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Roles in the IT Industry
Roles in the IT Industry
Different roles in the industry
• Programming
• Web
designer/developer
• Web Administrator
• Technical Writer
• Content Developer
• Instructional Designer
• Technical Trainer
• Software Tester
• Quality Control &
Assurance
• Database
Administrator
• System Administrator
• Network Administrator
• Documentation
• Language Reviewer
• Technical Support
• Customer Support
• Hardware Engineer
• MIS
Let’s now understand these roles in detail…
Programmers write, test and maintain computer programs
to make sure that the computer application meets the needs
of the users of the computer system.
Programmin
g
What does a programmer do?
•assist systems analysts and/or designers in researching
and documenting computer users' requirements
•analyse objectives and problems specified by analysts
and/or designers
•translate the solutions provided by systems designers into
detailed program specifications
•prepare documentation for other programmers, users of
the system and other support services workers
•undertake program design activities including
definition of data and error message arrangements
What does a programmer do?
•supervise and report on work of more junior
programmers
•modify and document program code to correct
errors or to enhance a program's capabilities
•test the programs and make amendments
•prepare reports on the status, operation and
maintenance of system software for use by
computer equipment suppliers, systems designers,
other programmers and computer operators.
What does a programmer do? (Contd…)
Personal attributes of a programmer
Personal Attributes of a Programmer
• technical aptitude.
• logical approach to the solution of
problems.
• able to work independently as well as
a team player.
• good communication skills.
• willing to continue to learn as
technology changes.
•talk to clients, and discuss ideas, to
obtain a clear perception of their
requirements.
•Develop/collate the website's content.
•decide on the design aspects of the
website, such as how many illustrations
it should contain.
•make sure the text and graphic
elements mesh together as a cohesive,
eye-catching work.
Web Designer/Developer
•develop custom programs to
extend the function of a website.
•maintain or update the website
once it is completed by adding new
content, illustrations or features.
•coordinate with designers and
writers, to assist in maintaining the
website.
Web Designer / Developer (Contd…)
•create, maintain and improve websites.
•make the website as easy as possible to
navigate.
•set up and maintain web servers.
•make sure that links are live and efficient.
•analyse website user statistics.
•repair any problems that may occur.
•provide user support.
Web Administrator
•Developing of technical
communication for high end
technology.
•Blend of technical skills along with
creative writing skills.
•Combine your interest in science
and technology.
Technical Writer
• Web content is the information you
read on a web site.
• It can include text, images and
interactive elements.
• Content development is the process of
gathering together, writing, editing,
optimising and adapting content
materials specifically for publication on
the web.
Content Developer
• Delivering quality training on software
technologies through Instructor Led
Training (ILT) programs.
• Ownership of each training situation to
ensure students have a great experience
and walk away with the information
necessary to perform their role.
• Demonstrate mastery of course
curriculum and applicable product
concepts.
• Get certified on new courses according to
batch launch schedules.
Technical Trainer (Faculty)
• Testing involves operation of a system or
application under controlled conditions and
evaluating the results.
• The controlled conditions includes both normal
and abnormal conditions.
• Testing should intentionally attempt to make
things go wrong to determine if things happen
when they shouldn't or things don't happen
when they should. It is oriented to 'detection'.
• Testing is generally the combined
responsibility of one group or individual.
Software Tester
Quality Control and Assurance
Software QA involves the entire
software development Process
• monitoring and improving the
process.
• making sure that any agreed-upon
standards and procedures are
followed.
• ensuring that problems are found
and dealt with.
• It is oriented to 'prevention‘.
Database Administrator
A database administrator ensures that
the databases being used provide the
users with flexibility in the
• management
• access
• retrieval
• sharing and configuration
of the large amounts of data held by
many systems.
System Administrator
A systems administrator is
generally involved in the
• maintenance and tuning of
large operating systems
•that take the form of
mainframe, desktop solutions or
mid-range systems.
Network Administrator
A network administrator
• provides operational support and
• management of large
communication networks in an
organization which involves the
Internet and private networks.
•Systematic development of
instructional specifications using
learning and instructional theory
(Technical & Non Technical) to
ensure the quality of instruction.
•Analysis of learning needs and
goals and the development of a
delivery system to meet those
needs.
•Development of instructional
materials and activities.
•Evaluation of all instruction and
learner activities.
Instructional Designer
Developing Document
Structure & Design
Evolve Text Template
Formatting of Software
Content as per Template
Maintain Soft Copies of all
materials developed for future
use
Documentation
•Check the content for
Language correctness –
Grammar, flow and
presentation.
•Check the content for
conciseness and
completeness.
•Check whether the language
used in the content suits the
target audience.
Language Reviewer
•Monitoring and Management of
Wide Area Networks.
•System up gradation &
Maintenance of H/W and S/W.
•Notification to customer of a
network problem and the
resolution track immediately.
•Take steps to resolve the
problem immediately.
Technical Support
Customer Support
Work that involves the planning and
delivery of customer support
services, including
•installation
•configuration
•troubleshooting
•customer assistance and/or
•training
in response to customer
requirements.
Hardware Engineer
•devise and undertake a regular service
program, including support of operating
systems.
•analyse problems and develop and
implement solutions.
•provide input on matters associated
with site preparation and installation of
large computer systems.
•put cables in for computer networks.
•work with IT analysts and designers to
detail the computer hardware and
peripherals required to run an IT
system across desktop, mid-range
and/or mainframe environments.
MIS (Management Information System)
•Is a formalized way of dealing with the
information that is required in order to manage
any organization
•It consists of data files, records, company
records, marketing data, financial data, etc
•It is a computer-based system that provides
managers with the tools for organizing,
evaluating and efficiently running their
departments.
•It helps to manage past, present and prediction
information
• software that helps in decision making
• data resources such as databases
• the hardware resources of a system
• decision support systems
• people management and project
management applications
Industry Expectations from candidates…
What do recruiters look for in a candidate?
• Technical Skills
• Soft Skills
What are Technical Skills?
Technical Skills
•Technical skills teach one how to meet the
expectations of the job.
•It is not possible to survive in a job without
sound technical skills.
What are ‘Soft Skills’?
Soft Skills
• ‘Soft Skills’ are essentially people skills -the
non-technical, intangible, personality-specific
skills.
• The only sustainable competitive advantage
that cannot be duplicated.
• ‘Hard skills’, on the other hand, are more along
the lines of what might appear on your resume -
your education, experience and level of expertise.
What skills qualify as ‘Soft
Skills’?
Skills that qualify as soft skills
Communication
Skills – Oral &
Written
Analytical Thinking
Problem Solving Skills Leadership Skills
Team work
Interpersonal
Skills
Personal
Grooming
Initiative
Self Awareness
Conflict Resolution
Integrity
Creativity
Flexibility
Listening Skills
Diplomacy
Risk Taking
Skills
Ability to work
under pressure
Work Ethics
Commitment
AssertivenessTime Management
Soft skills are
The hardest to acquire
Impossible to practice
Unless these become habits
Why ‘Soft Skills’?
Why ‘Soft Skills’?
• Interactions with customers cannot end
with data alone.
• Involves the ability to be humane.
• Good soft skills gives a person greater self
-confidence and self esteem.
• This has a direct impact on the quality of
work output and clarity with which tasks
are performed.
Importance of Soft Skills
Importance of soft skills
When it comes to skills other than technical,
the unanimous response from the industry is
communication skills and good
personality
(Manpower requirement findings)
Soft Skills Vs. Technical Skills
Which is more important?
Technical skills Vs. Soft Skills
Both technical and soft skills complement
each other and the balance between these
two is what makes a complete professional
Any Questions ???
Feedback Form to be filled
Thank You!

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Roles in the industry

  • 1. Roles in the IT Industry Roles in the IT Industry
  • 2. Different roles in the industry • Programming • Web designer/developer • Web Administrator • Technical Writer • Content Developer • Instructional Designer • Technical Trainer • Software Tester • Quality Control & Assurance • Database Administrator • System Administrator • Network Administrator • Documentation • Language Reviewer • Technical Support • Customer Support • Hardware Engineer • MIS
  • 3. Let’s now understand these roles in detail…
  • 4. Programmers write, test and maintain computer programs to make sure that the computer application meets the needs of the users of the computer system. Programmin g
  • 5. What does a programmer do?
  • 6. •assist systems analysts and/or designers in researching and documenting computer users' requirements •analyse objectives and problems specified by analysts and/or designers •translate the solutions provided by systems designers into detailed program specifications •prepare documentation for other programmers, users of the system and other support services workers •undertake program design activities including definition of data and error message arrangements What does a programmer do?
  • 7. •supervise and report on work of more junior programmers •modify and document program code to correct errors or to enhance a program's capabilities •test the programs and make amendments •prepare reports on the status, operation and maintenance of system software for use by computer equipment suppliers, systems designers, other programmers and computer operators. What does a programmer do? (Contd…)
  • 8. Personal attributes of a programmer
  • 9. Personal Attributes of a Programmer • technical aptitude. • logical approach to the solution of problems. • able to work independently as well as a team player. • good communication skills. • willing to continue to learn as technology changes.
  • 10. •talk to clients, and discuss ideas, to obtain a clear perception of their requirements. •Develop/collate the website's content. •decide on the design aspects of the website, such as how many illustrations it should contain. •make sure the text and graphic elements mesh together as a cohesive, eye-catching work. Web Designer/Developer
  • 11. •develop custom programs to extend the function of a website. •maintain or update the website once it is completed by adding new content, illustrations or features. •coordinate with designers and writers, to assist in maintaining the website. Web Designer / Developer (Contd…)
  • 12. •create, maintain and improve websites. •make the website as easy as possible to navigate. •set up and maintain web servers. •make sure that links are live and efficient. •analyse website user statistics. •repair any problems that may occur. •provide user support. Web Administrator
  • 13. •Developing of technical communication for high end technology. •Blend of technical skills along with creative writing skills. •Combine your interest in science and technology. Technical Writer
  • 14. • Web content is the information you read on a web site. • It can include text, images and interactive elements. • Content development is the process of gathering together, writing, editing, optimising and adapting content materials specifically for publication on the web. Content Developer
  • 15. • Delivering quality training on software technologies through Instructor Led Training (ILT) programs. • Ownership of each training situation to ensure students have a great experience and walk away with the information necessary to perform their role. • Demonstrate mastery of course curriculum and applicable product concepts. • Get certified on new courses according to batch launch schedules. Technical Trainer (Faculty)
  • 16. • Testing involves operation of a system or application under controlled conditions and evaluating the results. • The controlled conditions includes both normal and abnormal conditions. • Testing should intentionally attempt to make things go wrong to determine if things happen when they shouldn't or things don't happen when they should. It is oriented to 'detection'. • Testing is generally the combined responsibility of one group or individual. Software Tester
  • 17. Quality Control and Assurance Software QA involves the entire software development Process • monitoring and improving the process. • making sure that any agreed-upon standards and procedures are followed. • ensuring that problems are found and dealt with. • It is oriented to 'prevention‘.
  • 18. Database Administrator A database administrator ensures that the databases being used provide the users with flexibility in the • management • access • retrieval • sharing and configuration of the large amounts of data held by many systems.
  • 19. System Administrator A systems administrator is generally involved in the • maintenance and tuning of large operating systems •that take the form of mainframe, desktop solutions or mid-range systems.
  • 20. Network Administrator A network administrator • provides operational support and • management of large communication networks in an organization which involves the Internet and private networks.
  • 21. •Systematic development of instructional specifications using learning and instructional theory (Technical & Non Technical) to ensure the quality of instruction. •Analysis of learning needs and goals and the development of a delivery system to meet those needs. •Development of instructional materials and activities. •Evaluation of all instruction and learner activities. Instructional Designer
  • 22. Developing Document Structure & Design Evolve Text Template Formatting of Software Content as per Template Maintain Soft Copies of all materials developed for future use Documentation
  • 23. •Check the content for Language correctness – Grammar, flow and presentation. •Check the content for conciseness and completeness. •Check whether the language used in the content suits the target audience. Language Reviewer
  • 24. •Monitoring and Management of Wide Area Networks. •System up gradation & Maintenance of H/W and S/W. •Notification to customer of a network problem and the resolution track immediately. •Take steps to resolve the problem immediately. Technical Support
  • 25. Customer Support Work that involves the planning and delivery of customer support services, including •installation •configuration •troubleshooting •customer assistance and/or •training in response to customer requirements.
  • 26. Hardware Engineer •devise and undertake a regular service program, including support of operating systems. •analyse problems and develop and implement solutions. •provide input on matters associated with site preparation and installation of large computer systems. •put cables in for computer networks. •work with IT analysts and designers to detail the computer hardware and peripherals required to run an IT system across desktop, mid-range and/or mainframe environments.
  • 27. MIS (Management Information System) •Is a formalized way of dealing with the information that is required in order to manage any organization •It consists of data files, records, company records, marketing data, financial data, etc •It is a computer-based system that provides managers with the tools for organizing, evaluating and efficiently running their departments. •It helps to manage past, present and prediction information • software that helps in decision making • data resources such as databases • the hardware resources of a system • decision support systems • people management and project management applications
  • 28. Industry Expectations from candidates…
  • 29. What do recruiters look for in a candidate? • Technical Skills • Soft Skills
  • 31. Technical Skills •Technical skills teach one how to meet the expectations of the job. •It is not possible to survive in a job without sound technical skills.
  • 32. What are ‘Soft Skills’?
  • 33. Soft Skills • ‘Soft Skills’ are essentially people skills -the non-technical, intangible, personality-specific skills. • The only sustainable competitive advantage that cannot be duplicated. • ‘Hard skills’, on the other hand, are more along the lines of what might appear on your resume - your education, experience and level of expertise.
  • 34. What skills qualify as ‘Soft Skills’?
  • 35. Skills that qualify as soft skills Communication Skills – Oral & Written Analytical Thinking Problem Solving Skills Leadership Skills Team work Interpersonal Skills Personal Grooming Initiative Self Awareness Conflict Resolution Integrity Creativity Flexibility Listening Skills Diplomacy Risk Taking Skills Ability to work under pressure Work Ethics Commitment AssertivenessTime Management
  • 36. Soft skills are The hardest to acquire Impossible to practice Unless these become habits
  • 38. Why ‘Soft Skills’? • Interactions with customers cannot end with data alone. • Involves the ability to be humane. • Good soft skills gives a person greater self -confidence and self esteem. • This has a direct impact on the quality of work output and clarity with which tasks are performed.
  • 40. Importance of soft skills When it comes to skills other than technical, the unanimous response from the industry is communication skills and good personality (Manpower requirement findings)
  • 41. Soft Skills Vs. Technical Skills Which is more important?
  • 42. Technical skills Vs. Soft Skills Both technical and soft skills complement each other and the balance between these two is what makes a complete professional
  • 44. Feedback Form to be filled