from ACME...
VoiceBot Call
A Platform solves...
Respecting Timezone
25. You have the wrong
number...
Hello?
Hi Linda, I am calling to…
Would it make sense to
schedule a demo?
A Platform solves...
Updating Lead Information
VoiceBot Call
26. Yeah, Who is this?
Hello?
A Platform solves...
Handling Unexpected Questions
VoiceBot Call
Great, I am calling to
remind you about …
Hi, is this Linda?
27. Hi, Linda this is Robert
from ACME to confirm
our upcoming meeting
next week.
Sorry I can’t talk
right now.
Hello?
A Platform solves...
Handling Objections
VoiceBot Call
Would Wednesday at
2PM work?
29. A Platform solves...
Reporting
VoiceBot Call
What did they say?
Who should we call again?
Who was transferred?
Who confirmed?
Who answered?
On what attempt?
At what time?
Were there any objections
or questions?
32. Conversational
Hello?
Hi, is this Linda?
Hi Linda, this is Robert
from ACME confirming our
upcoming meeting next
week. Are we still on for
Monday at 3PM?
Yes
33. Customization
/CRM integration
Hello?
Hi, is this Karen?
Hi Karen, thank you for
requesting to learn more
about our car insurance for
your Toyota Camry, I have an
additional question, does your
Camry have more than
150,000 miles?
Yes
34. No. It has 90,000.
Hot Transfer
Does the Camry have more
than 150,000 miles?
Great! You qualify for our car
insurance program. if you’d like I
can connect you with an expert
right now. Would you like me to
do that?
Yes
Perfect. Give me 1 minute
35. Hello?
Great! See you soon!
Hi Josh, this is Robert’s voice
assistant, I would like to
confirm that we are still on
to meet at the open house
on 20 Vernon rd. Will I see
you there at 4PM?
Yes
Voice Cloning
36. Voice Cloning
Hello?
Hi, is this Josh?
Hi Josh, Congratulations,
mate! Your application has
been approved. Welcome to
the Geico family!
Yes
37. Improving Demo Show-
rate: 50% to 75%
Scheduling/
Rescheduling
Hello?
Hi, is this Karen?
Hi Karen, sorry you couldn’t
make it to our scheduled
demo with our expert, Mike,
yesterday, Would you like me
to reschedule it for next
week? How about Tuesday at
2PM-PST?
Yes
38. Marketing is now less dependent
on the sales team for calls
Trigger/Workflows Hello?
Hi Karen, this is Jessica. Thank
you for your interest in our eBot
sales platform. If you’d like, I
can introduce you to one of our
experts so they can answer any
questions you might have.
Would you like me to do that?
39. Simple
Objection
Handling
I can’t afford it right now...
The good news is that
we have a instalment
plan that might be
perfect for you.
Yup, many of our customers
use Microsoft X and began
using our product just for Y,
before eventually changing
completely after we help them
make the transition very easy.
We already use Microsoft X
41. And way more...
Caller ID
AB Testing
Intelligent QA
Transcription & Recordings
Voice Sentiment Analysis
Languages and Accents
Syntax SSML
Worldwide Coverage
...In the future
Caller ID with Name
Live Online Demos
45. Case Study
Go-To-Market in the US
Very Expensive
500,000
Restaurants
Millions of calls
powered by humans
Am I reaching Joe’s restaurant?
Do you offer delivery?
Do you have other locations?
46. Go-To-Market in Central America
Case Study
Very Expensive
200,000
Restaurants
Millions of calls
3 countries
Am I reaching Joe’s restaurant?
Do you offer delivery?
Do you have other locations?
54. Case Study
Results
$25K Savings per
week
15% increase
on lead to opportunity
100% Documentation
Access campaign data
and call recordings via the
VOIQ dashboard, and all
updated restaurant
information is synced
within their restaurant’s
profile on the CRM.
59. Case Study
Sale/Customer Success
less than the cost of a
Call agent team
80%
15% Increased customer
retention rate because everyone
gets called through
consistent/predictable follow-
up that human can’t realistically
provide.
64. Voice Cloning Hello?
Hi, is this Joe’s bar?
Great, I am the most interesting
man in the world, and we are
the makers of Dos Equis. I
wanted to ask if you already
carry our beer at your bar?
Yes