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6. 6
Times have changed, and
marketers need to adapt.
• Explosion of Marketing Messages: About 500
ads a day in the 1970s to >5,000 a day today
• Digital and Mobile Disruption: Customers are
always connected anytime anywhere
• Growing Customer Involvement: No longer
passive participants (tweets, user reviews, etc.)
• Higher Expectations of Consistent Experience:
Consistency over time and across channels
7. 7
We need to go from personalization to
individualization, providing individualized,
relevant and timely content.