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COMPLETE BUSINESS PROFESSIONAL
CODE OF BEHAVIOR ,[object Object],[object Object],[object Object],[object Object]
ATTITUDE ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],COMMUNICATION
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],CUSTOMER IS THE KING
[object Object],[object Object],[object Object],[object Object],IMPLEMENTING CUSTOMER NEEDS
WHAT DO CUSTOMERS EXPECT? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],IN ACCORDANCE WITH THE EXPECTATION
CUSTOMERS VIEW POINT ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
CUSTOMERS VIEW POINT ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
OWN VIEW POINT ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
FIVE LISTENING APPROACHES ,[object Object],[object Object],[object Object],[object Object],[object Object]
EFFECTIVE LISTENING ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
EFFECTIVE  QUESTIONING ,[object Object],[object Object],[object Object],[object Object],[object Object]
EFFECTIVE FOLLOW UP ,[object Object],[object Object],[object Object],[object Object]
BUYER MOTIVATION BUSINESS REASONS/  PERSONAL REASONS/ RATIONAL EMOTIONAL GAIN/SAVING  PLEASURE  UTILITY  LOYALTY SECURITY  EGO SAFETY  FEAR  
OFFER ANALYSIS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
EFFECTIVE RESPONDING   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
OVERCOMING OBJECTIONS/ NEGOTIATION   ,[object Object],[object Object],[object Object],[object Object],[object Object]
IDENTIFYING THE CALLER FORMULATE COMMUNICATION STRATEGIES BASED ON BEHAVIOR STYLE TENDENCIES OF THE CUSTOMER
THE ASSERTIVE CALLER ,[object Object],[object Object],[object Object]
THE PASSIVE CALLER ,[object Object],[object Object],[object Object],[object Object]
THE  ANALYTICAL  CALLER ,[object Object],[object Object],[object Object],[object Object]
THE  TALKATIVE  CALLER ,[object Object],[object Object],[object Object]
THE ANGRY   CALLER ,[object Object],[object Object],[object Object],[object Object]
LEARNING OUTCOMES ,[object Object],[object Object],[object Object],[object Object]
DEVELOPING ASSERTIVE STYLE IN THE WORKPLACE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
DEVELOPING ASSERTIVE STYLE IN THE WORKPLACE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ENSURE A WIN/WIN SITUATION WITH THE CLIENT ,[object Object],[object Object],[object Object],[object Object],[object Object]
UNDERSTANDING NEGATIVITY ,[object Object],[object Object],[object Object],[object Object]
UNDERSTANDING SELF-ESTEEM ,[object Object],[object Object],[object Object],[object Object]
EMPOWERING MIND ,[object Object],[object Object],[object Object],[object Object],[object Object]
INFLUENCING OTHERS: CREDIBILITY ENHANCERS AND CREDIBILITY STEALERS ,[object Object],[object Object],[object Object],[object Object],[object Object]
COMMUNICATING DURING INTENSE SITUATIONS WITH DIFFICULT PEOPLE ,[object Object],[object Object],[object Object],[object Object]
STAY COOL AND IN CONTROL WHEN YOU OR OTHERS ARE AT THE "BOILING POINT" ,[object Object],[object Object]
TELEPHONE ETIQUETTE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
TELEPHONE ETIQUETTE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
This Presentation  Designed  by Mr Somasekhar.G

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