1. Consultants:
Dr. Siti Asiah Md. Shahid
Prof Madya Dr. Saridan Abu Bakar

2.  Yon Bahiah is an Associate Professor at the Faculty of Business Management
UiTM Shah Alam. Currently, she is also a Fellow with the Institute of Business
Excellence, the Research and Consultancy arm of the Faculty of Business. Her
background is in Insurance where she holds a Bachelor in Science from Indiana
University, Bloomington and a Masters in Science (Finance ) from St Louis
University, Missouri USA. Her extensive teaching experience includes almost
28years in the areas of insurance, risk management as well interviewing skills
and personal development.
 Yon Bahiah has been actively involved in students’ development and she has
always believe that each individual if given the proper guidance, motivation and
nurturing, can excel beyond their expectations. Her sessions are never dull as she
stresses strongly on active learning, group dynamics and team building. Besides
being involved in students’ and staff activities at the university, Associate
Professor Yon Bahiah has frequently been invited as a speaker at numerous in-
house training workshops. Among the organizations that have experienced her
training sessions include Malaysian National Insurance Sdn Bhd, MCIS Zurich Sdn
Bhd, Jaya Jusco, AMAL Insurance, Syarikat Takaful Malaysia Berhad, KWSP, Uitm,
TUDM and many more.
Speaker’s profile 2

3. On the completion of the program, participants
will be able to:-
 Describe the Five Quality Principles towards
becoming a Superior Performing Organization
 Explain steps and tools in applying the
Quality Principles(QP)
 Apply the QPs to improve performance at the
workplace

4.  Applicable to all staff in any discipline
of an organization. This program would
also upskill staff capability in effective
problem solving

5.  Program delivery will be conducted using
facilitated discussion, short video clips,
group activity, games, class exercises,
energizers, role play and active participations

6. Time Schedule Program Activities
8.00 – 8.30 Am • Breakfast
• Participants’ Registration
8.30 – 9.30 Am • Program Introduction
• Ice Breaking Games
• Debriefing
9.30 – 10.30 Am Self Awareness
•Defining Personal Quality
10.30 – 10.45 Am Tea Break Session

7. Time Schedule Program Activities
10.45 – 12.30
Pm
Principle 1: Conformance To Requirement
•Definition Of Principle 1
•Identify Work Performance Scope - COPIS
•Understand Situation
•Identify Key Stakeholders And
Deliverables/Requirements For COPIS
12.30 – 2.15 Pm Lunch Break
2.15 – 3.30 Pm Principle 1: Conformance To Requirement
•Analyze Performance Gap
 Identify Desired State Vs Current State
•Convert Gap To Problem Statement
 Apply SMART Rule
 Define Problem Statement
3.30 – 3.45 Pm Tea Break

8. Time
Schedule
Program Activities
3.45 – 5.30 Pm Principle 2: Prevention
•Definition Of Prevention
•Identify Key Principles Of Problem Solving Tools
•Apply Problem Solving Tools
5.30 – 6.00 Pm Adjourn

9. Time Schedule Program Activities
8.00 – 8.30 Am Breakfast
8.30 – 9.30 Am Day 1- Recap
9.30 – 10.30 Am Principle 2: Prevention
•Definition Of Principle 2
•Identify Key Principles Of Problem Solving Tools
•Apply Problem Solving Tools
10.30 – 10.45 Am Tea Break Session

10. Time Schedule Program Activities
10.45 – 11.30 Pm Principle 3: Right Things Right Every Time
•Definition Of Principle 3
•Brainstorm & Prioritize Seas Of Solutions
•Evaluate Sets Of Solutions
11.30 – 12.30 Pm Principle 4: Proactive Leadership
•Definition Of Principle 4
•Identify Performance Criteria
•Identify Roles & Responsibilities
12.30 – 2.15pm Lunch Break
2.15 – 3.30 Pm Principle 5: Price Of Non Conformance
•Definition Of Principle 5
•Moinitor Performance Criteria
•Identify PONC
•Propose Imrpovements

11. Time Schedule Program Activities
3.45 – 5.30 Pm Application Of 5 QPs
•Identify Lessons Learned
•Discuss How To Apply 5 QPs At Workplace
•Formulate Action Plans
5.30 – 6.00 Pm Close And Wrap Up Session

12.  The course fee is RM… per person for a minimum of
between 20-22 participants. A lower rate of RM… per
person will be given when the number of participants are
between 23-30 people. To ensure the effectiveness of
delivering the course, the number of participants would be
limited to 30 people only.
 The course fee include 13 training hours conducted by a
trainer and training materials and is not inclusive of meals
and accommodation.

13.  Companies that focus on quality can
compete against rival who have lower cost
bases and gain their competitive advantages.